George L.

Experience

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  Melville Dundas & Whitson

  May 1989 - Nov 1989

  Wages Clerk
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  Texas Homecare

  Nov 1989 - Aug 1990

  Sales Assistant

  Helping customers with queries, using effective communication skills coupled with active listening techniques. Answering phones, problem solving and demonstrating practical hands on customer care.

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  1st Battalion The Royal Scots

  Aug 1990 - Aug 1995

  Infantry Soldier / Physical Training Instructor

  Infantry soldier and physical training instructor, Representing my country in a professional manner, within a strong team environment. Responsible for day to day tasks including security. Reliability and dependability coupled with trustworthiness was of a paramount requirement. Deliver physical training and conducting fitness assessments, sport and adventurous training to all kinds of people, from the senior ranks to the most junior.

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  Pall Mall Services

  Aug 1995 - Aug 1996

  Trainee Chef

  Responsible for food preparation, working to deadlines and catering for large numbers. Customer care skills were very important, as often handling awkward customers in the right manner would defuse situations.

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  Matalan

  Oct 1997 - Sept 1998

  Sales Management Trainee

  Working as part of a team, in a strong target driven environment. Sales targets were achieved on a daily basis for our own individual departments. If targets were not achieved we would look at ways to increase our revenue via implementation of additional training. Implementing all visual merchandising standards, Setting up merchandise on the sales floor so it was correctly presented. Assisting customers with questions, needs and purchases. Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service. Show less

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  Northern Electric PLC

  Sept 1998 - Feb 1999

  Sales Advisor (Door to Door)

  Cold calling on householders with a view to selling them alternative supply of either gas or electricity. This required excellent communication and a large amount of objection handling. Ascertaining needs and offering solutions in the form of features and benefits of our products and services. Enthusiasm and tenacity ensured on target sales performance on a daily basis.

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  Powergen

  Feb 1999 - Jun 1999

  Sales Team Manager

  In charge of teams of seven. Job involved setting up daily routine for tams to make house calls on designated streets, visit and making sure individual and team targets were met. Motivation skills were important as the job involved cold calling Showing empathy to both internal and external customers ensured on target performance as individuals concerned always felt that i was empathetic and fully understood there problem. Careful use of time management was important to ensure that work needed to be done was completed within the necessary time frame. Show less

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  JJB Sports

  Apr 2001 - Nov 2002

  Bike Technician

  Building a bike from scratch to a customer’s specification and identifying problems with a bike and discussing solutions with the customer.Estimating the cost of repairs and giving quotes along with carrying out bike services and safety checks.Carrying out repairs on worn-out components along with wheel truing and replacing parts, cleaning, degreasing and lubricating of the bike parts.Giving advice to customers on bikes and cycling and dealing with customer queries.Ordering bike parts and keeping a log of stock along with taking bookings for repairs and processing paperwork and liaising with suppliers and dealers. Good technical knowledge was important as were good organisation and time-keeping skills.A meticulous and thorough approach and a consistency high level of attention to detail, the ability to keep accurate records along with good team-working skills and the ability to work unsupervised as the job often meant working alone.Having good customer service skills and an engaging, friendly and positive attitudeHaving an interest in cycling and knowledge of local cycling routes helped as often customers would come in asking about routes.Computer skills were also useful as it was required while using email, internet, word processing, spreadsheet and database packages in my day-to-day work. Show less

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  Self Employed

  Feb 2003 - now

  Home Health Aide

  Caring for son who has been diagnosed with Congenital Abnormality: Enlarged Ventricle, Dystonic Cerebral Palsy (quadriplegic), Gastro Esophageal Reflux, Developmental Delay, Feeding Difficulties, Poor Sleeping Pattern, Severe Motor Problems, Severe Communication Problems, Asthma and Limited Speech.

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  Scotbid.Scot

  Sept 2014 - now

  CEO