Timothy Cheung

Experience

• 

  Daval Group Limited

  Mar 2006 - Aug 2007

  IT Support and Administrator

  Responsible for Linux, Microsoft SQL and Windows server 2003 administrationWork closely with vendors and teams for internal IT project for the China officesManage infrastructure and servers for clients and the China offices

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  DST Global Solutions

  Sept 2007 - May 2015

  System Analyst

  Report to Asia-Pacific Systems Manager for Windows/Linux/VMware vCenter administration in Hong Kong, Singapore and Shanghai.Implement Firewall and phone system migration in Asia.Work closely with in-house experts for servers migration and upgrade in Asia.Build and manage High Availability of VPN network.Manage Microsoft Exchange server.Produce and maintain system documentation.Liaise with vendors to ensure quality services for corporate systems in Asia.Perform ITIL (Information Technology Infrastructure Library) practice. Asia Colleague of the Year 2012 Show less

• 

  ComplianceAsia

  May 2015 - Nov 2015

  IT Compliance Analyst

  Supervise and support the Hong Kong and Singapore team.Manage cloud service vendors and monitor Service Level Agreement.Conduct maintenance and health checking on corporate systems and infrastructure. Maintain network resources and network security.Assist directors with IT projects.

• 

  Yes Limited

  Nov 2015 - Sept 2016

  System Admin

  Maintain and upgrade systems for PCI DSS compliance requirement. Implement and maintain systems in a Highly Availability Microsoft environment including Windows Server failover clustering with SQL Server.Successfully migrated on-premise Exchange server to Exchange Online (cloud), and on-premise datacentre to hosted datacentre to reduce IT operation cost. Managed and maintained VMWare vSphere and Linux OS.

• 

  SS&C Technologies

  Sept 2016 - now

  Solve users issues and ensure no Service Level Agreement breaches.Work with team members in Singapore and Australia to support multi offices across APAC. Preform Windows 7 migration, office relocations for APAC officesMaintain hardware inventory record and create user guides for internal process and applications.

  • UK/EMEA Field Services

    Jan 2021 - now

  • Service Desk Engineer

    Sept 2016 - now