Paul Reeves MBA

Experience

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  Zurich Financial Services

  Jan 1989 - Jan 2004

  Service Delivery Manager

  I managed a number of operations here. These ranged from running Zurich Computer Services(ZCS). This was a break even company designed to provided hardware and in house sales software for Zurich Sales Force. Involved cost management as well as supplier management with the likes of SCC and CC Later moved to look after Deskside Services which covered all sites in the UK, ranging from Cheltenham to Swindon to Fareham etc

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  IBM

  Mar 2004 - Sept 2021

  Project Description: I have retained existing responsibilities but am now adding to thisthe ownership of CMS POD DPE. IBM Cloud Offering This role is 0.25FTE worth of effort and means I own the support of the CMSinfrastructure in the UK. The infrastructure is managed globally but I own any escalationsand issues which may arise which are unable to be fixed remotely.This CMS role does not carry the same level of ownership in terms of cost mgt butfinding that the scope of the role growing all the time and so need to redesign the role tocater for thisContribution: I have gained more experience here mainly around working with globalresources and how this fits when dealing with local issues.I have driving a DPE community across the global of all DPE's who look after PODas I do as there appears to be common issues and project misses which need to bediscussed and addressed.03/2013 - 11/201421 months Show less The role here is to own supplier mgt, cost mgt, service delivery and ongoing serviceimprovements including improved recoveries position of the serviceThe end to end ownership is delivered by using suppliers Internal to IBM and requiresconflict resolution as well as priority calls. The ownership is in a single place whichrequires many skills in terms of crisis mgt and influencing to ensure the service isdelivered and at a profitContribution: I am playing a key role here to take the service into BAU and make this asuccess in terns of delivering what service has been sold and also to ensure the financialcost model is delivered and continuously improved uponI have gained valuable experience here in terms of how to run a service as a businessand how to balance service delivery with cost targets. This will give me teh sort ofexperience I need to translate to a commercial DPE role.I have been driving cost protection activities and how I can contain cost exposures whilststill providing an excellent service to existing accounts05/2010 Show less Project Description: Responsible for Deskside services delivery across multiple accountsacross the south.The main delivery here is regards IMAC and B/F. However there is also a requirementto manage costs and metrics and well as looking for new ways to do things to help withthis.Contribution: I am managing 6 1st line managers now. I have implemented GDF for theUKI and have tracked the progress of this to a successful 90 day review.I am also looking a cost controls for the UKI so we can see where savings can be made.I am also running Business Improvement Plan for UKI. This has involved developingactions and tracking to ensure delivery. These are all related to Audit actions. The plancovers the entire UKI and also across all competencies Show less Project Description: Responsible for the ongoing delivery for multiple accountsacross the South of the UK. The service provided here relates to Software PlatformManagement Services.The main aspect of this service is the health of the desktop. Here the ownership of PatchMgt, Software Distributions and Image development are clearly owned by SPMS.Within in this role was managing approx 30 people across multiple accountsContribution: I was responsible for service delivery and people management of thoseresources working on various accounts.This role developed to my owning the delivery of service for UKI not just for the South ofthe UK. Show less The role involves a partnership with Taunton Deane Borough Council and SomersetCounty Council. My role will be to direct and influence the partnership in order to delivera controlled service with the right structure supporting the service.The partnership between SCC and TDBC and IBM is called South West One.Contribution: This role will last approx 12 months.The role involves a partnership with Taunton Deane Borough Council and SomersetCounty Council. My role will be to direct and influence the partnership in order to delivera controlled service with the right structure supporting the service.The partnership between SCC and TDBC and IBM is called South West One. Show less

  • Account Portfolio Manager

    Feb 2020 - Sept 2021

  • Delivery Partner Executive

    Jan 2019 - Feb 2020

  • Delivery Project Executive

    Sept 2017 - Jan 2019

  • Migration Manager

    Jun 2017 - Sept 2017

  • Delivery Project Executive

    Dec 2015 - Jun 2017

  • Growth Manager

    Jun 2015 - Dec 2015

  • DSC Virtual Hosting Delivery Project Executive

    Mar 2013 - May 2015

  • UK & I flexible hosting Delivery Project Executive

    Feb 2012 - Mar 2013

  • UK Operations South Operations Manager

    Jul 2010 - Jan 2012

  • Operations Manager

    Jan 2009 - Jun 2010

  • Manager Service Delivery

    Jan 2008 - Dec 2008

  • Manager Service Delivery

    Mar 2004 - Dec 2007
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  Kyndryl

  Sept 2021 - now

  Associate Director, Program Management