Clifford Emeahu

Experience

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  VMAX INTERNATIONAL

  Mar 2008 - Jan 2012

  IT Support Technical

  - Diagnosis of desktop, application, networking and infrastructure issues. - Troubleshooting PC’s, laptops and mobile devices. - Providing 1st/2nd line support to users. - Administering the IT department’s policies and procedures. - Installation and support of telecommunication equipment.

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  Laser Graphix Japan Inc

  Mar 2012 - Jan 2016

  Desktop Support Analyst

  • Provided technical support, troubleshoot problems, and perform installations of software, devices and security patches.• Migrate new machines, update asset inventory sheet {using asserts management tools}, taking care of hardware disposals and software removal request.• Diagnosis of desktop, application, networking and infrastructure issues. Experience of supporting a wide and varied client base. • Troubleshooting PC’s, laptops and mobile devices. Providing 1st/2nd line support to users. Administering the IT department’s policies and procedures. • Maintaining logs for all problems detected and system backups. • Working closely with software suppliers to resolve operational issues. • Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Active Directory management component of Windows Server, Small Business Server 2003/2008.• Responsible for supporting: Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router. Show less

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  Citi

  Feb 2016 - Jan 2018

  Desktop Support Engineer

  *Providing 2nd level desktop technical support for Citi Trade Floor Users*Building computers system, fixing configurations, software installation*Replacing/installing/reclaiming computers, monitors, keyboards, etc.*Setting up/moving/rearranging monitors configurations*Preparing and keeping ready breakfix computers/monitors/etc.*Troubleshooting, replacing or repair when possible (video cards, HDD, etc.)*Keeping inventory updated for online/offline computers*Storage inventory, clean up, inspection, reports, disposal*Installing/replacing Bloomberg terminals*Installing special events, trainings, offsite equipment*Dealing with vendors/makers for new purchases, repairs*Performing building power down exercise when required *Troubleshooting and resolving PAT & UAT issues.*Rationalizing all the applications based on the business and user requirements.*Troubleshooting complex application problem relating to Exceed, Reuters, Bloomberg, Quick Active Manger.*Creation of Windows Build Image (WDS), Managing HP OV Client Configuration Manager for Application.*Department wide orientation and training in preparation for User Acceptance Testing and migration.*Negotiating and planning methodology and approach for UAT and deployment.*Investigating and negotiating the scope of migrations, and defining non-standard requirements*Preparing handover documentation for BAU and chairing handover meetings. Show less

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  ITCS Group

  May 2018 - now

  IT Engineer

  *Providing 2nd level desktop technical support for ITCS/KKR Trade Floor Users*Building computers system, fixing configurations, software installation*Replacing/installing/reclaiming computers, monitors, keyboards, etc.*Setting up/moving/rearranging monitors configurations*Preparing and keeping ready breakfix computers/monitors/etc.*Troubleshooting, replacing or repair when possible (video cards, HDD, etc.)*Keeping inventory updated for online/offline computers*Storage inventory, clean up, inspection, reports, disposal*Installing/replacing Bloomberg terminals*Installing special events, trainings, offsite equipment*Dealing with vendors/makers for new purchases, repairs*Performing building power down exercise when required *Troubleshooting and resolving PAT & UAT issues.*Rationalizing all the applications based on the business and user requirements.*Troubleshooting complex application problem relating to Exceed, Reuters, Bloomberg, Quick Active Manger.*Creation of Windows Build Image (WDS), Managing HP OV Client Configuration Manager for Application.*Department wide orientation and training in preparation for User Acceptance Testing and migration.*Negotiating and planning methodology and approach for UAT and deployment.*Investigating and negotiating the scope of migrations, and defining non-standard requirements*Setting up the VCC room for conference meetings *Zoom/Lifesize and Dail-in meeting*Preparing check list and on-boarding of new joiners Show less