Jitesh Thite

Experience

• 

  MaxMobility Pvt. Ltd.

  Mar 2013 - Sept 2018

  Team Leader at Max Mobility Pvt Ltd

   Manage customer SPOC relationship and ensure define customer satisfaction. Received and resolved escalation level calls from representatives and clients. Responsible for the growth and development of over 15 team members every day. Actively listened to the client’s needs and recommended products to meet their requirements. Provided sales support for top producing representatives in the M&G. Supported sales reps and managers by providing information on various programs and making adjustments to accounts as needed. Provided excellent customer service including answering questions and locating products Established new processes and procedures that were used in new hire training as well as codified established rules of conduct for existing employees. Coordinated with other departments throughout the organization on special projects. Analyzed extremely complex and technical internal and external customer issues and provided a complete resolution with little to no supervision. Trained and supervised co-workers on new policies and processes Handling team of 15 data engineers for Maharashtra & Goa circle to resolve GPRS, data cards & LTE complaints. Handling escalation’s from call center, Nodal/ NET and providing appropriate resolution to the customers. Handling data & service related issues for all VIP and VVIP customers. Decision making authority & responsibility which enables on the spot problem resolution leading to customer delight. Worked with management/team members to refine procedures Support for Data transfer from Mobile to Mobile/Mobile to PC/PC to Mobile (Laptop & Desktop)  Deliver Data & Service training to Call Center, AOR, and ARC & Sales team. Handling Retention process and also achieve the target on time. Streamline the process in a month. Focus on improvement the business and connect with partners. Show less

• 

  Costus Consultancy Services Pvt Ltd

  Oct 2018 - now

  Project and Technical Head