Iryna Sidorenko

Experience

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  Ukraine Express LLC

  Nov 2010 - Apr 2012

  Logistic Associate, Customer Service

  Served as an expert resource for all the logistic operations in B2C and B2B express shipping company. • Achieved high level of customer satisfaction by assisting customers worldwide via phone, internet and face-to-face interactions• Worked on system improvements for international e-commerce consolidations• Managed web databases, organized filing system, reviewed customs declarations• Delegated tasks to local agents, and planned best routes for company drivers in tristate area• Kept records of inbound cash and penny-fund expenses on a daily basis Show less

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  AY Jewelry Corporation

  Apr 2012 - Jun 2014

  Account Coordinator

  Managed ecommerce accounts, created listings, monitored price fluctuation on diverse selling platforms.• Managed online sales, product inventory and promotions• Trained and supervised temporary employees for peak sales periods• Minimized returns by writing comprehensive product descriptions, developing informative images.

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  Technoline LLC

  Jul 2014 - Apr 2018

  Project Manager

  Managed product line enhancement, vendor relations, marketing and promotions.• Identified and evaluated potential suppliers, negotiate contracts, and built relationships with vendors • Scheduled deliveries and ensured timely fulfillment of orders• Gathered consumer feedback and worked on product improvements• Managed content coordinators, performed website audits, planned product promotions.

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  Aetrex Worldwide

  May 2018 - Feb 2024

  Managed all aspects of international business operations to empower global partners success and strong sales results.• Developed strong relationships with key global distributors as trusted advisor and subject matter expert.• Arranged for timely movement of orders from factories & distribution facilities to international distributors. • Managed collaboration with cross-functional teams (Logistics, Finance, Product Development, Marketing, Purchasing, Legal, Tech Development, CS) to deliver solutions that meet or exceed customer needs.• Anticipated and resolved operational issues driving timely solutions and enhancing efficiency.• Served as a primary escalation contact for international business development directors.• Analyzed sales data for business reviews, contributing to strategic decision-making.• Collaborated with Senior VP on implementing strategic initiatives and improving operational processes. Show less

  • International Customer Success Manager

    Aug 2020 - Feb 2024

  • International Business Development Coordinator

    May 2018 - Aug 2020