Cosmin Cocu

Cosmin Cocu

Team Manager EU

Followers of Cosmin Cocu1000 followers
location of Cosmin CocuCork, County Cork, Ireland

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  • Timeline

  • About me

    Project Manager at Apple | Executive MBA

  • Education

    • Romanian American University

      2007 - 2008
      Masters Degree Management of Commercial Business
    • Romanian American University

      2003 - 2007
      Faculty Degree Faculty of International Financial Relations
    • Quantic School of Business and Technology

      2023 -
      Executive MBA Business Administration and Management, General
  • Experience

    • ZeniMax Online Studios

      Mar 2014 - Sept 2014
      Team Manager EU

      • Provide motivation, direction, service, and leadership to a team of support representatives• Develop, maintain and drive policies to ensure an exemplary customer satisfaction• Provide performance, evaluation, guidance, support and coaching to direct reports• Provide reporting and complete special projects as required by management• Work with Contact Center Lead to oversee the training and growth of all employees

    • Accenture

      Sept 2015 - Oct 2016
      Service Delivery Team Lead (SMB) at Accenture for Google

      Managing teams of Small- and Medium-sized Business (SMB) Sales representatives and Account Optimisation Advisors, working on the growth of Google's advertisers (Developing and implementing best practices for AdWords program and markets - TR, NL, DE)• Working with and owning projects among the wider management team to deliver cohesive and co-ordinated strategy development of the AdWords program• Providing Google with SLA and metric reporting on teams performance / creating action plans for any areas of risk• New process incubation and induction / Delivering continuous improvement strategies and ideas• Risk and issue management / Resource management and scheduling• Performance management: career counselling, coaching, performance development, 1:1's, mentoring• Coordinate coverage across languages and processes• Drive and manage cross-site initiatives / Allocation and distribution of tasks across languages and processes• Improve business processes within the teams / Identify opportunity to add value to Google AdWords• Responsible for maintenance and review cycle of process documentation / Drive opportunity for improvement across the operation Show less

    • Rational Group

      Oct 2016 - Feb 2017
      Customer Service Manager

      • Provided accurate, timely, detailed and specific reporting on operations metrics as required• Developed innovative solutions, improved and implemented processes, programs, policies by working in close collaboration with global counterparts and cross-functional teams representing Operations, Quality, Staffing and other departments• Went through identification, assessment and execution of ongoing process improvement opportunities in terms of user experience, quality and productivity• Provided strategic support to staffing teams and key stakeholders. Created, articulated and socialized mid and long-term strategies for the team, including enhancement to existing services and addition of new services and compiled ongoing service metrics and reviews with senior leadership Show less

    • RWS Moravia

      Jul 2017 - Jun 2019
      Global UAT Lead at Apple
    • Apple

      Jun 2019 - now
      Project Manager
  • Licenses & Certifications

    • Google AdWords

      Google, Social Marketing Tools
      Sept 2015
    • Six Sigma Lean Black Belt

      Management and Strategy Institute
      Oct 2017
      View certificate certificate
    • Certified COPC Implementation Leader

      COPC Inc.
      Jan 2020
    • Six Sigma Green Belt Certified (SSGBC)

      Management and Strategy Institute
      Feb 2017
      View certificate certificate