William Rodden

William Rodden

Research Associate

Followers of William Rodden23000 followers
location of William RoddenCoatbridge, Scotland, United Kingdom

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  • Timeline

  • About me

    Data Analysis, VBA Programming, Automation, Excel

  • Education

    • University of Glasgow

      -
      Doctor of Philosophy - PhD Condensed Matter Physics
    • University of Glasgow

      -
      Bachelor of Engineering - BEng Physics and Electronic Engineering 1st
  • Experience

    • University of Paisley

      Sept 1994 - Sept 1997
      Research Associate

      • Electromagnetic compatibility research in collaboration with Motorola• Preparation of technical documentation and reports• Preparation and delivery of oral presentations

    • Heriot-Watt University

      Sept 1997 - Sept 2004
      Research Assistant

      • Industrial applications of laser in collaboration with BAE SYSTEMS• Liaising with external contractors and partners• Oral and written presentation of work to colleagues and collaborators

    • Department for Work and Pensions (DWP)

      Sept 2005 - Sept 2010
      Civil Servant

      • Data Entry• Preparation of reports and documentation• Training of new staff

    • NCR Corporation

      Sept 2010 - Mar 2014
      IT Analyst

      • First/second line technical support to retail sector, including over 1100 Sainsbury stores• Remote troubleshooting of issues with Windows XP, NT and Server systems• Remote resolution of client and server issues using terminal services and VNC• Troubleshooting issues via telephone with end users• Troubleshooting network devices and telephony issues

    • Resource Data Management Ltd

      May 2014 - Apr 2015
      Completion Team Operator

      • Facilities management coordination for Marks & Spencers• Liasing with 3rd party contractors to ensure works completed with SLA• Weekly conference calls with regional facility managers

    • Wipro

      Apr 2015 - Nov 2015
      IT Administrator

      • First/second line IT support within a multi-client service desk • Active Directory administration (password reset, account creation, access privileges)• Telephone and email support to external customers (BP, Scottish Govt, Energy Saving Trust)• Remote resolution of desktop issues using Logmein• Remote software installation and upgrades

    • Virgin Media O2

      Nov 2015 - now

      • Development and automation of reporting and data analysis using Excel VBA• Generation and distribution of daily and weekly reports on team activity• Developing team processes, improvement and documentation

      • Data Analyst

        Nov 2021 - now
      • Senior Technical Customer Support Advisor

        Nov 2015 - Nov 2021
    • Repairs2photos.com

      Jan 2016 - now
      Proprietor at repairs2photos.com

      Photograph restoration, retouching and manipulation.

  • Licenses & Certifications