Bereket Worku, MBA SHRM-CP

Experience

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  Target

  Jun 2007 - Aug 2009

  Store Support Specialist

  • Primary job was research and marketing into the expansion into new markets in Alaska, Hawaii, & Canada. • Conducted a bench marking report to raise awareness of consumer reactions to retail return policy changes• Bench-marked competitors return policies to help Target maintain competitive edge in product positioning• Researched and handled customer complaints pertaining to return policy conflicts nationwide• Served as a secret shopper to actively seek out competitors return policies in an independent environment• Gathered literary and visual research of the 1500+ Target Stores to make recommendations for future growth• Calculated and analyzed financial data of all Target stores to help document store alignment process • Facilitate meetings with Group Regional Presidents to inquire recommendations for new store alignment Show less

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  Cbeyond Inc.

  Jan 2010 - Dec 2011

  Regional Sales Manager

  - Developed and executed high-volume lead generation strategies, sourcing 600+ new business prospects monthly and driving $450,000 in revenue growth over two years.- Designed and facilitated learning and development materials to introduce cloud server and fiber optic solutions, accelerating market adoption in previously untapped regions.- Strengthened client retention by implementing strategic account management techniques, securing $70,000 in renewal revenue and increasing customer lifetime value.- Partnered with nonprofits to provide subsidized technology services, expanding digital access and increasing new minority business partnerships by 40% in a single year.- Conducted customer needs assessments and solution mapping, aligning technology services with business objectives to drive digital transformation.- Managed the full customer success lifecycle, from onboarding to post-implementation support, ensuring seamless adoption of cloud and networking solutions.- Led cross-functional collaboration with technical and sales teams, optimizing cloud deployment strategies to improve operational efficiency for enterprise clients. Show less

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  Cogent Communications

  Dec 2011 - Dec 2012

  National Sales Account Manager - Customer Success

  - Led nationwide sales of fiber optics and cloud server solutions for medium to large-sized enterprises, driving digital transformation initiatives.- Developed and executed client success strategies, securing multiple new accounts and increasing annual revenue by $120,000 in one year.- Managed a portfolio of key accounts, identifying business needs and delivering customized solutions, resulting in an additional $35,000 in revenue growth.- Partnered with local IT and business leaders to implement cloud server solutions, aligning technology adoption with client business objectives.- Consulted with clients on cloud migration strategies, optimizing infrastructure performance and ensuring seamless integration of cloud solutions.- Acted as a trusted advisor, fostering long-term relationships with stakeholders, driving solution adoption, and positioning cloud services for scalability.- Identified growth opportunities, expanding service offerings, and increasing cloud solution adoption through tailored customer engagement strategies. Show less

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  University of Minnesota

  Dec 2012 - Nov 2014

  Director of Operations

  • Managed and implemented a new security access system throughout 5 university campuses servicing 60,000+ users. • Developed an audit system for student and staff data privacy resulting in a 20% decrease in compliance breaches. • Collaborated across teams to lead the Request for Proposal process for a $3 million access control university contract.

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  YES Prep Public Schools

  Sept 2014 - now

  • Manage a long-term project to reduce mid-year staff resignations by 15% in 1 year, increasing overall retention by 10%. • Conduct staff investigations for 7 work sites of 600+ staff that led to winning 96% of unemployment hearings in 2 years, saving $250,000+. • Oversee performance management processes, offering guidance on goal setting and coaching plans for 25+ managers. • Coach and develop organizational leaders on strategic staffing practices resulting in 99% staffing rate for 3 years consecutively. • Consult on HR issues including employee relations, performance management, and retention for 800+ employees. • Execute full-cycle recruitment strategies to maintain 96% hired & exceed DEI recruitment goals by 5% in 2024. Show less • Achieved top 100 Texas high schools in U.S. News Report, with 80% of low-income students matriculating to college in 1 year.• Led the staffing, training, and job evaluations for a team of 15 teachers, promoting high quality education for the community. • Spearheaded a college access program resulting in 100% college acceptance rate, driving equitable access to higher education • Directed graduation plans for 600+ students, leveraging data to inform instructional planning & talent management vision. • Served as an active member of the Director’s team contributing to staffing strategies that aligned to our organizational vision. Show less • Oversaw campus discretionary budget of $250,000 and collaborated with District and School Leaders for forecasting. • Coordinated payroll, PTO, facilities, and duty schedules for optimum efficiency that minimized disruption to learning.• Demonstrate flexibility and responsible decision making for daily challenges with a variety of stakeholders • Implemented master schedule for 100+ staff for the creation of 1,000 individual student schedules annually.• Prepared & executed 40+ hours of annual operations training materials for 100 school staff members. Show less

  • HR Business Partner

    Jun 2022 - now

  • Assistant Principal/College Counselor

    Jul 2018 - Jun 2022

  • Director of People Operations

    Sept 2014 - Jul 2018
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  Texas High School Basketball Officials Association

  Nov 2014 - now

  Youth and High School Sports Official (Basketball & Lacrosse)

  Basketball & Lacrosse Official in the Houston area with involvement from youth through Varsity levels.

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  Airbnb

  Jul 2018 - now

  Vacation Rental Owner

  • Managed multiple properties as an air bnb host, maintaining near 5 Star Superhost status.• Provided exceptional guest experiences, resulting in positive reviews and high ratings.• Implemented efficient communication and problem-solving skills to address guest inquiries and issues promptly.

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  Self-employed

  Sept 2023 - now

  Independent Human Resources Education Consultant

  - Lead strategic initiatives with educational leaders to enhance staff morale, improve HR policy adherence, and drive organizational culture changes through targeted employee engagement programs.- Consult with superintendents and district leadership on community outreach strategies, including university partnerships and recruitment events, increasing applicant diversity by 50%.- Conduct thorough investigations into HR policy violations, ensuring compliance with local laws and company standards. - Consult with superintendents and district leadership on full-cycle recruitment strategies, driving a 50% increase in hiring Show less