Faraz Haq

Experience

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  Travellers Aid Australia

  Feb 2020 - Oct 2020

  Ground staff

  As a ground staff member at MCG (Melbourne Cricket Ground), I played a vital role in coordinating events and providing exceptional customer service. With attention to detail and a focus on creating a positive experience, I assisted visitors, managed crowds, ensured safety compliance, and efficiently handled ticketing processes. Through effective communication, problem-solving, and teamwork, I contributed to the seamless execution of events, enhancing the overall atmosphere and leaving a lasting impression on visitors. Show less

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  Interns Pakistan

  Dec 2020 - Apr 2021

  Internee Front-end developer

  • Developed visually appealing and responsive websites for clients, focusing on user interface design and front-end development.• Utilized HTML, CSS, JavaScript, and React to create engaging and interactive web experiences.• Effectively managed project timelines and delivered high-quality designs within set deadlines.• Collaborated with clients to understand their requirements, translating them into functional and visually appealing website designs.• Implemented best practices in web development, ensuring cross-browser compatibility, accessibility, and performance optimization. Show less

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  Ibex

  May 2021 - Aug 2021

  Universal Claims Specialist

  As a Universal Claims Specialist at Ibex Global, I was responsible for filing claims, updating files, providing information, and resolving customer issues. Using the Salesforce CRM platform and the Knowledge-based articles (KBAs) provided, I ensured high-level customer experience and effectively addressed customer inquiries and concerns. This role required attention to detail, strong problem-solving skills, and the ability to navigate complex systems to deliver accurate and efficient service to customers. Show less

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  Morrisons

  May 2022 - Sept 2022

  Customer Assistant

  During my part-time role at Morrisons, I gained valuable insights into the dynamics of teamwork and individual responsibilities. Engaging with customers daily, I honed my communication skills and developed the ability to provide exceptional service. The experience also fostered resilience, as I effectively handled pressurized situations and resolved customer issues with composure and professionalism.

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  Benedex LTD

  Jun 2022 - Oct 2022

  Summer Internship

  • Developed and implemented ROS code to control Benedex robots, enabling integration with third-party SLAM software and hardware for autonomous movement.• Built a website and database system, allowing real-time monitoring of robot status on Benedex's own website.• Designed and implemented a user-friendly dashboard for Benedex robots, providing comprehensive insights and control options.• Collaborated with a multidisciplinary team, effectively communicating technical concepts, and contributing to the overall success of ongoing projects. Show less

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  Marks and Spencer

  Nov 2022 - Jun 2023

  Customer Assistant

  In my role as a Customer Assistant at Mark and Spencer, I provided excellent customer service at the tills and self-checkout, ensuring a positive shopping experience for customers. I efficiently managed transactions, maintained shelves to uphold standards, and created an organized store environment. Additionally, I promptly addressed and resolved customer issues, showcasing strong problem-solving and communication skills. Collaborating with my team, I contributed to optimizing operations and delivering exceptional service. Show less

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  CVS Health

  Jan 2024 - Apr 2024

  Shift Supervisor

  Work effectively with store management and store crews.Supervise the store’s crew by assigning, directing, and following up on all activities.Effectively communicate information both to and from store management and crews.Assist customers with their questions, problems, and complaints.Promote CVS customer service culture. (Greet, offer help, and thank)Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.Maintain customer/patient confidentiality. Show less

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  Amazon

  Apr 2024 - now

  Area Manager