Michael McCloud

Experience

• 

  Harris Teeter

  May 2015 - Nov 2016

  Express Lane Supervisor

  Fulfill online grocery orders submitted by customers by meeting order deadlines. Lead and develop a team of shoppers.

• 

  Food Lion

  May 2017 - Nov 2018

  • Managed the receiving of DSD products at Food Lion, ensuring adherence to company policies and procedures.• Maintained standards outlined in the standard practice manual to maximize sales and minimize shrink.• Implemented excellent customer service practices to enhance sales and reduce product loss. Assist the Customer Service Manager with overseeing the operations of the front end, as well as performing all office accounting functions. (Western Union, Money Orders, register audits, safe audits and cash tracking, till reconciliation) Responsible for employee performance and coaching. Assist the Customer Service Manager and Assistant Customer Service Manager with overseeing the operations of the front end, as well as performing all office accounting functions. (Western Union, Money Orders, register audits, safe audits and cash tracking, till reconciliation).

  • DSD Receiver Manager

    Aug 2018 - Nov 2018

  • Assistant Customer Service Manager

    Jan 2018 - Aug 2018

  • Front Office Assistant

    May 2017 - Jan 2018
• 

  Wegmans Food Markets

  Nov 2018 - now

  • Managed up to 10+ requisitions, conducting phone interviews and hiring new employees aligned with company values.• Built community relationships with high schools and represented Wegmans at job fairs to promote the company.• Ensured a positive onboarding experience for new hires, contributing to a cohesive team environment. • Managed Front End departments at Wegmans Food Markets, overseeing operations, finances, and employee development.• Utilized leadership skills to make decisions that impacted store success and customer satisfaction.• Implemented strategies to meet store needs and ensure efficient Front End operations.• Developed strong problem-solving skills and a passion for helping others in a fast-paced retail environment. • Led and developed teams in Catering/Meals2Go and Cart2Curb areas at Wegmans Food Markets.• Managed employee performance to ensure operational efficiency and customer satisfaction. • Led and managed the Front End team at Wegmans Food Markets, developing cashiers' skills and knowledge to advance their careers.• Entrusted with closing the store as Manager on Duty and screening, recruiting, and hiring top talent.• Ensured each department's operations ran smoothly and efficiently, contributing to overall store success.

  • Human Resources Recruiter

    Aug 2024 - now

  • Front End Manager Trainee

    Dec 2022 - Aug 2024

  • E-Commerce Department Manager

    Nov 2023 - Jan 2024

  • Service Team Leader

    Nov 2018 - Dec 2022
• 

  H&R Block

  Dec 2018 - now

  Provide support to multiple offices through assisting with tax preparation, influencing positive change for office growth, lead by example with creating a exceptional client experience.

  • Associate Team Leader

    May 2023 - now

  • District Team Leader

    Jan 2023 - May 2023

  • Operations Administrative Assistant

    Aug 2022 - Dec 2022

  • Client Services Professional

    Dec 2018 - Aug 2022