Prince Aaron

Prince Aaron

Information Technology Analyst

Followers of Prince Aaron103 followers
location of Prince AaronAccra, Greater Accra Region, Ghana

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  • Timeline

  • About me

    IT Support Specialist || Software Developer

  • Education

    • Ghana Technology University College

      2009 - 2012
      Bachelor of Science - BS Information Technology
    • Ghana Technology University College

      2008 - 2010
      Certificate in Information Technology Information Technology
    • Pope John Senior Secondary School and Junior Seminary

      2004 - 2007
    • Centre for Development of Advanced Computing

      2013 - 2014
      PGDip Wireless and Mobile Computing
  • Experience

    • SSNIT

      Jul 2010 - Sept 2010
      Information Technology Analyst
    • Barclays

      Aug 2011 - Oct 2011
      Telesales Specialist

      ★ Managed the team in the absence of the manager★ Assisted in fixing customer problems properly to increase customerloyalty Organized documentation that tracked work progress★ Ensured client complaints were dealt with promptly andeffectively Sold loans and other products to customers on faceto face bases

    • Volta River Authority

      Aug 2012 - Sept 2013
      Client Service Support

      ★Undertaking hardware maintenance of computers.★Re-install, repair and maintain the operatingsystem. Install and troubleshoot printers.★Setup new system users to the network.★Network two or more computers over LAN’s orWAN’S and Termination of Network Cable★Taught users how to log in to their cooperate mails and how to access their payslip through the Oracle HRMS★Office application tutorials

    • Self-employed

      Jan 2014 - Oct 2016
      Freelance

      ★Teaching Android Programing★Teaching basic Java Programing★Developing Desktop Application and Websites ★Providing consultation service for client★Giving IT support to clients★Office application tutorials

    • EProcess International S.A (Ecobank Group Technology)

      Oct 2016 - now
      • Enterprise Infrastructure Systems monitoring and Incidents/Event Analyst - Assistant Manager

        Jul 2020 - now
      • Enterprise Infrastructure Systems monitoring and Incident/Event Analyst - Senior Officer

        Oct 2016 - Jul 2020
  • Licenses & Certifications

    • Core APM 4.4

      AppDynamics
      Jul 2018
    • Agile Foundation

      Certified Ghana
      Oct 2018
    • ITIL

      PeopleCert
      May 2017
    • EUM201 Browser RUM & Synthetic Monitoring

      AppDynamics
      Jul 2018
    • EUM202 Mobile RUM

      AppDynamics
      Jul 2018