Muhammad Azri Bin Idros

Experience

• 

  A-sashi Technology Sdn Bhd

  Jan 2013 - Mar 2013

  Support Associate
• 

  Menara Tun Hussein Onn

  Jan 2016 - Apr 2016

  Data Entry Clerk
• 

  WebServer Malaysia c/o Acme Commerce Sdn Bhd.

  Feb 2020 - now

  Job scope• Assist client via phone, email and live chat regarding technical issues and system related to the services we provide to client such as email problems, managing their web hosting via control panel (Plesk and cPanel), regarding data storage, website migration and security (web and email).• Liaise with client on security of their website and also assisted regarding problems on their Content management system which is WordPress website.• Involved in software troubleshooting and installations (software settings).• Involved in server migration.• Ensuring all systems are running at the utmost optimization• Linux and Windows server administration.• Walk customers through setup of email, control panel such as cPanel, and FTP clients• Proactively manage technical issue with one-call resolution, server administration, maintenance and monitoring.• Ensure that all servers, namely, name servers, web servers, mail servers, database servers, application servers, backup servers and security servers and appliances running at the utmost optimization. • Monitoring Server for vulnerability activities. • Assist on checking website or email security issue such as email hijacked, spam emails and website compromised. • Troubleshoot shared, VPS and dedicated servers. • Involved in software troubleshooting and installations (software settings). • Installing, configuring and maintaining services such as Apache, WordPress and MySQL. • Server patching. • SSL installation. • Analyze logs such as traffic, website and email. • Promote and managed Google Suite and Office 365 products. • Managed company website and blog security. • Supervise internship student. Show less

  • IT Technical Support L2+ cum infrastructure

    Feb 2024 - now

  • Information Technology Technical Support

    Feb 2020 - now