Mark Nelson, M.A.

Experience

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  Marine Corps Recruiting

  Sept 1999 - Oct 2006

  Supply Chain Manager

  Responsibilities included military operations, safety, leading Marines, influencing Marines, mentoring Marines, problem-solving, team engagement, compliance, motivating Marines, and training. This required decisive decision making and expertise during harsh environments and under extremely stressful conditions in a fast-paced environment. I had up to 23 team members during this position.● Received military award for management of $224M of supply accounts● Process improvement resulting in 40% reduction in man hours for company travel procedures● Improved processes by consolidating responsibilities from multiple departments down to two departments Show less

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  Component Systems, Inc.

  Aug 2006 - Dec 2008

  Materials Specialist

  Responsible for the analytical based purchasing, inventory & maintain flexible custom Material Requirement Planning (MRP) system, sourcing, influencing warehouse operations, forecasting, strategic planning, negotiations, contracts, monthly inventory(W2W), problem-solving, and analyzing data in a fast-paced environment. ● Responsible for managing 250K worth of materials in stock ● Identified, programmed and implemented flexible custom (MRP) system for purchasing department● Process improvement resulting in 37.5% reduction in man hours per year for purchasing team ● Process improvement resulting in 56.4% reduction in man hours for monthly inventory Show less

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  K-T BOLT MANUFACTURING COMPANY INC.

  Feb 2009 - Apr 2010

  Operations Assistant

  Responsible for assisting the operations manager for production scheduling, quality assurance, sourcing, purchasing, coordination of heat treatment, galvanizing, and bolt testing, on time -delivery, safety, and order verification. • Created, organized, and executed warehouse floor plan that increased storage capacity by 17.3% • Minimized unusable space resulting to expanding capacity to a 36.5% increase.

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  Severn Trent Services

  Apr 2010 - Jul 2016

  Responsible for client relations, account management, customer experience, and marketing aspects of operating multiple projects in a fast-paced environment. These services include but are not limited to : operations, monthly board meetings, project billing, contractor oversight, compliance, client entertainment, semi-annual conferences, contracts, and customer experience. I had up to 13 team members during this position.● 201% revenue increase for field operations through team leadership and tracking progress on a visual management board. ● Designed a visual management board that tracked KPI. ● Awarded new contract amendments with financial increases resulting in higher and consistent revenue. Show less Responsible for providing advanced operational services to include but are not limited to: health and safety, customer experience, client billing, access control systems, operations (mail functions, facility maintenance, equipment support), architectural reviews, asset management, employee engagement program, and administrative services. I had up to 12 team members during this position. ● Awarded customer service award for “delivering beyond expectations” nominated by peers / associates for October 2013. ● Selected by CEO for implementation of Safer, Better, Faster for division; a program that enhanced communication, streamlined processes, problem-solving, and maximized efficiency program. Show less Responsible for inventory control, lean purchasing, leading team, team engagement, automotive and heavy equipment, sourcing, facility Maintenance, team development, staffing levels, budgeting, profitability, warehouse operations, maintenance department, issue point, loss prevention, diesel tank operations, asset management, health and safety, access control systems, monitoring systems, analytical analysis, and facilities operations. I had up to two team members during this position. ● Increased productivity in maintenance department by 26.7%● Created process procedures and measurement tools to track time and materials ● Responsible for managing 150K worth of inventory ● Process improvement resulting in a decrease in material expenses (-16% water, -44% sewer, -28% tools)● Utilized inhouse technology resources to track purchases and create purchase orders. ● Designed locations for items and assigned materials to teams. Show less

  • Account Manager

    Aug 2014 - Jul 2016

  • Operation Manager

    Jul 2012 - Aug 2014

  • Inventory Control Manager

    Apr 2010 - Jul 2012
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  Willow Creek Farms Municipal Utility District

  May 2012 - May 2018

  President Of The Board Of Directors
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  Severn Trent

  Dec 2015 - Aug 2017

  Enterprise Resource Planning | Field Operations Team

  Served on a national team to implement a new Enterprise Resource Planning System (ERP) and Work Order Management system for the Operating Services Division for the US. Selected as the subject matter expert for materials, item master, inventory control, warehousing and field service operations. • Successful and on time ERP implementation• Developed warehouse layout, processes (with flow charts), procedures, new item master, material nomenclature format, new item code standards, hired new inventory team, trained inventory team, set up new warehouses, and was responsible for daily operations. Show less

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  Inframark (Previously Severn Trent)

  May 2016 - Jan 2019

  Warehouse & Inventory Manager

  Responsible for establishing new department with multiple new warehouses. Responsible for hiring, training, mentoring new warehouse team, customer influence, warehouse strategy, establish “easy to do business” mentality, staff retention, safety, process improvement, compliance, reporting and being catalyst for lean warehouse operations in a fast-paced environment. We are currently a team of four employees.• 99.76% accuracy average on recent wall to wall audit (3 Warehouses) • $500,000 incremental cash flow benefit resulting from inventory reduction• 16% average inventory valuation decrease • 46% expense reduction on chlorination materials • 40% expense reduction on Maintenance Repair Operations (MRO) materials Show less

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  Inframark

  Jan 2019 - now

  Responsible for the leadership and growth of 11 diverse teams into an independent business unit. Teams include supply chain, special projects, surveys, and collections and distribution (heavy equipment operators and underground repairs). Teams are strategically located over 6 offices in multiple cities to include Austin, Forney (Dallas), and Houston.● Privilege of leading 10 teams with 125+ team members producing over $20.3M in revenue.● Revenue growth of 49% YOY (2023 vs 2022)● EBITDA growth of 47% YOY (2023 vs 2022)● Responsible for merging 6 departments into one team due to company acquisition. ● Identified, planned, and executed reorganization of 6 departments (January 1, 2024).● Successfully led three departments (via company acquisition) through mobile work order conversion, P&L understanding/responsibilities, procedure changes, business enhancement tools, and created incentive plans.● Responsible for standing up two additional warehouses in two different cities. Show less Responsible for managing multiple projects that drive business improvements, system enhancements, and process efficiency. Responsible for providing leadership for multiple teams through effective communication, coaching, training, and team development. Provide leadership for issue resolution to facilitate faster improvements and improved working relationships. Develop team development programs and visual tracking systems. Responsible for understanding inter-dependencies between technology, operations, and business requirements. Manage system implementations and improvements.● Privilege of leading 9 teams with 100+ team members producing over $13.6M in revenue● Revenue growth of 21% YOY (2022 vs 2021)● EBITDA growth of 12% YOY (2022 vs 2021)●Revenue growth of 5% YOY (2021 vs 2020) and 15% YOY (2020 vs 2019)● EBITDA growth of 10.7% YOY (2021 vs 2020) and 24% YOY (2020 vs 2019)● Team achieved 83% overall engagement score for MUDs Operations Team (2022 - 108 team members)● Team achieved 84% overall engagement score (tied for highest) for MUDs Operations Team (2021 - 52 team members)● Team achieved 97% overall engagement score(highest) for MUDs Operations Teams (2020 - 34 team members)● 12% increase in work order production YOY (2020)● Established visual management, analytics, and team management tools● Established team and growth mindset● Led Operations team on mobile work order design and implementation● Lead for operations dashboards with functional designs, and reporting● Designed and implemented new survey program, processes, and reporting tools● Created distribution center and supplied pandemic PPE items across the country● Designed and implemented employee incentive program● Assisted Work Order System Upgrade● Nominated for Manager of the Year (2020) Show less

  • Regional Vice President Mid Atlantic Region

    Apr 2024 - now

  • Director/Vice President of Collections and Distribution

    Aug 2023 - Apr 2024

  • Senior Field Services Manager

    Jan 2019 - Apr 2024