Lauren Ching

Experience

• 

  KoJa Kitchen

  Jun 2016 - Jan 2019

  Cashier

  • Managed store operations including opening and closing, operating POS systems, and handling customer orders.• Successfully multitasked by taking orders, answering phone calls, and confirming food deliveries efficiently.• Developed strong communication and customer service skills while working front of house.

• 

  Super Duper Burger

  Jan 2019 - Jan 2020

  Cashier

  • Managed keyholder responsibilities including opening the store, setting up registers, and handling morning inventory.• Provided exceptional customer service and ensured accurate cash handling.• Trained new employees on company policies and procedures.

• 

  San Francisco State University

  Jan 2020 - May 2020

  Teaching Assistant for Psychology 101

  • Graded assignments and provided feedback to enhance student performance and engagement.• Assisted in course administration for smooth operations and effective communication.• Established positive relationships with students and professors to foster a collaborative learning environment.

• 

  Total Woman Gym + Spa

  Jan 2020 - Mar 2020

  Front Desk Staff

  • Greeted and checked in members at Total Woman Gym + Spa, ensuring a positive first impression• Managed incoming calls, handling membership inquiries and spa appointment bookings efficiently• Implemented email marketing campaigns

• 

  Kadiant

  Oct 2020 - Mar 2021

  Behavioral Health Technician

  • Implemented ABA structured programs based on client needs.• Administered direct client care in 1:1 setting using teaching methods.• Provided valuable feedback on client behavior to assess program effectiveness.

• 

  Gao Tek

  Sept 2021 - Dec 2021

  Human Resources Intern

  • Utilized Bitrix24 CRM software to manage customer information and analyze data patterns.• Conducted outbound calls to enhance customer engagement and promote company services effectively.

• 

  Kaiser Permanente

  Dec 2021 - Jan 2022

  Greeter/ Screener

  • Checked in visitors and input visitor information into the computer system for hospital records.• Screened visitors for Covid if they were not vaccinated.• Ensured a smooth and efficient visitor experience at Kaiser Permanente.

• 

  Trader Joe's

  May 2022 - now

  Crew Member

  • Led the coffee/tea section, optimizing display visualization to increase product demand and sales.• Provided exceptional service with extensive product knowledge, ensuring a seamless shopping experience.• Monitored supply levels, placed new orders, and maintained optimal inventory levels.