David Cook

Experience

• 

  Bankwest

  Jan 2014 - Dec 2014

  Sales Consultant

  • Strictly adhered to required procedures to ensure responsible lending.• Investigated and analysed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.• Explained to clients the different types of loans, credit options that are available, as well as the terms of service and processing time.• Performed exemplary customer service in answering enquiries and resolving issues.• Displayed extensive knowledge of products, legislation and statutory requirements.• Ensured compliance to Anti Money Laundering (AML), Counter Terrorism Act and National Consumer Credit Protection Act. • Represented the bank in a positive and appropriate manner with every customer interaction. Show less

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  Finance Detective

  Jun 2015 - Feb 2016

  Mortgage Broker

  • Completed and confirmed appointments for mortgage brokers through cold calls and probing techniques.• Generate interest from customers through rapport building and call management styles.• Asked appropriate questions to determine customer needs.• Initiated conversations naturally and efficiently using approved scripts.• Explained legal terms to clients for full disclosures.• Maintained and updated extensive client database and documentation.• Reviewed and understood common knowledge broker duties and responsibilities.• Assigned to book 3 appointments on a daily basis. Show less

• 

  Healthengine

  Feb 2016 - Jul 2018

  Outbound Sales Consultant

  • Conduct cold calling sales technique and offering customers various health related services.• Establish rapport with potential customers, identify sales opportunities and convert them into actual sale.• Probe client needs through organic conversation and active listening.• Process customer orders in an accurate and courteous manner.• Answer enquiries of customers regarding product information and use.• Assigned to achieve sales target of 10 products daily.• Provide a positive image of the company when interacting with customers. Show less

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  Stratton Finance

  Oct 2018 - now

  Finance Broker