Nicholas Rusow

Experience

• 

  Verizon Wireless

  Nov 2004 - Nov 2013

  As a Retail Sales Representative, I was the primary contact for customers. Providing superior customer service is the number one priority. I was responsible for, but not limited to, demonstrating and selling new/existing products and services that would best fit the customer’s needs, providing an explanation of contracts associated with services, and establishing and maintaining small business and corporate accounts. Duties also included assisting with customer returns/exchanges and account maintenance such as billing inquiries, plan/feature changes, and technical support. Assisted store management and other stores with monthly inventory audits and reporting. Show less Responsible for all inventory duties such as receiving/shipping, store-to-store and cross channel transfers, monthly inventory audits, and replenishment. Inventory audits included weekly discrepancy reconciliation of high priced items such as phones and tablets, and monthly inventory audits included all items. Responsibilities also included leading merchandising refreshes, communicating with district operations consultant and senior inventory analyst regarding inventory control, and assisting with sales/customer service when needed. The Assistant Sales Operations position was part of the store management team and served as manager on duty when managers were not in store. As the number one ranked Assistant Sales Operations position in the district, I assisted with monthly audits at other stores and trained managers on new inventory procedures. Show less

  • Retail Sales Representative

    Jul 2011 - Nov 2013

  • Retail Customer Service Representative

    Aug 2009 - Jul 2011

  • Assistant Sales Operations

    Oct 2007 - Aug 2009

  • Retail Customer Service Representative

    Nov 2004 - Oct 2007
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  T-Mobile

  Nov 2013 - Apr 2015

  As a Retention Representative, I am a customer advocate. I am here to ensure the customer knows that they are valued and T-Mobile does not want to lose their business, and wants to continue to earn their trust as a tenured customer. When needed, I also assume the same responsibilities as a General Care Representative such as billing, general account maintenance, promotions, and technical support. Understanding and explaining the customer contract, terms of service, and applicable options are crucial elements of my daily work. I acted as a back-up to supervisors and assisted my team if they have any questions or concerns on how to handle certain customer situations, understanding contract terms, and the details of promotions. As an acting supervisor I also speak with customers during escalated situations.My time is split between the Retention and Training departments. While in the Training department I am assisting trainers with new hire classes and mentoring current employees who are seeking to move from the General Care to the Retention Department. Show less As a General Care Representative, I assume responsibility for any concerns customers may have regarding their services such as billing, general account maintenance, promotions, and technical support. Understanding and explaining the customer contract, terms of service, and applicable options are crucial elements of my day to day work. I also acted as a back-up to supervisors and assisted my team if they have any questions or concerns on how to handle certain customer situations, understanding the contract terms, and the details of current promotions Show less

  • Retention Representative

    Aug 2014 - Apr 2015

  • General Care Representative

    Nov 2013 - Aug 2014
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  Samaritan Health Services

  May 2015 - Apr 2017

  Originally, I came to the Sales department to work specifically with Medicare and Advantage. However, as our Commercial/Association groups began to grow my role changed within the department to support all functions. Experience with Medicare and Advantage includes AEP, interpreting Medicare guidelines, ensuring potential members understand the value of Samaritan Health Plans, and working with multiple departments on reports and presentations/projects. With Commercial/Association groups I was responsible for assisting with enrollment, ensuring benefit materials are correct, contacting brokers when needed, and working on reports and presentations/projects. Also, as the administrator for our Sales Force program, I was responsible for ensuring the sales staff was trained on how to use it effectively. Show less

  • Sales Support Specialist

    Sept 2015 - Apr 2017

  • Customer Service Specialist

    May 2015 - Sept 2015
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  A. G. Sadowski Company

  May 2017 - now

  Claims Dept. Manager & Sr. Insurance Associate