Chad Vokaty

Experience

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  Washburn Computer Group

  Apr 2010 - Jul 2016

  Point of Sale Department Lead

  Evaluate, troubleshoot, and repair Point of Sale terminals from multiple manufacturers. Coordinate workload and delegate repair schedule across the team to meet forecasted productivity goals ahead of schedule.

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  Sears Home Services

  Jul 2016 - Jul 2017

  Field Service Technician

  In Home Service Technician specializing in the repair of all manufacturers of laundry equipment. troubleshooting, parts replacement, all elements of service are addressed. Value add products and warranty contract sales

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  LG Electronics

  Jul 2017 - Apr 2022

  District Service Manager

  Drove exceptional remote employee performance through behaviors instead of numbers to exceed KPI targets. Pioneered multiple processes and documentation practices to increase field effectiveness and develop strong starts for new additions to the team. Frequent partnership and collaboration with senior management to provide training and support to both frontline employees and field leaders. Managed team inventory, routing, training, and safety compliance across the Midwest.

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  Goodman Home Solutions, LLC

  Apr 2022 - Aug 2022

  District Manager

  Develop a team of field service technicians collected from all corners of the appliance repair industry and mold them into a cohesive and productive unit. Implementation of daily process/procedure focus to perform at maximum capability. Utilize performance and relevant data to shape targeted training and support for each team member, increasing their ability to contribute to the company and deliver outstanding results for the end consumer.

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  LG Electronics

  Jan 2023 - now

  Key Account Sales Manager

  Provide product training and retail sales support for key account partnerships in Minnesota and surrounding areas