Jordan Marsell

Experience

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  US Army

  Nov 2013 - Mar 2023

  • Supervised promotion activities within the organization; in order to ensure diverse hiring boards; and ensured hiring practices were aligned with state and federal diversity goals and objectives.• Spearheaded the goals of equal employment opportunity (EEO) to assure 100% compliance hiring objectives • Provided staffing evaluations and hiring recommendations, resulting in acquisition of eight full-time employees• Collaborated effectively with five department managers to promptly correct problems and streamline services• Led, mentored, and supervised a staff of 42 with the overall responsibility for the oversight of the clinical workflow; responsible for managing $800K worth of medical equipment and supplies• Evaluated organizational challenges through process gap analysis and crafted strategic talent management and training solutions; enhanced and directly improved the organization’s medical readiness by 32%• Provided a range of technical advice, assistance, and related services to management officials and employees within the assigned organization on two or more of the following personnel management functions: position management/classification, labor/employee relations, staffing, recruitment, placement, human resources development, performance management, employee benefits, workforce planning, payroll/personnel processing, operational support, human resources information systems and/or occupational analysis• Revitalized HEDIS measures in Primary Care section from 63% to 86% post Covid-19 lockdowns• Increased employee retention rate by 37.5% by focusing on training, team building, and recognition programs • Attained 100% Organizational compliance on HIPAA• Verified compliance with the Primary Care team for 99% medical coding • Successfully operating computer skills using Microsoft Office (excel, word, power point) and Google (sheets, docs) Show less • Collaborated to ensure appointment access to care (ATC) standards exceeded 95% • Administered eleven performance evaluations and probationary reviews to assess nursing personnel• Facilitated decision-making, conflict resolution, strategic planning, and dialogue within the clinic staff• Reviewed directives from higher authorities and advises of any potential impact to the clinic• Assisted daily with the analysis and evaluation of healthcare delivery, the effectiveness, and efficiency within the clinic – collaborates with Department Chief, Officer-in-Charge (OIC)• Followed evaluation criteria and analytical methods based on broad management principles as specified by Organization’s policy and guidelines• Coordinated improvement projects with clinical and administrative activities on matters that affect costs, program effectiveness, and standards of healthcare delivery• Assisted in preparing various reports and briefings in regard to budget execution plans• Coordinated all financial requests and assists with establishing financial priorities for needed personnel, services, and supplies• Functioned as the clinics on-site Patient Advocate• Served as the on-site Contracting Officer’s Representative (COR)• Collaborated with clinic leadership on workflow, staffing concerns, interviewing of potential new hires, assists with the selection for subordinate nonsupervisory positions, and recommends selections for subordinate supervisory positions• Advised clinic leadership team on civilian personnel matters: promotions, evaluations, awards, disciplinary actions, and employee grievances• Facilitated morning and afternoon huddles with staff to cover upcoming events, staffing, and safety concerns Show less • Executed organizations logistical department; ordering, maintaining supplies and equipment worth over $3.4 million • Expertly skilled in managing special projects, directing actions, and prioritizing tasks to achieve desired intent and effect, adept in problem-solving and critical thinking• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values• Led, supervised, trained, and provided clinical and technical guidance to 16 subordinates and professional support to both supervisors and subordinates• Served as the focal point for organization logistics readiness support for contingencies, peacetime and deployment requirements• Planned, organized, and maintained oversight of the logistics readiness section, ensuring the planning efforts and work products and services of all the squadron functions comply with legal and regulatory requirements• Oversaw critical care to include medication therapy, wound care, physiological monitoring, and intravenous therapies• Facilitated and coordinated the organizations Drug and Alcohol Testing Program Show less • Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.• Executed organizations logistical department; ordering, maintaining supplies and equipment worth over $1.2 million • Monitored logistical supplies for expiration, rotated stock to limit outdates and removed items from use as required by outdates• Stores items in accordance with established guidelines, maintained stock levels, returned reusable supplies to the distribution area• Filled requests for items based on daily schedules of need or on an emergent basis as appropriate• Communicated to the supervisor any/all concerns related to supplies, equipment and procedures• Interviewed patients and recorded their medical histories; took patients' temperature, pulse, and blood pressure; kept health records and clinical files up to date• Instructed junior team members on protocols and procedures of each station to maximize contributions; maintained a productive, efficient approach to supervising logistical operations• Oversaw and provided training and orientation of new team members and maintained the competency-based orientation checklist Show less

  • Deputy of Clinical Nursing Supervisor

    Feb 2022 - Mar 2023

  • Healthcare Specialist

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  • Clinical Primary Care Supervisor

    Jul 2019 - Feb 2022

  • Manager, Team Operations

    Jan 2017 - Jul 2019

  • Health Care Specialist

    Nov 2013 - Jan 2017
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  KIRK U.S. ARMY HEALTH CLINIC

  Sept 2022 - Jul 2023

  Operations Supervisor

  Serves as the Operations Supervisor for the organization, comprised of four deputy lanes, Clinical Services, while overseeing an assigned strength of 150 Department of the Army Civilian and Soldiers; conducts operations and training on full spectrum operations; assists the Operations department in the planning, preparation, and execution of training events; enforces standards and policy; prepares the Executive Director for orders, drills, briefs, and rehearsals; Oversees the development of plans and execute the analysis of both quantitative and qualitative facts across very broad and managerially complex spectrum of activity, and Serious Incident Reports (SIRs); responsible for the accountability, maintenance and readiness of equipment in excess of $1.2 million; responsible for the health, welfare, training and operational readiness of the entire organization; performs duties as the Senior Operations Chief in their absence. Show less

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  MedStar Harbor Hospital

  Jul 2023 - now

  Practice Manager