William Rodden

Experience

• 

  University of Paisley

  Sept 1994 - Sept 1997

  Research Associate

  • Electromagnetic compatibility research in collaboration with Motorola• Preparation of technical documentation and reports• Preparation and delivery of oral presentations

• 

  Heriot-Watt University

  Sept 1997 - Sept 2004

  Research Assistant

  • Industrial applications of laser in collaboration with BAE SYSTEMS• Liaising with external contractors and partners• Oral and written presentation of work to colleagues and collaborators

• 

  Department for Work and Pensions (DWP)

  Sept 2005 - Sept 2010

  Civil Servant

  • Data Entry• Preparation of reports and documentation• Training of new staff

• 

  NCR Corporation

  Sept 2010 - Mar 2014

  IT Analyst

  • First/second line technical support to retail sector, including over 1100 Sainsbury stores• Remote troubleshooting of issues with Windows XP, NT and Server systems• Remote resolution of client and server issues using terminal services and VNC• Troubleshooting issues via telephone with end users• Troubleshooting network devices and telephony issues

• 

  Resource Data Management Ltd

  May 2014 - Apr 2015

  Completion Team Operator

  • Facilities management coordination for Marks & Spencers• Liasing with 3rd party contractors to ensure works completed with SLA• Weekly conference calls with regional facility managers

• 

  Wipro

  Apr 2015 - Nov 2015

  IT Administrator

  • First/second line IT support within a multi-client service desk • Active Directory administration (password reset, account creation, access privileges)• Telephone and email support to external customers (BP, Scottish Govt, Energy Saving Trust)• Remote resolution of desktop issues using Logmein• Remote software installation and upgrades

• 

  Virgin Media O2

  Nov 2015 - now

  • Development and automation of reporting and data analysis using Excel VBA• Generation and distribution of daily and weekly reports on team activity• Developing team processes, improvement and documentation

  • Data Analyst

    Nov 2021 - now

  • Senior Technical Customer Support Advisor

    Nov 2015 - Nov 2021
• 

  Repairs2photos.com

  Jan 2016 - now

  Proprietor at repairs2photos.com

  Photograph restoration, retouching and manipulation.