Allaa Emad

Experience

• 

  Accountant

  Jul 2012 - Jul 2013

  Bookkeeper
• 

  Banque Misr

  Nov 2015 - Nov 2016

  Corporate Customer Service Representative

  • Maintained accurate customer records through timely account information updates.• Emphasized customer satisfaction by addressing needs, resolving concerns, and offering product/service advice.• Responded to customer requests for products, services, and company information.• Handled customer complaints, provided solutions, and followed up to ensure resolution.

• 

  Banque Misr

  Apr 2017 - now

  • Streamlined the credit approval process for fully secured limits, resulting in a 90% reduction in processing time, ensuring the bank's adherence to credit risk management standards.• Managed the issuance of various credit facilities limits to issue (Letters of Guarantee, Letters of Credit, Overdrafts) with meticulous credit assessments and compliance with internal policies.• Monitored customer portfolios and proactively addressed limit breaches to maintain the bank's exposure within acceptable risk parameters.• Oversaw the management of corporate collateral, collaborating effectively with external entities.• Analyzed customer profiles and granted credit approvals for corporate credit cards, maintaining a strong record of compliance.• Generated accurate reports for joint liability companies and Limited Partnerships, ensuring adherence to Central Bank of Egypt (CBE) regulations.• Led efforts in Supply Chain Finance, meticulously managing invoices and customer profiles for optimal efficiency.• Analyzed foreign funds documentation for export customers, ensuring compliance with CBE regulations for import operations. Show less • Developed and implemented a system to automate pricing allocation, significantly enhancing efficiency.• Designed the structure of the commission allocation map for trade products.• Orchestrated the allocation of special pricing for trade products (LGs, LCs, DCs) and Post-dated cheques.• Pioneered the automation of special pricing renewal processes, reducing manual workload and ensuring competitiveness.• Utilized data analytics to analyze pricing trends, providing insights for strategic decision-making and pricing adjustments.• Maintained awareness of industry regulations and trends, adapting strategies to remain competitive and compliant. Show less • Proficiently managed the issuance of Import Letters of Credit, ensuring compliance with international standards and trade regulations.• Examination of import shipping documents and deciding whether they comply with the terms and conditions of a letter of credit, UCP 600, and ISBP 745.• Prepared Swift messages for seamless funds transfer.• Issued export letters of credit, accepted payments, and followed up on maturities of bills under documentary collection.• Received and handled export documentary collections. Show less

  • Digital Transformation Officer (support and control)

    Jul 2023 - now

  • Corporate Operations Manager

    Apr 2022 - now

  • Special Commission officer

    Mar 2021 - Mar 2022

  • Letter of credit specialist

    Apr 2017 - Feb 2021