Mark Formanes

Experience

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  Eastern Communications

  Jul 2014 - Aug 2015

  • Develops and designs network infrastructures, including SDH (Synchronous Digital Hierarchy), Wireless, and Access Networks. • Provides detailed reports on network capacity and inventory, helping to inform future planning and resource allocation. • Performs system administration to SDH networks and Wireless radio networks. • Assesses wireless radio systems (Transmission and Last Mile) and access network devices (such as MSAN) to propose cost-effective improvements and enhancements. • Leads projects for activating network elements, overseeing the timely execution and completion of outsourced projects, and ensuring high standards are met. • Works closely with internal teams, project managers, and stakeholders to ensure projects are completed on schedule and within scope. • Manages and maintains SDH and Wireless radio networks, ensuring optimal performance and reliability. Show less • Performs second-level fault isolation for telecommunication services including Voice (ISDN and PSTN), Internet (Direct-Internet and xDSL), and Leased Data (Local and International). • Performs end-to-end circuit assessment of managed network devices such as network routers, DSLAM, SDH, NGN, last mile equipment (Modems, MUX, SHDSL) • Coordinate with internal and external stakeholders to troubleshoot and resolve network service-related issues. • Manages various administrative tasks, including Incident Reports, Rebates, Status Updates on Aging Faults, and Monitoring Reports. Show less A highly intensive and comprehensive six-month training program, with equal focus in both theory and practical applications. Trainees were immersed in various facets of engineering, implementation and operations/maintenance in a full-service telecommunications company. Trainees received in-house and field training from the following groups: • Private Networks • Service Provisioning • Network Control Center• Customer Line Installation and Maintenance• Switch Networks• IP Networks• Facilities Planning • Customer Solutions and Project Management • Facilities and Contractor Management• Power and Aircon Group• Transmission Operations and Maintenance• Network Planning and Engineering• Outside Plant Show less

  • Transmission and Access Engineer

    Apr 2015 - Aug 2015

  • Network Control Center Engineer

    Dec 2014 - Apr 2015

  • Operations Trainee Batch 10

    Jul 2014 - Dec 2014
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  Department of Information and Communications Technology - Philippines

  Sept 2015 - Apr 2016

  National ICT Infrastructure Development Engineer

  • Engages in research on emerging trends and opportunities in backbone infrastructure and network design, preparing detailed recommendations for ICTO leadership. • Involved in the evaluation of backbone infrastructure and network designs providing recommendations for enhancements and improvements as needed. • Provides technical inputs to the improvement of the Backbone Infrastructure and Network Design intended for IT Parks/TBIs, Mobile and Broadband service access points. • Assists with the administrative aspects of programs, projects, and activities within the Network Infrastructure and Design Division (NIIDD). Show less

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  Globe Telecom

  Apr 2016 - Dec 2021

  • Provides comprehensive aftersales support for Enterprise (International Telecom and Business Process Outsourcing) and mSME (Micro, Small, and Medium Enterprise) customers, focusing on problem management, implementing service improvement plans, and enhancing incident management efforts. • Oversees compliance of internal support teams with agreed service quality SLAs, ensuring effective handling of customer outages, issues, and concerns. • Ensures the governance of service performance, focusing on continuous improvement and assuring clients of consistent service quality. • Proactively identifies recurring issues and trends, aligning resources to prioritize corrective actions and ensure resolution. • Leads client interactions by setting up regular reporting meetings with defined objectives, stakeholders, milestones, risks, and success metrics.• Acts as the primary contact for customers' technical concerns, providing solutions and addressing their needs.• Escalates critical issues to appropriate internal support teams to ensure timely resolution. • Manages service delivery for Enterprise customers across various telecommunications services, including Voice (SIP Trunk, ISDN PRI, PSTN), Internet (Direct Internet Access, Bandwidth-on-Demand), and Leased Lines (Local and International). • Led two teams responsible for Service Management of Managed Services (Wi-Fi, IPPBX, CCTV, Card Access) and Service Level Management for Core Data, Mobile, and Broadband Services for mSME customers. • Facilitates the transition process for mSME customers from Service Delivery to Service Operations, ensuring quality assurance and adherence to operational standards. • Provides comprehensive support to mSME customers throughout the entire service lifecycle, including Service Design, Project/Service Delivery, Service Assurance, and Service Operations, while managing SLAs. • Oversees User Acceptance Tests to ensure the complete functionality of deployed managed services. Show less • Manages the deployment of Wi-Fi networks for large-scale venues, such as malls and indoor arenas, ensuring comprehensive and effective coverage. • Review Wi-Fi designs and Technical Site Survey Reports to ensure compliance with design guidelines and technical specifications. • Examines the Bill of Quantities to confirm that project expenditures are within budgetary constraints, adjusting as necessary. • Oversees coordination among various stakeholders throughout project implementation, including monitoring progress, providing status updates, and resolving issues to ensure project objectives are achieved within the specified timeline and budget. • Reviews and processes Maintenance Service Agreements with vendors to ensure highquality service throughout the contract period. • Identifies opportunities within existing services and recommends them to Account Managers to enhance customer relationships and drive service expansion. Show less • Design and provide support for Wi-Fi networks and other related network elements, ensuring robust and scalable solutions. • Apply field experience to develop a cohesive, standardized Wi-Fi architecture that is consistent and effective. • Conduct on-site surveys and validate the status of active sites, including Access Points, MDF (Main Distribution Frame), and Transmission locations. • Review and approve Technical Site Survey Reports submitted by contractors, ensuring accuracy and adherence to design specifications. • Work closely with Product Management, Business Development, and Wi-Fi network vendors during the design phase to ensure alignment with business goals and technical requirements. Show less

  • Service Manager / Customer Success Manager

    Jul 2017 - Dec 2021

  • Project Manager

    Jan 2017 - Jun 2017

  • Wi-Fi Design Engineer

    Apr 2016 - Dec 2016
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  Equinix

  Sept 2022 - now

  Technical Deployment Manager

  • Executes technical implementation of customer requirements within a Data Center, ensuring adherence to specified guidelines and standards. • Conduct feasibility reviews and validate customer requirements to guarantee that deployments meet quality standards and operational expectations. • Develops comprehensive project implementation plans and leads internal project kickoffs to ensure successful project initiation and execution. • Manages coordination among internal teams, and external stakeholders, primarily with Customer Project Managers and Sales Engineers to ensure that deployment timelines are met effectively. • Monitors and oversees onsite activities conducted by vendors to ensure compliance with project specifications and quality standards. • Generate Technical Handover documents, including CAD layouts, customer rack layouts, and floor layout plans for installations. • Serves as the primary point of contact for vendors, managing vendor-related requirements and ensuring alignment with deployment objectives. • Reviews quotations and processes Purchase Requisitions (PR) and Purchase Orders (PO) for vendor-related requirements ensuring alignment with the deployment budget. • Provides support for de-installation and termination processes as needed, facilitating smooth transitions and project closures. Show less