Kenn Kubacki

Experience

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  Wake County Department of Dental Health Services

  Aug 1996 - Nov 1997

  Computer Hardware/Software Technician

  Installed new PC computer systems in various DDHS county officesPerformed troubleshooting, hardware and software upgrades to existing systemsEnsured LAN and WAN connectivity from satellite offices

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  IBM

  Feb 1998 - Jul 2003

  Mobile Preload Image Creator

  Responsible for installing the operating system (95, 98, NT, 2000, XPP, XPH), device drivers and preloaded applications on ThinkPad laptops, and then configuring for different hardware architecturesChanged hardware configurations by adding and removing hardware components on laptops and PC’sPerformed Quality Assurance testing on each machine for error free use by end users in France, Germany, Italy, Norway, and The Netherlands

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  Computer Task Group

  Feb 2000 - Jul 2003

  Field Services Manager

  Supervised 15 employees, conducted annual employee reviews, and assisted with new hire interviews Served as liaison between CTG Account managers and local IBM managersImplemented the new modular preload processes being used today

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  Raleigh Jaycees, Inc

  Jan 2002 - Dec 2002

  President

  Balanced and maintained a corporate budget of nearly $500,000 Responsible for over 500 members in the local chapter Directly managed 5 Vice Presidents as well as maintained a Board of Directors of 25 Ensured that the goals set forth by Board of Directors for the chapter were being met Conducted Executive Committee meetings, Board of Direct meetings, as well as General Membership meetings following Robert Rules of Order as a guide to keeping the meetings on point Show less

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  Triangle United Way

  Jan 2003 - Jan 2004

  Loaned Executive

  Served as a Triangle United Way Loaned Executive, going out to different companies, large and small, around the triangle coordinating their Triangle United Way Employee Contribution Campaigns. Trained company resources to be able to plan and execute their own campaigns in their own companies, by providing ideas to get employees excited about giving payroll deduction donations to the Triangle United Way and the community.

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  North Carolina Jaycees, Inc

  Jan 2004 - Dec 2004

  Vice President Community Development

  Created, followed, and maintained goals within the state business plan for Community Development Responsible for program managers in each of the priority charities areas as well as their specific goals Exceeded state plan charity goals for the first time in 5 years Traveled to 35 local Jaycee chapters around the state promoting community development in local communities as well as promote priority charities on the state level Addressed groups of over 300 people for training, conventions, or meetings Show less

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  IBM/TEKsystems

  Jun 2004 - Oct 2005

  Computer Consultant

  • Traveled to large IBM customer sites in the United States fixing hardware “Critical Situations” needing immediate resolution on a wide variety of IBM machines• Provided technical hardware support by soldering .8 mm memory dimm socket pins using a microscope, removed all components and replaced planar boards on ThinkPad T30s; T41’s, R51’s, cloned and replaced hard drives as well as replaced other hardware components• Thoroughly tested all hardware to ensure quality at completion of task• First level failure analysis on USB, firewire interfaces, benchmarking proprietary hardware suites• Owner of department laptop asset management database – issuing and receiving loaner laptops as well as department employee issued laptops Show less

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  IBM

  Jun 2004 - Sept 2005

  Hardware Technician

  Traveled to large IBM customer sites in the United States fixing "Critical Situations" needing immediate resolution on a wide variety of IBM ThinkPad's Provided technical hardware support by soldering .8 mm memory dimm socket pins using a microscope, removed all components and replaced planar boards on ThinkPad T30s; T41's, R51's, cloned and replaced hard drives as well as replaced other hardware components Thoroughly tested all hardware to ensure quality at completion of task Qualification of pre-production devices and software packages for current and backward compatibility First level failure analysis on USB, firewire interfaces, benchmarking proprietary hardware suites Owner of department laptop asset management database - issuing and receiving loaner laptops as well as department employee issued laptops Show less

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  North Carolina Jaycees

  Jan 2005 - Jan 2006

  President
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  Junior Chamber

  Nov 2005 - Dec 2005

  JCI Senator #66093
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  Durham County Public Schools

  Feb 2006 - Aug 2011

  Responsible for updating and maintaining district minimum computing standards relative to applications and needs of the district, testing and implementing new machine types into the district In charge of creating and maintaining master OS images for 22 different models of Dell laptops and desktops for DPS using Dell Image Direct and Sysprep Accountable for portfolio management of 6 applications requiring Subject Matter Expert knowledge Administrator for Marshal 8e6 internet content web filter for the district Administrator for CPSI Visual Casel Active Directory overlay the allow users to manage their experience in the active directory Administrator for Absolute CompuTrace computer theft deterrent and asset management application for the district Junior Administrator in Enterprise Active Directory environment consisting of 52 sites, 30,000 student users, 5000 staff, and 14,000 client computers Junior Administrator for Dell/KACE KBox client management and imaging appliances KBox 1200 and 2200 with 30,000 nodes Junior Administrator in creating Group Policy Objects that allows policy to be applied to computers and users Junior Administrator in District Security IP Cameras, spooling video requests from schools and director of security Tier III resource designated to coordinate with outside vendors to resolve escalated issues not resolved by tier III WSUS Administrator- able to stand up WSUS central server and maintain patches using GPOs Exposure and training on Compellent Storage Area Network (SAN) Show less • Provide technical support for computers and users in elementary, middle, and high school environments• Responsible for creating master OS image for laptops and desktops for Durham Public Schools• Built and maintained images containing operating system and software applications for both desktops and laptops• Image single computers and well as entire classrooms and then setup machines for use by students and faculty• Install hardware and software components on both laptops and desktops• Install and repaired network printers• Manage projects such as district wide laptop re-imaging, and mass planar board replacements within the district• Manage users in Active Directory by adding, removing, resetting passwords, updating users and computers in AD• Work with server policies grant and restrict security permissions to users needing access to certain resources• Create Group Policies that allowed computers within specific OU containers to print to specific resources Show less Single Point source of all Tier III support to all tier I/II technicians needing help in the field on all Microsoft Windows Platforms issues Provide technical support for computers and users in elementary, middle, and high school environments (52 sites) Image single computers and well as entire classrooms and then setup machines for use by students and faculty Install hardware and software components on both laptops and desktops Install and repaired network printers Manage projects such as district wide laptop re-imaging, and mass planar board replacements within the district Show less

  • Systems Administrator - Desktop Engineer

    Jan 2009 - Aug 2011

  • Desktop Solutions Engineer - Tier 3 Support

    Feb 2006 - Aug 2011

  • Acting Helpdesk Manager

    Jun 2008 - Jan 2009

  • Senior Desktop Engineer (Operations)

    Feb 2006 - Jun 2008
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  Kenns Computer Solutions

  Nov 2009 - Nov 2012

  Owner

  Owner of an on-the-side neighborhood full service computer repair shop out of my house. I am providing neighborhood service at a neighborhood price.

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  NCDOT

  Aug 2011 - Sept 2013

  Advanced Desktop Support
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  Northrop Grumman Corporation

  Sept 2013 - Dec 2014

  Computer Systems Analyst 2
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  North Carolina State Department of State Treasurer -Information Technology Division

  Dec 2014 - Dec 2014

  Tier 1/2 Help Desk Manager

  Manage a team of 6 Systems Administrators on the Tier 1/2 Help Desk. Ensure that 500 users and computers are able to accomplish the business of the state for the people of the state effectively and efficiently. Oversee capital asset management for the IT division, manage and maintain life cycle and replacement of workstation hardware for the organization. Working knowledge of Azure AD, SCCM, AD (FS), group policy, patch management, vulnerability remediation, and much more.

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  North Carolina Department of State Treasurer

  Dec 2014 - Aug 2022

  • User Support Manager

    Dec 2014 - Aug 2022

  • Information Technology Service Desk Manager

    Dec 2014 - Aug 2022
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  One Source Communications

  Aug 2022 - Mar 2023

  Information Technology Support Manager

  The Manager of IT Support is responsible for the leadership of One Source’s IT Support team. This team is primarily responsible for steady state support of our managed IT customers and delivering exemplary support to existing customers during the life of their contracts.The Manager of IT Support is responsible for leading and guiding the IT Support team in the end client support of solutions for managed service customers. Managerial responsibilities include staffing decisions, workload balancing, tracking & approving PTO, ensuring sufficient queue and pod coverage, providing mentorship, career development, and training for the team. Principle success criteria is based on the successful support of our managed customers while maintaining established KPIs and overall team productivity and satisfaction. This position is also responsible for the cultivation and management of relationships within the other groups that work with support IT Support, such as IT Service Delivery, Sales, Sales Support, Engineering, Wireline & Wireless Helpdesks, Administration, and Security Operations. Responsible for all hiring decisions within IT Support, and in collaboration with HR, maintain effective salary and compensation practices across the team. Provide guidance, support, and direction to all team members, making sure that each team member is able to succeed in their role, and promptly correcting any misalignment between skills and needs. Clearly document and maintain detailed and organized records about training, performance and any disciplinary action taken for each employee.Work to clearly document team processes and workflows. Look for opportunities to improve and streamline these workflows for efficiency. Establish, measure, monitor, and refine as necessary the Key Performance Indicators (KPI's) to insure service excellence to our clients.Clearly communicate KPIs to the team and hold all members equally accountable to the same performance standards. Show less

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  Coastal Credit Union

  Mar 2023 - Apr 2024

  Technical Services Support Manager
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  Private

  Apr 2024 - now

  User Support Manager