Casey F.

Experience

• 

  ANZ

  Nov 2011 - Jan 2016

  Investigation of concerns raised within the internal dispute area prior to escalating to the Financial Ombudsman Service. Within this role I communicate directly with customers and stake holders to attempt to resolve concerns raised within the bank relating to lending and transaction concerns. This involves in depth investigation of root causes and problem solving with customers and stake holders to come up with acceptable resolutions to satisfy all parties involved. As a social media consultant I communicate with customers via social media (i.e Twitter and Facebook) to assist with their enquiries and escalate any issues. I am responsible for contacting various departments to provide answers within a 4 hour time frame and provide feedback to our stakeholders about the benefits this is providing to the business. Responsible for resolving complex enquiries via both phone and online portals and providing stakeholders with a key understanding of our role and suggesting improvements.

  • IDR Complaints

    Nov 2014 - Jan 2016

  • Social Media Consultant

    Jul 2013 - Nov 2014

  • Solutions Consultant

    Nov 2011 - Jul 2013
• 

  Latrobe Health Services

  Jan 2017 - Feb 2018

  Service Consultant
• 

  Wellpark College of Natural Therapies

  Mar 2018 - Jan 2019

  Academic Administrator
• 

  ASB Bank

  Jan 2019 - now

  • Digital Engagement Specialist

    Apr 2021 - now

  • Customer Care Manager

    Apr 2020 - Apr 2021

  • Customer Service Representative

    Jan 2019 - Apr 2020