Danelle Lester

Experience

• 

  Niemann Foods, Inc.

  Oct 2006 - Oct 2015

  Train, supervise, oversee, and manage front end associates ; ensure compliance; & provide western union trainingCoordinate meetings as needed to analyze quarterly performance ; ensure that service standards are met and that customers' issues are resolvedAccountable for company's assets including receiving, invoicing, pricing, and inventory Assist customers with returns, money orders, Coin-Star ,Utility bill processing, Western Union , Rug Doctor , and U -Haul rentals. Assist with cashier breaks, and cash register POS system trouble shooting. Process lottery tickets and maintain inventory , Process picture prints, Maintain Tobacco inventory.

  • Front End Supervisor

    Oct 2011 - Oct 2015

  • Customer Service Associate

    Oct 2006 - Oct 2011
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  PNC

  Oct 2015 - now

  Oversees operations workflow and assists team with executing transactions/processes.Monitors and coordinates the operations workflow and assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues.Coaches team members and provides applicable training. May lead team huddles/meetings and/or continuous improvement sessions. May provide input on team member performance and development.Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Provides input and may update standard operating procedures. Participates in and may serve as a subject matter resource for projects.Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities. Verifies the completeness and accuracy of procedures. Show less Research monetary transactionsProduce monthly schedules, pull reports for sales goal. Coordinate daily meetings, organize calendars for conference and webinar calls. Maintain records for retention. Conducting monthly operation audits. Order branch supplies. Report or trouble shoot equipment to third party vendors, like die bold, NCR, glory, DS water , and Staples. Conducting audits for compliance training. Order / exchange foreign currency and official checks. Inventory management of debit cards/ gift cards. Escheat processing of unclaimed property. Inventory of combo / keys. Mentor/train new hired employees. 1 on 1 coaching for bankers/ tellers. Show less

  • Operation Work Lead

    Sept 2022 - now

  • Child And Youth Worker, Grow up Great

    Dec 2016 - now

  • Detection & Investigation Analyst Senior

    Aug 2021 - Sept 2022

  • Teller lead

    Oct 2019 - Aug 2021

  • Customer Service Associate

    Oct 2015 - Oct 2019
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  Mini O'Beirne Crisis Nursery

  Nov 2022 - now

  Childcare Worker

  BathingMeal preparationsBottle Feeding schedule Allergy prevention Safety prevention Child abuse prevention Bed time preparationsEducation assistance Child literacy Special need’s children Non verbal childrenAutistic all spectrum 101Outdoor activities Playtime 101Art creativity Medication distribution Prepare/ stock clothing donation roomPrepare / stock ,formula / diaper donationSanitation nursery, dishes, garbage, bathroom cleaning, crib linen changes,sweep, mop, sanitize toysSchedule and new admit new parent/ childStock forms Show less

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  The Autism Therapy Group

  Aug 2023 - Sept 2023

  Behavioral Therapist

  Provide direct care to clients in a one-on-one or group therapy setting to implement skill acquisition and behavior reduction treatments as directed by the supervisor.Collect and record data on patient behavior.Collaborate, communicate and assist with the training of clients, parents and staff.Provide a safe and supportive environment for patients and family.Carry out clinical assessments and other administrative duties.Maintain strict confidentiality.Attend training to acquire further knowledge. Show less