Vincent Chau

Experience

• 

  Global Link Response Centre Inc.

  Jan 2003 - Feb 2017

  Operations Supervisor (Acting Manager of Operations)

  • Manage a team of direct reports.• Maintain all server room equipment (Servers, UPS, PBX Phone Systems, Alarm System/Access control, Voice Mail, Generators, Network Switches, testing).• Design and implement code red situations (emergency procedures, escalation).• Familiar with regional police false alarm policies and registration process.• Strong knowledge of MAStermind Automation Software and Server Functions.

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  Global Link Response Centre Inc

  Jan 2004 - Jan 2014

  Technical Support Technician

  • Install and trouble shoot security alarm systems, two-way voice system, access control, Mobile PERS, PBX Phone Systems and security cameras.• Provide technical support to end users.• Assist in new installations.• Strong working knowledge of Tyco DSC Systems and ADT Focus/Honeywell Ademco/GE/Paradox/Bosch/Response Alert-Two Way Voice • Knowledge in home interactive solutions like Telgard/Connect 2 go/Total Connect.• Knowledge in access control like Kantech/CDVI/Paradox. Show less

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  Siemens

  Apr 2017 - now

  Line Lead, Siemens Digital Industries Process Automation