Ashika P

Experience

• 

  Toys R Us

  May 2005 - Oct 2007

  General Store Assistant

  Worked in the Universe of Imagination, main responsibilities were looking after new staff members, merchandising, pricing, dealing with customer queries (customer service), handling cash/cheques when on checkouts, I also used my leadership skills to enable work carried out to correct standards on the department.

• 

  Gayatri Store

  Jun 2005 - Jan 2014

  General Store Assistant

  • Report to accountant with the quarterly and half year takings with receipts from purchases• Report to the management with any changes or strategies to implemented• Maintain and deal with Suppliers and Accounts• Support management with queries on the day to day running of the business• Ensure creditors and debtors are settled in a timely manner• Assist with basic book keeping, reviewing budgets and cash flow forecasting• Involved in inventory control ensuring new and existing products are rotated• Provide customer satisfaction in line with exceptional service levels• Keep up to date with price changes (annual budget) and retail news Show less

• 

  Next Group PLC

  Oct 2007 - Sept 2009

  Merit Sales

  • Put into practice concepts learnt in academia to exceed sales targets• Put together an easier approach to train new colleagues on the basics of sales and customer service• Provided feedback to colleagues to ease the process of producing invoices through interest free credit agreements• Worked closely with and mentored new colleagues• Took the responsibility in absence of management for decision making, with the use of leadership and adaptability skills• Organising and rolling out staff training initiatives Show less

• 

  Lloyds Banking Group

  Apr 2011 - Oct 2013

  • Reported to line manager with cases and insight in order to deal with complex decisions that would impact the business or customer• Reported to the Business Performance Manager with information on repeat complainers in order to make a final decision on the customer• Presentations/ team talks to the team and looking at trends and improvements• Scheduling, Dairy Management &Time Management• Involved in conflict resolution with union and management through colleague engagement panel• Learnt new products and procedures of HBoS plc systems and updates• Ensure security precautions are taken whether complaint is over telephone, letter or email• Maintained Highest standards of quality and met deadlines without losing eye for detail• Follow the key trends and updated accordingly with key trends and news in the banking industry• Strong use of Microsoft Office Applications and Banking Applications Show less • Reporting to Line Manager with Performance related issues• Involved in Project Management and Integration of systems• Scheduling time for other activities• Listening and feeding back on Quality Assurance• Analysed statistics to deliver team messages via team meetings and emails• Delivering team talks and answering queries• Developing new customer and colleague relationships • Involved in promoting a women's network 'Breakthrough' for Lloyds Banking Group to raise and gain awareness with support and guidance for career progression • Using feedback to improve processes and policies• Coached and mentored new colleagues• Continuous and quick learning on a variety of new products, processes, policies, risk and security• Strong use of Microsoft Office Applications and Banking Applications Show less

  • Case Handler

    Jun 2013 - Oct 2013

  • Online Helpdesk Customer Service Advisor

    Apr 2011 - Jun 2013
• 

  Boots UK

  Jan 2014 - Mar 2016

  • Handling inquiries• Maintaining administrative systems• Formatting documentation• Handling payroll• Attending meetings• Assisting managers• Cross checking information on several systems in order to input data• Adding candidates onto the payroll system• Participating in testing new products through volunteering panel

  • Invoicing Assistant

    May 2015 - Mar 2016

  • Recruitment Service Centre Administrator

    Jan 2014 - May 2015
• 

  Premier Farnell

  Apr 2016 - May 2019

  Accounts Payable
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  Avnet

  May 2019 - now

  HR Specialist

  • First port of call for all HR queries.• Provide support for all levels of the hierarchy.• Ensure confidentiality and GDPR are of utmost importance.• Assign, promote and handle the case management system.• Aware of UK Employment legislation.• Compliant with policies and procedures especially SOX.• Manage the onboarding process from start to finish.• Other ad hoc admin and requests for quick turnaround.• Manage Visa and Immigration Tracker • Learning Management System Content Creator.• Assist with consultations, note taking, mediation.• Sharing knowledge and ideas, challenging and provide solutions if needed.• Coach and train new starters with systems/processes and case management.• Testing systems and processes• Working alongside and with Nordic Payroll Show less