Peyman Arslan MIS

Experience

• 

  AgeSA Hayat ve Emeklilik

  Jan 2004 - Mar 2022

  Within the scope of Customer & Channel Applications and Processes;*Over 10 years of experience in IT *Responsible for all applications and processes of Customer&Channel as Product Manager*Manage pruducts using Scrum and Kanban methods. *Build the omni-channel approach by providing Mobile Application, Call Center, IVR, Workflow processes and end-to-end customer experience.*Had the chance to experience new technologies; Document Management System, Business Process Management, Speech Analytics, Text to Speech , Native Mobile Applications, Web Chat, Chat Bot etc.*Vendor and Contract Management*Determine the strategy and develop appropriate demands*Strong multitasking, innovation, communication, collaboration and presentation skills Daha az göster

  • Marketing and Transformation- Customer Persistency Manager

    Jan 2020 - Mar 2022

  • Business Technologies-Customer and Channel- Business Solution Leader

    Jan 2018 - Jan 2020

  • Information Technology Team Manager

    Jan 2014 - Jan 2018

  • Information Technology Project Manager

    Jan 2012 - May 2014

  • Senior Information Technologies Business System Analyst

    Jan 2009 - Jan 2012

  • Business Specialist

    Jan 2004 - Jan 2009
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  Coca-Cola İçecek

  Mar 2022 - now

  Digital Technology Product Manager

  * Responsible for "Salesforce Automation" as Product Manager* Responsible for "Call Center" applications and processes* In charge of B2B "mobile application" development processes* Management of multinational work teams