Angela Bruni

Experience

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  Lush Fresh Handmade Cosmetics North America

  Nov 2011 - Aug 2014

  Floor Leader

  Lush Cosmetics is a socially and environmentally conscious company that sells luxury body and skincare products from organic and natural ingredients. Never tested on animals, Lush continues to advocate for animal and human rights causes from within their retail shops to bring awareness to customers. My role as Floor Leader at Lush has taught me that the importance of positive customer experience is integral to the success of any business. I was responsible for counting the point of sales, opening and closing the store independently,and for motivating the staff to achieve sales goals. In this role I have striven to reach and surpass sales goals by managing my team through the use of business drivers such as units per transaction, average sale, customer conversion percentages and last years sales goals. By doing so, I have gained skills in management, social networking and negotiation. Ensuring the highest quality customer service, achieving challenging sales goals and motivating the staff was an enriching experience in luxury customer service that has prepared me for more challenging roles in the future. Show less

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  Lululemon

  Feb 2013 - Apr 2015

  Educator

  Lululemon Athletica is a Canadian brand of luxury fitness apparel that offers highly technical clothing to both women and men. With a strong emphasis on the importance of community, Lululemon offers staff the opportunity to get involved outside of the workplace in a variety of different physical activities in order to connect Educators with Lululemon's growing clientele. My role as an Educator focused primarily on personal development in order to be able to give the best customer service experience possible. It is the role of an Educator to inform the guests on the quality of the fabric, the function of the piece of clothing, and to empower them to make a decision themselves. Additionally, I have gained experience in visual merchandising as it is the responsibility of the Educators to create an aesthetically purposeful wall based on products that tell a story. The purpose of visual merchandising is to attract, engage, and motivate the customers towards making informed decisions on what products would be best for them. Alongside the usual sale drivers that I have worked with during my time at Lush Cosmetics (Average Sale, Units Per Transaction, Customer Conversion, and yearly sales) I became familiarized with Workday which is a financial management and human capital management software. Show less

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  Indigo

  Aug 2015 - Aug 2016

  Sales Representative

  Indigo is Canada's biggest bookstore and a popular destination for books, home goods, specialty gifts, and learning tools for children. It caters to an upscale clientele looking for a customized customer service experience that will introduce them to interesting literary finds and gifts. During my time as a Sales Representative at Indigo I was trained in large scale inventory, visual merchandising and personal shopping. The emphasis on visual merchandising alongside the experience of personal shopping with clients was especially engaging as I gained experience working with long term clients individually to provide the best customer service possible. I participated in organizing several events including a Christmas showcase for media outlets in Montreal. Acting as a representative for the press, and showcasing the excellent service that Indigo as a company provides. Alongside using drivers such as units per transaction, average sale, and customer conversion, employees were encouraged to get involved in charitable causes that brought children's books to underprivileged schools in the city of Montreal. Show less

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  Concordia University

  Sept 2015 - Dec 2016

  I was a Research Assistant for Dr. Susan Cahill from the School of Canadian Irish Studies at Concordia University in Montreal. The main research focused on the different representations of Irish girlhood in the Irish women's nationalist newspaper 'Inghinidhe na hÉireann'. My main responsibilities included the study of microfilm at the National Library of Ireland, keywords research, in text analysis and a firm understanding of the digitization of historical texts. The digitization of humanities demonstrates an intersection between computing and information management.This methodological and multidisciplinary project has given me valuable experience in investigation, analysis, synthesis, information management, and the presentations of information in electronic form. Show less As an Administrative Assistant at the School of Canadian Irish Studies I was responsible for supporting the Assistant to the Principal and the Manager of Promotion and Community Outreach in their roles at the university. I acted as a replacement to the Assistant to the Principal when they took their yearly vacation and undertook their responsibilities to the principal of the school which included answering phone inquiries, completing tasks for the principal and working alongside the reputable Canadian Irish Studies Foundation. Furthermore, the department also acted as an honourary Irish consulate which dealt with highly sensitive data and diplomatic personnel. Show less

  • Research Assistant

    Jun 2015 - Dec 2016

  • Administrative Assistant

    Sept 2015 - Aug 2016
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  University of Antwerp

  Jul 2017 - Sept 2017

  Digital Manuscript Analyst Intern

  This two month internship at the Beckett Digital Manuscript Project at the University of Antwerp focused on primary sources such as the personal notebooks of Irish writer Samuel Beckett.Responsibilities included the transcription, coding, and translation of the third notebook of Beckett's novel 'Watt' from French to English. In this position I learnt how to utilise XML, meta descriptions, photo editing and information management. The goal of the Beckett Digital Manuscript Project is to create digital artifacts that demonstrate how digital media transforms traditional disciplines. This multidisciplinary project uses computational tools and methods that not only help in the preservation and curation of digital content, but it also draws much needed attention to the aesthetics of the digital. Show less

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  Matrix Internet

  Jan 2018 - Jun 2018

  Junior Social and Email Marketing Specialist

  Responsibilities at Matrix Internet included creating social media strategies that work for the individual needs of each client, executing social media and email marketing campaigns to encourage conversion, copywriting, content generation, research, client relations and editorial work. As an extremely goal orientated person, there was a strong emphasis towards achieving metrics and growth both within the agency and with all clients. Editorial work is a significant part of this role, as content generation, tender proposals, brainstorming sessions and client audits are a regular aspect of daily work. This position requires attention to detail, commitment, a steadfast work ethic and a strong sense of reliability. Show less

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  Accenture

  May 2018 - Apr 2019

  French Operational Risk Analyst @Facebook

  I worked onsite at Facebook as a French Operational Risk Analyst for Accenture.My responsibilities included evaluating, labeling and identifying patterns in suspicious activity, reviewing non-objectionable content, creating tasks and following up on open tickets. I reviewed account details for fraud indicators provided by client analysis and through this I was able to determine whether these items met the client policy criteria. Coaching and feedback were a fundamental aspect of the role, as development and feedback on trends identified in review were crucial processes. Other tasks such as general data entry, providing feedback to improve workflows and processes, and generating content for client meetings also were part of my day to day responsibilities. Show less

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  ChannelSight

  Apr 2019 - Sept 2019

  Content & Social Media Marketing Specialist

  Responsibilities at ChannelSight included all content generation ranging from but not limited to: blog posts, SEO optimised content, eBooks, landing pages, webinars, weekly newsletters, social media posts and internal documents. I collaborated closely with the brand performance team and sales team to produce relevant and engaging content that was shared across all social media channels and the website. Proofreading was also a regular aspect of this position and many team members came to me for editing. I am passionate about good content, strong digital strategy and winning the eCommerce game. Show less

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  Flying Saucer Studio

  Sept 2019 - Nov 2019

  Freelance Copywriter

  During my retainer as the content writer, curator, and editor at Flying Saucer. It was my role to create evergreen blog content, website rewrites and marketing copy that captivates, engages and connects with audiences. I helped Flying Saucer to build out their brand with engaging brand stories for inspiring companies.Strong organization and communication skills were integral to the role. As I worked remotely, the ability to manage my time effectively and follow detailed directions is fundamental to my job. Need a multitasker and a problem solver? Look no further! My technical skills range from writing clear and attractive copy with a distinct voice. I am able to collaborate with designers, PR and other professionals to get projects done well and done on time. I also use SEO principles to maximize the reach of my copy and proofread like a pro. Show less

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  VEXXHOST Inc.

  Nov 2019 - Jun 2020

  Content & Social Media Marketing Specialist

  I was a content writer and digital marketing specialist at VEXXHOST. I worked daily to create evergreen content, SEO strategy, social media, and paid advertising. My responsibilities included following up with inbound leads, using Hubspot, Google Ads, creating, delivering presentations during meetings and continuously improving through feedback. I worked with various tones of voice and writing mediums to create content that was impactful and relevant.

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  Concordia University

  Aug 2020 - now

  Service Adoption Specialist

  My role is to support Concordia's digital and information technology-based projects and to drive the adoption of the collaboration and productivity tools available as part of Microsoft 365. I work to assist the project team in achieving the desired outcomes through the development and implementation of a robust service adoption plan for the university.My primary responsibilities include developing and adjusting strategies that drive the adoption of Microsoft 365, aligning service, and technical needs with readiness and quality, leading champion and early adopter programs, and monitoring feedback channels regularly. It is part of my role to regularly host meetings, guide, and counsel administrative and academic stakeholders so they can utilize these new tools, services, and technologies to solve ongoing and future challenges. Show less