Kaviyarasan Adhavan

Experience

• 

  DMart - Avenue Supermarts Ltd

  Dec 2019 - Jul 2021

  Billing, Cash and Customer handing Products and Customer Handing

  • Cashier

    Apr 2020 - Jul 2021

  • Packer

    Dec 2019 - Mar 2020
• 

  Infosys BPM

  Jul 2021 - Jan 2024

  Monitor real time queues and identify high risk transactions within the business portfolio.Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.Identify fraudulent transactions and cancel them from further processing.Respond and successfully dispute invalid Customer Chargebacks within set SLA.Analyze Chargeback data for fraudulent trends. Identify and block fraudulent accounts based on active chargebacks.Resolve queued transactions within the service level agreements to reduce potential revenue losses.Interact with banks and customers to validate information and to confirm or cancel authorizations.Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.Maintain fraud analysis models to improve efficiency and effectiveness of company systems.Ensure confidentiality of all information collected during investigation.Determine existing fraud trends by analyzing accounts and transaction patterns.Identify system improvements to prevent fraudulent activities.Recommend anti-fraud processes for changing transaction patterns and trends.Generate suspicious activity reports and risk management reports for Managers.Stay up- to - date with industry trendsTraining the new joiners in process and reviewing their performance through quality check Show less Monitor real time queues and identify high risk transactions within the business portfolio.Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.Identify fraudulent transactions and cancel them from further processing.Respond and successfully dispute invalid Customer Chargebacks within set SLA.Analyze Chargeback data for fraudulent trends. Identify and block fraudulent accounts based on active chargebacks.Resolve queued transactions within the service level agreements to reduce potential revenue losses.Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.Ensure confidentiality of all information collected during investigation.Determine existing fraud trends by analyzing accounts and transaction patterns. Show less

  • Senior Process Executive

    Jan 2023 - Jan 2024

  • Process Executive

    Jul 2021 - Dec 2022
• 

  Accenture

  Feb 2024 - now

  Associate

  Analyze financial performance measures and reports to verify work is performed according to established procedures and guidelines. Monitor real time queues and identify high risk applications within the business portfolio.Observe customer transactions to identify fraudulent activity and Identify fraudulent applications and decline them from further processing.Interact with banks to validate information and to confirm or cancel authorizations.Maintain fraud analysis models to improve efficiency and effectiveness of company systems.Ensure confidentiality of all information collected during investigation.Identify system improvements to prevent fraudulent activities.Track and report operational reports including KPIs and SLAs. Develop and operate quality management reporting that drive business performance. Provide operational excellence practices and training. Stay up- to - date with industry trends. Show less