Andrea Rivera

Graphic Designer

119 followers

Fort Lauderdale, Florida, United States

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Timeline
About me
Senior Customer Experience Manager
Education
- The Art Institute of Fort Lauderdale
  2006 - 2009
  Bachelor's degree Web Design
  After graduating with an AA in Multimedia I decided that I wanted to have a more in-depth web design educations, specificaly development and front-end web design.
- The Art Institute of Fort Lauderdale
  2005 - 2006
  Associate of Arts - AA Web Page, Digital/Multimedia and Information Resources Design
  I decided to expand to the web design fields after years of experience in graphic design
- The Art Institute of Fort Lauderdale
  1997 - 2000
  Bachelor's degree Graphic Design
- Parsons School of Design - The New School
  2019 - 2020
  Human Centered Healthcare — Certificate Service Design
  Design Thinking for Human-Centered Healthcare, Designing Care Experiences and Interactions, Designing Care Services and Systems.
Experience
- American Color
  Jan 2000 - Feb 2001
  Graphic Designer
  I worked designing a social study book for Scholastics and as well as some production work.
- BBDO Honduras
  Mar 2003 - Aug 2004
  Graphic Designer
  Design and product photography.
- Cimetta Design
  Jan 2008 - Jan 2009
  Web Designer
- Memorial Healthcare System
  Aug 2009 - Jan 2017
  UX Designer part of the team in charge of the Hospital Websites.User interface designContent DesignUsability testing Front-end developmentGraphic Design
  - Web Design Specialist
    Jan 2014 - Jan 2017
  - Digital Designer
    Aug 2009 - Dec 2014
- Memorial Healthcare System
  Dec 2017 - now
  My focus is to understand our customers, anticipate their needs and help design solutions that meet them. Most of my time is spent researching user behavior, reviewing data and designing and exploring solutions. Some of the tools I use are usability testing applications, user panels, field studies, business intelligence like tableau, google analytics, heat maps, and patient/stakeholder interviews as well as design and wireframe tools. My initial concentration has been with our digital properties but my work extends to work across departments and across channels to help improve the customer journey throughout multiple touchpoints. Show less
  - Customer Experience Manager
    Nov 2023 - now
  - Senior Customer Experience Designer
    Dec 2017 - now
Licenses & Certifications
- Six Sigma Certified Lean Yellow Belt
  Memorial Healthcare System
  Jan 2022
- Certificate in User Experience
  Nielsen Norman Group
  Sept 2020
  View certificate