
Iryna Sidorenko
Logistic Associate, Customer Service

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About me
International Customer Success Manager | Cross-functional Collaboration
Education

Bergen Community College
2013 - 2014Associate's Degree Business Administration and Management, General 4.0Activities and Societies: Phi Theta Kappa Honor Society

National School of Business
2005 - 2007Two years course “Fundamentals of business and marketing”
High School №96
1997 - 2007
Montclair State University
2015 - 2016Bachelor’s Degree International Business 4.0Activities and Societies: National Society of Leadership and Success

Lviv Polytechnic National University
2007 - 2010Business Analytics / International Information 3.94
Experience

Ukraine Express LLC
Nov 2010 - Apr 2012Logistic Associate, Customer ServiceServed as an expert resource for all the logistic operations in B2C and B2B express shipping company. • Achieved high level of customer satisfaction by assisting customers worldwide via phone, internet and face-to-face interactions• Worked on system improvements for international e-commerce consolidations• Managed web databases, organized filing system, reviewed customs declarations• Delegated tasks to local agents, and planned best routes for company drivers in tristate area• Kept records of inbound cash and penny-fund expenses on a daily basis Show less

AY Jewelry Corporation
Apr 2012 - Jun 2014Account CoordinatorManaged ecommerce accounts, created listings, monitored price fluctuation on diverse selling platforms.• Managed online sales, product inventory and promotions• Trained and supervised temporary employees for peak sales periods• Minimized returns by writing comprehensive product descriptions, developing informative images.

Technoline LLC
Jul 2014 - Apr 2018Project ManagerManaged product line enhancement, vendor relations, marketing and promotions.• Identified and evaluated potential suppliers, negotiate contracts, and built relationships with vendors • Scheduled deliveries and ensured timely fulfillment of orders• Gathered consumer feedback and worked on product improvements• Managed content coordinators, performed website audits, planned product promotions.

Aetrex Worldwide
May 2018 - Feb 2024Managed all aspects of international business operations to empower global partners success and strong sales results.• Developed strong relationships with key global distributors as trusted advisor and subject matter expert.• Arranged for timely movement of orders from factories & distribution facilities to international distributors. • Managed collaboration with cross-functional teams (Logistics, Finance, Product Development, Marketing, Purchasing, Legal, Tech Development, CS) to deliver solutions that meet or exceed customer needs.• Anticipated and resolved operational issues driving timely solutions and enhancing efficiency.• Served as a primary escalation contact for international business development directors.• Analyzed sales data for business reviews, contributing to strategic decision-making.• Collaborated with Senior VP on implementing strategic initiatives and improving operational processes. Show less
International Customer Success Manager
Aug 2020 - Feb 2024International Business Development Coordinator
May 2018 - Aug 2020
Licenses & Certifications

Fundamentals of Business and Marketing
National School of Business, Ukraine- View certificate

Bloomberg Market Concepts
Bloomberg LP
Volunteer Experience
Fundraising Team Member
Issued by Heart to Heart International on Mar 2009
Associated with Iryna SidorenkoFundraising; Social Work
Issued by Academy of Ukrainian Youth on Nov 2006
Associated with Iryna Sidorenko
Languages
- enEnglish
- ukUkrainian
- ruRussian
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