Neil Crowe

Experience

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  Chelsea Building Society

  Jan 1987 - Jan 1995

  Business Systems Analyst

  Business Systems Analyst responsibilities covering full software lifecycle & live support for the Society’s Savings, Accounting & Mortgage Application systems

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  Marlborough Stirling plc

  Jan 1995 - Jan 1998

  Senior Business Systems Analyst

  Responsible for requirements analysis, system, process & training design, testing, technical and business support

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  Marlbrorough Stirling Group

  Jan 1998 - Jan 2001

  Lead Analyst & Design Authority

  Responsible for all aspects of functional & non-functional requirements, logical & physical design• Led Business Systems Analyst teams for mortgage system core product design & development• Facilitated business and technical workshops; requirements gathering across multiple clients • Requirements, design & traceability using UML OOAD and Select Enterprise Case Modelling• Provided Design Authority guidance, review and approval supporting multiple client requirements.• Supported development, test plans and testing, UAT and warranty. Show less

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  Marlborough Stirling plc

  Jan 2001 - Jan 2006

  Project Leader

  Responsible for all aspects of project leadership and delivery, engaging with senior stakeholders• Engaged with the Mortgage Change & Support Team for Northern Rock, delivering change• Project management and control, including project planning, scope, implementation and reporting• Drove new mortgage software customisation for Birmingham Midshires• Successfully managed a new mortgage software customisation for Natal Building Society

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  Vertex Financial Services (formerly Marlborough Stirling plc)

  Jan 2006 - Jan 2012

  Project Manager

  Responsible for all aspects of project leadership and delivery, engaging with a portfolio of clients • Appointed to role with a subsidiary of Vertex Data Science Ltd, formerly Marlborough Stirling plc• Project leadership throughout the entire project and change lifecycle, engaging with stakeholders• Waterfall and Agile delivery, in addition to project initiation, proposals, project delivery & reporting• Project-led migration of core mortgage systems & file shares to a new 3rd party hosted data centre • Technical / IT infrastructure delivery for a major new mortgage lender programme with Tesco Bank • Delivered a debt management & workflow solution for mortgage servicing across multiple clients• Led the transition development & support for systems to a new offshore supplier and TOM• Managed the software change and support team (Bradford & Bingley), delivering key projects Show less

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  Diligenta

  Oct 2012 - Mar 2014

  Contract Senior Project Manager

  Responsible for project delivery on a £9.4m programme to upgrade Friends Life desktop solutions• Managed multiple technical work orders through initial investigation through to full client approval• Effectively planned project timescales, delivery, budget & deadlines, engaging with stakeholders• Regular internal and external meetings and workshops, including Project and Programme Boards• Engaged collaboratively with teams and major suppliers, including TCS, Capita, Steria and IBM • Experience in Friends Life & Diligenta technical environments for Windows 7 and Active Directory, SCCM, AppSense, Checkpoint, App-V, XenDesktop & XenApp, eCommerce & Prophet environments• Implemented business and service readiness, including IT service management & security access controls• Delivered initiation, design and business readiness for a Windows 7 upgrade of 7,000+ desktops• Led e-commerce infrastructure upgrades, Prophet system upgrades and other IT / technical projects Show less

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  CroweSys Ltd

  Jan 2014 - Mar 2023

  Director and IT Consultant
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  AXA

  Mar 2014 - Mar 2015

  Contract Project Manager

  Data Leakage Prevention (DLP) – Project of multiple parallel work streams of system and process enhancements across multiple AXA UK operating companies & suppliers: Project Management (incl. Business Systems Analysis) through concept, requirements, solution definition, business process re-engineering, procurement, and solution delivery through the AXA UK lifecycle to implementation, warranty & close.Responsible for all aspects of project leadership of the Security & Data Leakage Prevention projects• Appointed as a contract to deliver strategic and tactical remediation to address security audit issues• Focused on remediation to strengthen protection within the complex AXA UK technical environment• Development of stakeholder and key supplier relationships across the AXA operating companies • Communicated effectively between operating companies, delivery teams and 3rd party vendors• Full project lifecycle management, including project planning, delivery, budgets and implementation• Undertook business systems analysis to strengthen cyber, network & DLP security perimeter rules • Successfully ensured quality control process and deliverable integrity for AXA & CMMI compliance • Project-led the remediation of insecure methods of data transport, including Outlook Web Access• Requirements & Gap Analysis against DLP, Security Information & Event Management (SIEM) and trend analysis tools & controls• Remediation of insecure methods of data transport (incl. Outlook Web Access & FTP)• Experience in AXA UK technical environments for DLP, SIEM & trend analysis tools including IronPort, Websense & Splunk toolsets• Feasibility & Proof of Concept leading to delivery of report & recommendations for tactical & strategic solutions • Championed delivery of solutions for realisation of business benefit and hardened IT security Show less

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  Nationwide Building Society

  Apr 2015 - Jun 2017

  Contract Project Manager

  SQL2005 Upgrade – Project to upgrade SQL2005 Databases, Integration Services (SSIS), Analysis Services (SSAS) and Reports (SSRS) to newer versions of Microsoft SQL (SQL2014/12/08), thus enabling the ongoing support, addressing operational and conduct risk, as well as removal of technical debt. Multiple parallel development work streams delivering upgrades and decommissions across over 200 systems owned by and interacting with multiple development centres, third party suppliers and business communities from inception through to closure. Responsible for project leadership and delivery of a £10.1m project for Nationwide Building Society• Appointed as a contractor on an initiative to upgrade & decommission the legacy SQL2005 estate• Project delivery across 200+ systems, 750+ production databases and 3000+ production packages• Engaged successfully across associated development, test & disaster recovery (DR) environments• Stakeholder and supplier management across Nationwide Development Centres & business users• Collaborative engagement with teams and suppliers, including TCS, IBM, BT and CapGemini• Development included Agile and Waterfall deliveries for different development centres, including eCommerce, point of sales, payments, security access and back office systems• End-to-end project delivery, planning project timescales, delivery, budget, dependency & deadlines• Managed implementation upgrades and decommissions, ensuring business and service readiness• Review and development of the project Business Case and funding submissions for staged Investment Board approvals• Successfully decommissioned 200+ redundant production databases, ensuring data compliance• Ensured quality control processes were achieved, along with regulatory and PCI DSS data rules• Championed design & build of physical and virtual environments, including external access controls Show less

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  IBM for Lloyds Banking Group

  Sept 2017 - Oct 2017

  Contract Infrastructure Delivery Manager

  Responsible for infrastructure and delivery of projects for IBM at Lloyds Banking Group• Appointed as a contractor to deliver upgrades for Insurance Management Information platforms covering Direct MI and DataStage Informix platforms• Infrastructure delivery and support across development, test & disaster recovery (DR) environments• Stakeholder and supplier management across Lloyds Bank, IBM & business projects

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  Carnival UK (P&O Cruises & Cunard)

  Nov 2017 - Dec 2017

  Contract Project Manager

  Responsible for infrastructure and delivery of projects for Carnival UK• Appointed as a contractor to deliver upgrades to the IT Perimeter Network • Infrastructure delivery and refresh of Disaster Recovery site• Stakeholder and supplier management across Carnival and external suppliers

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  Legal & General

  Jan 2018 - Mar 2020

  Contract Digital Project Manager

  Responsible for delivery of projects for Digital Operations at Legal & General• Appointed as a contractor to deliver regulatory & infrastructure projects for Group Digital across L&G• Delivered optimised online web customer and bulk registration services across multiple scrum teams • GDPR & PECR regulatory compliance across digital products, data, processes, controls, and governance • Delivered & release managed complex infrastructure migration of websites to cloud Amazon Web Services • Migration of Tag Management Solution, tags & analytics to Adobe Launch of over thirty digital products• End-to-end multi-phase project release delivery, budget, stakeholder/supplier & dependency management• Release implementation & roll-back planning, dry-run release testing and release management • Service acceptance through Service & Change management to ensure release approval• Collaborative stakeholder & supplier management across L&G business units, partners, and suppliers• Successful delivery managing internal and external delivery teams using agile and waterfall methods Show less

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  UK Research and Innovation

  Mar 2020 - now

  Senior Project Manager

  Responsible for all aspects of project leadership and delivery within a portfolio of strategic review and delivery projects including > £12m Business IT Unification Programme migrating consumer technology and services for UKRI Research Councils & Institutes with UKRI infrastructure & commodity services• Appointed as a contractor to lead & deliver a complex set of projects to transform the IT and Services as a partnership for the UKRI councils and institutes with the UKRI Common Services Infrastructure • Technical scope for each project includes replacement/migration of Active Directory, Microsoft 365 tenant to tenant, End User Devices (Windows & Mac), mobile phones, software rationalisation, Azure cloud, file and database migrations, SharePoint, Teams, Power BI, Power apps, AWS, networking, printing, video conferencing, line of business on-premises & cloud applications & services• Delivered feasibility, options reports, initiation, discovery, design, business change impact, build, pilots, migrations & decommission managing programme delivery workstreams (Technology Partnership reviews, Technical, Information Management, Service Transition and Business Readiness)• Leadership to deliver smart office Internet of Things (IoT) office utilisation solution & reporting for Estates• Delivery of discovery and UKRI framework, processes, and practices for Application Rationalisation • Collaborative engagement with multiple internal and external stakeholders through workshops, stand-ups, project boards, programme boards, reporting, and delegated design authority• Facilitated and managed lessons learned and continuous improvement across and within projects• Programme budgeting & forecasting, procurement & contract management• Project management tooling: Microsoft Project, Kanban, UKRI governance tools (verto, monday.com)• Ensured project & regulatory governance & assurance working across UKRI governance teams Show less