Alyssa Murphy, PMP

Experience

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  Ursinus College

  Jan 2012 - May 2013

  Program Assistant

  Managed budgets, developed diverse educational and social programs, and fostered a strong sense of community within the residence halls.Program Management & Development:* Managed program budgets, ensuring appropriate fund allocation and tracking expenditures to remain within budgetary guidelines.* Developed and implemented educational and social programs to meet diverse customer needs and interests, enhancing the residential experience.* Evaluated program outcomes to continuously improve program quality and effectiveness.Collaboration and Coordination:* Collaborated with campus departments and customer organizations to coordinate large-scale programs and events, demonstrating strong program management abilities.* Cultivated inclusive residential communities by organizing social events and facilitating floor meetings to promote engagement and a sense of belonging.Marketing and Promotion:* Developed and executed marketing materials for residential programs and events, including flyers, posters, and digital announcements to effectively communicate with residents.* Leveraged social media platforms and residence hall bulletin boards to promote events and initiatives, enhancing engagement and participation.Logistics & Administration:* Planned and executed residential programs and events, managing logistics, resources, and timelines to ensure successful outcomes.* Created project plans and delegated tasks to team members, monitoring progress to achieve program goals within budget constraints.* Assisted with administrative tasks, including customer check-ins, room inspections, and documentation of incidents to ensure smooth operation of residential facilities. Show less

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  Indiana University of Pennsylvania

  Jul 2013 - May 2015

  Dedicated to helping customers achieve their career goals through personalized coaching and comprehensive career services.Career Coaching:* Provided individualized career coaching to over 100 customers, assisting them in setting career goals, crafting job search strategies, and preparing for interviews.* Conducted resume and cover letter reviews, offering actionable feedback to enhance job application materials and improve marketability.Career Development:* Facilitated one-on-one meetings on various career development topics, including resume writing, interview techniques, and networking strategies.* Organized and conducted mock interviews to give customers practical experience and feedback, enhancing their interviewing skills.Program Support:* Utilized career services software to track customer progress, manage appointments, and document coaching sessions efficiently.* Distributed career-related resources, such as guides, templates, and handouts, to support customers in their job search.Administrative and Outreach:* Supported the development and implementation of career services programs and initiatives, contributing to enhanced customer career readiness.* Provided administrative support for career services events, including scheduling, marketing, and logistics coordination.* Conducted outreach to promote career services and encourage participation in career development activities.Key Achievements:* Enhanced customer job application materials through detailed feedback, resulting in improved application success rates.* Contributed to the effectiveness of career services programs by assisting in their evaluation and identifying areas for improvement.* Fostered customer engagement and career readiness through targeted support and resource distribution. Show less Supported the planning and execution of fundraising campaigns and initiatives, contributing to increased donor engagement and successful contributions.Fundraising Support:* Assisted the Assistant Director in developing and implementing annual giving strategies to boost donor participation and contributions.* Coordinated and managed donor communication efforts, including reviewing thank-you notes and donor newsletters.Donor Relations & Events:* Conducted research on prospective donors, preparing detailed profiles to guide solicitation strategies.* Organized and facilitated events such as donor receptions, appreciation events, and fundraising drives, ensuring seamless execution and positive donor experiences.* Developed and maintained relationships with donors, alumni, and volunteers through regular engagement activities.Marketing and Communication:* Created marketing materials and promotional content for annual giving campaigns, including brochures, emails, and social media posts.* Collaborated on the Phonathon program, including scheduling shifts, coaching callers, and monitoring performance.Administrative and Strategic Support:* Provided administrative support to the Assistant Director, including scheduling meetings, managing calendars, and handling correspondence.* Assisted in identifying and cultivating major gift prospects, providing logistical support as needed.* Participated in donor stewardship activities.Committee & Outreach Management:* Recruited members for the Customer Philanthropy Council and Senior Class Gift Committee, increasing customer involvement in philanthropy initiatives.* Assisted with setting, tracking, and meeting goals for customer committees, ensuring alignment with annual giving objectives.* Managed outreach efforts through committees, enhancing communication and engagement with the customer body.* Conducted training sessions for committee members on fundraising techniques, event planning, and donor relations. Show less

  • Career Specialist

    Jan 2014 - May 2015

  • Fundraising Assistant

    Jul 2013 - May 2015
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  Pace University

  Jul 2015 - May 2018

  Program Manager

  Led a variety of projects and initiatives, driving enhancements in project management, organizational development, and learning & development.Project Management:* Managed diverse projects including L&D, talent acquisition, technology, educational programming, and residential life projects such as community-building events and facility improvements.* Developed comprehensive project plans with clear timelines, budgets, and resource allocation, ensuring projects met objectives and constraints.* Led cross-functional teams, monitored progress using SMART goals, and utilized project management tools to ensure efficient execution and continuous improvement.* Applied data analysis and management using Excel to inform decision-making and report on key performance metrics.Organizational Development:* Supervised and mentored 8 direct and 8 indirect reports, overseeing recruiting, onboarding, and training, and fostering a positive organizational culture.* Conducted assessments of organizational structures, designed and implemented targeted training programs, and supported change initiatives to enhance performance and agility.* Managed a departmental budget of over $30K, optimizing resources and implementing cost-saving measures.* Led initiatives to improve housing operations and customer satisfaction, achieving higher feedback scores and increased engagement.L&D:* Developed and implemented training programs for residential life staff, focusing on conflict resolution, community building, and emergency procedures, which improved staff effectiveness and satisfaction.* Conducted needs assessments, created targeted learning initiatives, and facilitated workshops on leadership, communication, and DEI, enhancing team competency and inclusivity.* Managed training software to track participation and outcomes, using data to refine and improve programs.* Created onboarding programs that reduced new hire ramp-up time, improving integration and productivity. Show less

• 

  Moravian College

  Jun 2018 - Jul 2019

  Assistant Director

  Led diverse projects and initiatives across project management, organizational development, and L&D, driving significant improvements in operational efficiency and team performance.Project Management:* Directed a variety of projects including L&D, talent acquisition, technology, educational programming, and housing projects such as dormitory renovations and community-building events.* Developed and managed detailed project plans with timelines, budgets, and resource allocation to ensure project goals and constraints were met.* Led cross-functional teams, facilitated stakeholder communication, and utilized project management tools to track progress and drive continuous improvement.* Applied data analysis using Excel and Google Sheets to make informed decisions and report on key performance metrics.Organizational Development:* Supervised and mentored 20 direct reports, overseeing inclusive recruiting, onboarding, and training processes, and fostering a positive organizational culture.* Conducted assessments of organizational structures, designed and implemented targeted training programs, and supported change initiatives to enhance performance and agility.* Managed a $100K departmental budget, implementing cost-saving measures that led to a 20% reduction in annual expenses.* Spearheaded initiatives to improve operations, customer satisfaction, and staff engagement, resulting in increased retention rates and better feedback scores.L&D* Designed and executed comprehensive training programs for housing staff, focusing on conflict resolution, customer service, and emergency response, which improved staff performance and customer satisfaction.* Conducted needs assessments to identify skill gaps, developed targeted training initiatives, and created onboarding programs.* Facilitated professional development workshops and webinars, keeping staff informed of best practices and fostering a supportive environment for professional growth. Show less

• 

  Ursinus College

  Jul 2019 - Sept 2024

  Lead a diverse range of projects encompassing organizational development, L&D, talent acquisition, technology implementation, and educational programming. My role involves overseeing and managing both small and large-scale initiatives, ensuring alignment between business needs and departmental solutions. Project Management:* Directed comprehensive L&D, talent acquisition, and technology projects, managing a team of 50+ employees through strengths-based task allocation.* Spearheaded end-to-end project management, including planning, scoping, resource allocation, and risk management, achieving a 99% on-time project delivery rate.* Conducted cost-saving analyses, resulting in a 25% reduction in departmental expenses through strategic resource allocation.* Utilized project management software to simultaneously manage multiple projects, improving turnaround times and operational efficiency.Organizational Development:* Executed organizational assessments and designed targeted training programs, leading to measurable improvements in team performance and alignment with strategic goals.* Facilitated workshops and seminars to enhance leadership, team cohesion, and employee engagement, contributing to a 15% increase in customer satisfaction and retention rates.* Supported talent management efforts and led change initiatives, including restructuring and cultural shifts, to foster organizational agility and a positive work environment.L&D:* Managed a $250K+ annual budget and oversaw the training and development of 50+ team members, focusing on leadership, DEI, conflict resolution, and professional growth.* Designed and delivered both in-person and virtual training programs, utilizing data-driven insights to improve educational outcomes and employee satisfaction.* Implemented personalized development plans and used learning diagnostics to support staff career aspirations, resulting in a significant reduction in turnover and increased employee engagement. Show less Managed a diverse portfolio of projects and initiatives, focusing on project management, organizational development, and learning & development. Enhanced operational efficiency, team performance, and stakeholder engagement.Project Management:* Led a range of projects including L&D, talent acquisition, technology implementation, and administrative initiatives, ensuring alignment between business needs and departmental solutions.* Developed comprehensive project plans, including timelines, budgets, and resource allocation, and managed stakeholder communications to maintain project alignment and address concerns.* Utilized project management tools to track milestones and deliverables, applying data analysis to inform decision-making and maintain project budgets.Organizational Development:* Supervised and mentored 15 direct reports, managing recruitment, onboarding, and training processes to enhance team performance and alignment with organizational goals.* Conducted assessments of organizational structures, designed targeted training programs, and facilitated workshops to drive employee engagement and performance improvements.* Led change initiatives, including restructuring and cultural shifts, and advised senior management on strategic organizational issues to enhance leadership effectiveness and organizational agility.* Implemented policies and initiatives to improve operations and customer satisfaction.L&D:* Designed and delivered training programs and workshops, both in-person and virtual, focusing on leadership, communication, and conflict resolution, which contributed to increased staff engagement and performance.* Utilized data-driven approaches to evaluate and enhance training curricula, ensuring alignment with organizational objectives and industry standards.* Managed evaluation tools such as Qualtrics to track training effectiveness and provide insights for continuous improvement. Show less

  • Program Director

    Dec 2019 - Sept 2024

  • Assistant Program Director

    Jul 2019 - Dec 2019
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  Dorman Products

  Sept 2024 - now

  Project Manager