DeVarr Williams

Experience

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  Ross Stores, Inc.

  May 2012 - Jul 2013

  Lead Asset Protection Specialist

  Store Protection Specialist (Asset/Loss Prevention)▪ Mitigating Theft & Fraud through Audit reports & CCTV observations▪ Assist new hires with company training guidelines; provide quality feedback to new hires to develop their work performance▪ Minimized Operational Shortage & Shrink Reduction by 73%

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  Sears Holdings Corporation

  May 2013 - Jun 2015

  Executive Team Lead Asset Protection

  Asset/Loss Prevention Lead (MIT)▪ Specialized in shrink reduction through External & Internal Theft Audit Reports/Profit and Loss Reports and issue proper disciplinary actions when necessary.▪ Safety Team Lead/ Peer Facilitator- Conducted performance management and appraisal of new hires.▪ Using both quantitative and qualitative metrics, provided an objective and consistent evaluation of company standards, operating procedures and internal controls.

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  Progressive Insurance

  Nov 2015 - Mar 2017

  Senior Retention Specialist

  ▪ Auto/Property & Casualty Insurance Agent▪ High volume customer service/responding to customer escalations & grievances▪ Customer Preservation Team: Evaluated and identified opportunities to drive process improvements which resulted in an 80% client retention rate. ▪ Specialized in tailoring solutions to meet customer needs by researching and reviewing competitive pricing and negotiating service offerings in order to provide quality customer experience.

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  Elixir

  Nov 2017 - Feb 2024

  • Managed 82 Key Commercial Employer Accounts, acting as primary day-to-day contact for assigned client book of business. • Managing client interactions in an accurate, responsive, and reliable manner.• Maintain client satisfaction throughout plan implementation, post-implementation and all other related service activities.• Coordinate group implementation and management with sales, support services, operations, and client services functions of the company.• Oversee the maintenance of external file submissions (i.e. eligibility, accumulators, etc) Show less

  • Account Manager

    Apr 2023 - Feb 2024

  • Account Representative

    Apr 2020 - Apr 2023

  • Customer Care Representative

    Nov 2017 - Apr 2020
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  MedImpact Healthcare Systems, Inc.

  Feb 2024 - now

  Account Manager

  • Managed 82 Key Commercial Employer Accounts, acting as primary day-to-day contact for assigned client book of business. • Managing client interactions in an accurate, responsive, and reliable manner.• Maintain client satisfaction throughout plan implementation, post-implementation and all other related service activities.• Coordinate group implementation and management with sales, support services, operations, and client services functions of the company.• Oversee the maintenance of external file submissions (i.e. eligibility, accumulators, etc) Show less