TD Vasu

Experience

• 

  HCL Infosystems Ltd.

  Jan 2013 - Jan 2015

  Senior Customer Support Engineer

   Attending maintenance calls for Toshiba multifunctional products, Konica Minolta Production Printers and LexMark Printers Also rendering technical support to in home teams Conducting on filed Training Sessions Pending Bills Collection plans and successful execution Annual Maintenance Contracts collection and updating

• 

  Future Media & IT Solutions

  Mar 2015 - Mar 2018

  Team Lead Operation Management

   Attending customer service calls for technical support, base of nearly 100 installation’s in UAE, Oman and African Countries  Digital marketing & Customer data Updating Handling Purchasing of Spare Parts and Consumables  Involving in direct sales and Getting leads from Digital Marketing Strategies  Developing Websites using the technologies PHP, HTML & SQL  Website Hosting, Demine Maintaining and taking care of renewals  Google Search Engine Optimization- SEO

• 

  Konica Minolta Business Solutions India Pvt. Ltd.

  Apr 2018 - Sept 2022

  Service Delivery Team Lead

   Analyzing the Service delivery parameters and updating to individuals for their improvement  Presenting Monthly and yearly performance reports Higher Management  Conducting in home team training sessions to Service Engineers as well to Customers for their better understanding the Product and outcome  Close looping the Spare part movements and warehouse stock availability  Close looping the Customer issues, NPS surveys ratings and Ensuring customer satisfaction  Keeping eye on material consumption and identifying the negative margin Customers  Attending maintenance calls for Konica Minolta Production Printers for Technical Support Show less

• 

  HCL Technologies

  Sept 2022 - now

  Technical Project Lead

   Providing technical support and training on product and processes  Monitoring the Queue Activities for business excellence  Handling the team escalation and close looping the issues  Investigating system issues and implementing resolutions to reduce downtime. Taking the Technical calls on Genesis from US client and providing the technical support Creating Jira Logs and closing the same on time with close following up with Techs Call Quality Auditing and providing feedback Show less