Bruno Pombeiro

Experience

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  Travelex

  May 2003 - Jun 2004

  Business Analyst

  ▪ Identifying and eradicating different problems with regards to inter payment Visa Travellers Cheques Sales throughout America.▪ Answering agent queries via the Telephone or Email.▪ Planning and prioritising workloads.▪ Sending stock inventories to agents.▪ Dealing with accounts reconciliation's and sales rejects.▪ Ensuring the quick and accurate reception and processing of Travellers Cheque and Stationary orders.

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  Carphone Warehouse

  Jul 2006 - Jan 2010

  Commissions and Banking Analyst

  ▪ Building, preparing and analysing the financial data;▪ Ensuring the liaison with the Networks in order to obtain relevant business intelligence;▪ Reconciling accounts;▪ Insuring that the balance sheets were accurate, meeting the Group's and International Standards;▪ Building activity reports and postings during month end, updating balance sheets and leakage report;▪ Confirm payments from our mobile company’s providers and reduce leakage by claiming unpaid contracts made by the branches.▪ Ensure the business has accurate and timely information to chase for underpaid commissions. Building & running activity and sales reports▪ Developing and maintaining sales & payments databases + developing reports to analyse trends▪ Updating the Commission Rates in PIE Backoffice;▪ Also providing support to Banking departments. Show less

• 

  Cisco

  Oct 2014 - now

  • Partners with Delivery leaders to proactively provide expertise in operations for the CX Global Center Delivery organization in each site. That includes Budget and HC management, Operational governance, and cadence (f.ex. Metric and Ops review), KPI deep dives and analysis, ad-hoc reporting, action follow ups and coordination of operations related activities with the Delivery managers of the multiple functions present on the site.• Manages, leads, and monitors business analytics to achieve overall delivery, business, and company objectives.• Delivers business insights and recommendations demonstrating analytics, predictive modelling, observations & business knowledge.• Enables operational improvement through the strategic management and analysis of business drivers and practices.• Drives change through collaboration on the strategic development and management of performance measurements and control systems as well as supporting the leadership with relevant coordination of ops related activities.• Works with peers in same team of Operations in regional and globally to ensure best practices and operational improvement opportunities are applied to different Delivery groups outside their own. Drives consistency and common methods where applicable. Show less ▪ Develop knowledge base of end-to-end renewals cycle including up-sells and close on-time contracts for assigned accounts▪ Learn customer’s industry/business▪ Articulate Sales/BD/Renewals hand offs▪ Knowledgeable of Cisco's technology and what differentiates our products from competitors. Guidance required on regular basis. Able to manage client needs with minimal supervision▪ Execute renewal contracts for products and services on small accounts with low complexity▪ Build quotes, review contract terms, negotiation pricing, identify up-sell opportunities and handle objections.▪ Monitor quote creation progress to mitigate contract closure risks.▪ Conduct analysis and provides recommendations to maximum value▪ Conduct process management and financial assessments to support renewals process▪ Support Account Manager in negotiations to drive integrity of the renewal portion of the agreement▪ Monitor and reports state of customer relationships, pipeline, forecasts and new prospects▪ Assist Renewals team with ad hoc requests to meet customer need▪ Initiate the start of cross-functional relationships with Sales, BD and Operations Show less ▪ Establish and develop effective relationships with partners, and to become the trusted advisor▪ Build and manage funnel to meet/exceed sales quota, and provide visibility of Annuity Renewals and Upsell opportunities in Salesforce▪ Opportunity management of Renewals and Upsells, following the deal end to end, overseeing quote creation and ordering process, by engaging the partners, account teams, customers and CPS▪ Provide weekly, monthly and quarterly forecast for Renewals and Upsell opportunities▪ Position and drive adoption of Icebreaker 1.0 to increase Install Base visibility, cover the uncovered, and consolidate contracts for partners for selected end customers▪ Increase partner profitability by ensuring the partners are meeting/exceeding CSPP targets (RR & AR), with focus on driving “on time” Renewals▪ Align and collaborate with TSMs and PSDMs to drive higher Service coverage Show less ▪ Producing custom and client-level reports, utilizing internal reporting system and advanced Microsoft Excel features and techniques, also utilizing Access, Oracle, SAP, Tableau and Jive to perform these reports. ▪ Utilizing a variety of information systems and data files, including large and complex files; analysing file structures; using and creating file layouts; transforming raw data into finished products;▪ Assisting with reporting-related development projects, including developing new reports, enhancing existing reports, and getting appropriate data files needed for specific projects;▪ Make ongoing recommendations for additional data elements to track and report. Find methods to improve reporting;▪ Provide Customer Support, related to reporting questions;▪ Writing and maintaining processes related to all standard reporting;▪ Developing and documenting processes related to reoccurring customer reporting and answer team questions related to those processes. Show less

  • Business Operations Manager

    Jan 2023 - now

  • Business Analyst

    Aug 2021 - Jan 2023

  • Renewals Manager

    Jul 2019 - Aug 2021

  • Virtual Partner Account Manager

    Jul 2018 - Jul 2019

  • Metrics and Analytics Specialist

    Oct 2014 - Jul 2018