Peyman Arslan MIS

Peyman Arslan MIS

Followers of Peyman Arslan MIS812 followers
location of Peyman Arslan MISIstanbul, Istanbul, Türkiye

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  • Timeline

  • About me

    Digital Technology Senior Product Manager

  • Education

    • Yeditepe Üniversitesi

      2017 - 2019
      Master's degree Management Information Systems
  • Experience

    • AgeSA Hayat ve Emeklilik

      Jan 2004 - Mar 2022

      Within the scope of Customer & Channel Applications and Processes;*Over 10 years of experience in IT *Responsible for all applications and processes of Customer&Channel as Product Manager*Manage pruducts using Scrum and Kanban methods. *Build the omni-channel approach by providing Mobile Application, Call Center, IVR, Workflow processes and end-to-end customer experience.*Had the chance to experience new technologies; Document Management System, Business Process Management, Speech Analytics, Text to Speech , Native Mobile Applications, Web Chat, Chat Bot etc.*Vendor and Contract Management*Determine the strategy and develop appropriate demands*Strong multitasking, innovation, communication, collaboration and presentation skills Daha az göster

      • Marketing and Transformation- Customer Persistency Manager

        Jan 2020 - Mar 2022
      • Business Technologies-Customer and Channel- Business Solution Leader

        Jan 2018 - Jan 2020
      • Information Technology Team Manager

        Jan 2014 - Jan 2018
      • Information Technology Project Manager

        Jan 2012 - May 2014
      • Senior Information Technologies Business System Analyst

        Jan 2009 - Jan 2012
      • Business Specialist

        Jan 2004 - Jan 2009
    • Coca-Cola İçecek

      Mar 2022 - now
      Digital Technology Product Manager

      * Responsible for "Salesforce Automation" as Product Manager* Responsible for "Call Center" applications and processes* In charge of B2B "mobile application" development processes* Management of multinational work teams

  • Licenses & Certifications

    • PSPO I -Product Owner

      PSPO
      Oct 2017
  • Honors & Awards

    • Awarded to Peyman Arslan MIS
      Stevie International Business Awards Stevie International Business Awards Oct 2019 First product of our customer oriented digital transformation strategy, AvivaSA Mobil has won the Best Mobile Application Award in financial services category at Stevie International Business Awards