Hernan Cortes

Experience

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  Geewhiz Diner

  Apr 2013 - Oct 2015

  Server Team Lead

  This busboy position was not only my first ever job, but my introduction to the restaurant industry, and in here I was responsible for clearing tables and making sure the restaurant was always looking at its best for customers. I mastered all the skills, which explains my promotion. I was then promoted to server which was a huge plus to my extention in knowledge for the restaurant industry and customer service.

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  La Familia Mexicana Grocery Corp.

  Oct 2015 - Aug 2021

  Manager of Operations

  In this position I was responsible for supervsing all the activities from employees, and made sure every customer was given A1 customer service as required, also making sure all deliveries being quality and quantity was correct. In other words supervice that there was no flaw within the business.

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  Center For Family Services

  Jun 2021 - May 2022

  Bilingual Case Manager

  In this position I develop individual child case plans, track progress, and maintain complete case files, including information, education, referrals, outreach, advocacy and support the post release home placement of children with the goal to support family unification for immigrant children, family preservation, kinship care, and general child well-being.

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  DocGo

  May 2022 - Dec 2023

  Follow all pertinent DocGo Mobile Health, and Platinum Community Care policy and procedures,I also Function as an on-line manager, monitoring operations to ensure the delivery of quality and cost effective service, also Work with management staff to ensure continuity, consistency and strong lines of communications, Monitor operations to ensure that all personnel comply with company policies and procedures. I Ensures that personnel keep the site location in a clean, sanitary and functional condition. Other duties would include; corrective action, performance appraisals, counseling, work scheduling, and training, Manage the operations of the project sites and the site personnel, Identify employees with professional/personal problems and follow up as needed. I also Assist in all areas of Risk Management (incidents, accidents, health and safety,etc.). Determines the need for and ensures that Incident Reports, Accident Reports and other documentation is completed as required, Review all incident reports and follow-up immediately with any necessary action, and also partner with Operational management to order supplies. At the end the point is to Manage and support the Operations Director and Upper Management to enforce all rules and policies. Show less In this new position I work as part of the supervisory team to ensure continuity, consistency, and strong lines of communication between all of our clients, Case Managers and Social Workers. I also work in a team cohesively with DocGo, DHS, NYC Health and Hospitals, HERRC, and Platinum Community Care, Management and supervisor team to ensure all policies and day to day procedures are being followed by all staff. At the end the point is to set goals for pertormance and deadlines in ways that comply with the company's plan and vision, and then communicate them with subordinates. Show less In this role I am responsible for performing a variety of casework duties, including meeting with guests, and preparing evaluations, including obtaining, analyzing, and evaluating data and developing services plans, also responsible for making the residents aware of the facility's rules and regulations and providing information about the services offered, making sure all records are maintained at a confidential level. I also refer guests to agencies and programs as necessary and establishes a rapport and professional relationship with all stakeholders, and lastly assists guests in establishing relationships with outside services, and assists in arranging transportation to necessary appointments. Show less

  • Manager of Operations

    Oct 2023 - Dec 2023

  • Direct Supervisor

    Jan 2023 - Nov 2023

  • Bilingual Casework Specialist

    May 2022 - Jan 2023
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  Martin De Porres Youth and Family Services

  Dec 2023 - now

  Program Director (FEC)

  As an FEC Program Director I Implement agency policies, procedures, and funder requests, and monitor the program budget to ensure the smooth operation of the program. Together with the Community Liaison, identify, cultivate, and maintain strong working relationships with community stakeholders, including local businesses, schools, community groups, and others invested in the community. Will also Develop and implement community outreach plans to ensure high community utilization, Oversee data collection, program evaluation, and quality improvement activities in coordination with Program Evaluation and Planning (PEP) Committee, QA/QI, and funders.Ensure the physical site is maintained by agency standards, including coordinating space, administrative, and supervisory coverage.Introduce households to the range of Queens Community existing programs/services.Represent FEC and agency at monthly meetings for ACS, MDPYFS, etc.& lastly serve as program liaison, participate on committees, and perform special projects and other duties based on organizational needs. Show less