Lyser Quiño

Experience

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  Labworks Computer System Inc

  Aug 1997 - Sept 2009

  Sr. Technical Support
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  IMDS Integrated Marketing And DIstribution

  Sept 2009 - Oct 2010

  IT Technical Support
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  SPCS - Saudi Paramount Computer Systems

  Sept 2011 - Nov 2021

  IT Security Engineer

  TECHNICAL SPECIALIZED EXPERIENCE:• Over 13 years of experience in laptop and desktop support.• Server Installation software, hardware and Troubleshooting.• Managed systems configuration and maintenance, problem troubleshooting, system and network security, network monitoring and performance tuning, planning and directing upgrades and testing operations to ensure optimum system functionality.• Excellent computer software and hardware installation skills.• Ability to effectively converse and give appropriate support to users as required.• Self-motivated with excellent work practices.• High level of computer hardware knowledge.• Excellent understanding of standard hardware issues and protocols.• Ability to work for long hours while bending and climbing.• Excellent customer services skills.• Profound communication skills.• Excellent organizational and time management skills.INFORMATION SECURITY SKILLS:• Provides Technical Support for Onsite, via email/telephone to customers. • Resolves escalated support incidents from our customers and partners• Provides primary support for our customers and responsible for answering technical support questions and resolving mission critical problems. Replicate customer configuration to troubleshoot complex errors.• Completely and accurately document all work activity in the customer support tracking system.• Assist customers in the technical support area for all our products. Progress simultaneous high-profile/high-priority issues.• Monitor network infrastructure 24/7 and investigate any issues that arise Test hardware for technical and aesthetic defects• Conducts technical training and assistance to co-workers.• Maintains and expands working knowledge of all products Trend Micro Endpoints, Blancco, Sophos Endpoint, Malware Bytes Security Endpoints, Imprivata and Seclore Encryption Show less

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  Ubitechnology Inc.

  May 2023 - now

  Technical Support Staff
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  Nadia International Inc.

  Mar 2024 - now

  Information Technology Department