Ada Peñaflor

Experience

• 

  SiTel Philippines

  Apr 2008 - Aug 2008

  Customer Service Representative

  • Answers customer billing inquiries regarding their telephone services• Offer additional products and plan upgrades to existing customers• Forward callers to appropriate department for the resolution of their concern

• 

  ESS Manufacturing Incorporated

  Mar 2009 - Sept 2010

  Copyeditor

  • Reads and copyedit scientific journal articles for correct journal style, i.e., correct standard symbols, standard names for physical quantities and their abbreviations, acceptable technical nomenclature and standard forms of bibliographic citations, according to the stylesheets provided• Copyedit for correct grammatical sense, including, but not limited to, consistency of capitalization, spelling and hyphenation; agreement of subject and verbs; and punctuation• Queries the author for clarification on sentence composition• Cross checks manuscripts done by trainees• Compiles and reviews client feedbacks and answered queries on copyedited manuscripts Show less

• 

  Thomson Reuters

  Sept 2010 - Dec 2015

  • Publishing Specialist

    Dec 2011 - Dec 2015

  • Associate Publishing Specialist

    Sept 2010 - Dec 2011
• 

  RareJob Philippines, Inc.

  Feb 2016 - May 2017

  Online English Tutor

  - Prepares for the lesson by reading lesson materials before the class- Conducts one-on-one English classes for Japanese students- Adapts to the needs of a specific student depending on their skill level- Evaluates student performance in the lesson through written feedback- Provides suggestions to students on how to improve their English skills

• 

  Saint John Academy

  Jun 2016 - Mar 2017

  Teacher

  • Taught Practical Research 1 and Philippine and World Literature for the 21st Century for Grade 11 Senior High School students• Prepared and designed presentation deck for lesson everyday• Evaluated student's performance through different types of assessments like paper and pencil test, performance tasks and oral participations• Prepared and designed paper and pencil tests for students• Reinforced written curriculum through the use of supplemental materials• Completed and submitted necessary paperwork such as class record, attendance sheet for handled subject, course syllabus for handled subject, lesson plan, etc.• Attended teachers seminars and workshops as needed for continuous professional development• Attended meetings with school head and fellow teachers to discuss school concerns• Participated in facilitating extra curricular activities of the school Show less

• 

  Thomson Reuters

  May 2018 - now

  Position Overview:Participates in a Content Operations team and assists in preparation of data for publishingproducts in print and/or electronic form.Responsibilities:• Publishing: Performs duties such as analyzing, keying, converting, coding, copy reading,editing, merging, rendering, loading, or validation of data.• Quality Control: Responsible for accuracy and completeness of own work as well as the work of others.• Individual and Team Skills: - Attends and participates in team meetings, prioritizes own work, and participates in the performance management process (e.g. peer reviews, self-evaluation).• Communication Skills: Communicates with counterparts across the globe to ensure project deliverables are met and carried out efficiently• Training skills: - Creates and designs instructional videos and documentations for a specific workflow. - Facilitates training and assesses learning of trainees. Communicates with managers regarding trainee assessment. - Writes instructional documentations/modules as needed and trains colleagues and new hires upon request of manager Show less

  • Content Specialist II

    Oct 2022 - now

  • Content Specialist

    May 2018 - Sept 2022