Noura Ghoshom

Experience

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  SAUDI AIRLINES

  Jan 2020 - Apr 2022

  -Media representative for Saudia's program Saudia Ambassador-Media representative for Red sea international film festival 2021-Note special requests requirements flight departure details -Plans and books new schedule for guests affected by disruptions /fligh cancellations-Problem solves travel issues for guests -Check-in the guests via amadeus customer management systems-Providing hospitality services at premium first and business class areas -Answering to complaints from clients and the general public -Enhance customer experience at check in area-Meet and greet VIPs and high valued passengers -Assist in queuing the guests and ensure proper timing of service Show less

  • Corporate Communication Event Managment

    Jan 2022 - Apr 2022

  • Public Relations Communications Specialist

    Jan 2020 - Apr 2022
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  SGS - Saudi Ground Services

  Apr 2022 - Aug 2022

  Passenger Services Ground Operations Emirates Airlines Handling

  •Tagged baggage and routed to appropriate location for loading and screening.•Escorted handicapped passengers from terminal to aircraft.•Monitored security and maintained operational protocols.•Announced flight status updates and information about gate changes over PA system.•Instructed passengers on safety and emergency procedures and answered all passengers inquiries.•Provided high level of customer to each person by engaging customer and using active listening and effective interpersonal skills.•Informed clients of essential travel information,such as travel times, transportation connections,medical and visa requirements to facilitate quality service. •Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates .•Check travel documents and evaluated passenger eligibility to destination.•Promptly responded to inquiries and requests from prospective customers. Show less

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  Qatar Airways

  Aug 2022 - now

  Airport Services Agent JED

  •Delivering the highest level of Customer Service at all customer touch points• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.• Supervising service partners' activities for the smooth acceptance of passengers.• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.• Checking entry requirements (visas, residence permits) are met• Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround• Handling of company mail• Performing pre- and post-flight administration duties• Handling baggage claims• Ensuring compliance with QR Safety and Security requirements. Show less