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Azmi Jamal Hussain

Azmi Jamal Hussain

IT Technical Helpdesk

Followers of Azmi Jamal Hussain232 followers
location of Azmi Jamal HussainPetaling Jaya, Selangor, Malaysia

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  • Timeline

  • About me

    Service Delivery Manager - IT Coordinator | Project Management | Partner Management at Hemmersbach Malaysia Sdn Bhd

  • Education

    • Industrial Training Institute Ledang

      2011 - 2013
      Diploma In Computer Technology (Networking) Level 4 System, Networking, and LAN/WAN Management/Manager 3.36

    • Industrial Training Institute Kuala Langat

      2008 - 2010
      Certificate In Computer Technology (Networking) Level 2 & 3 System, Networking, and LAN/WAN Management/Manager CGPA 3.09

  • Experience

    • REDtone

      Jan 2010 - Jan 2011
      IT Technical Helpdesk

      • Serving as the first point of contact for customers seeking technical assistance over the phone or email• Responding in a timely manner to helpdesk ticket, service issues and requests.• Monitoring and maintaining network connectivity from monitoring tools for corporate customers• Performing remote troubleshooting through diagnostic techniques and pertinent questions.• Determining the best solution based on the issue and details provided by customers.• Provide accurate information on IT products or services• Record events and problems and their resolution in logs• Follow-up with customers to ensure issues are resolved• Talking to clients through basic problem-solving processes.• Provide quick resolution and excellent customer service Tunjukkan kurang

    • Computacenter

      Jan 2014 - Jan 2015
      Service Desk Analyst

      • Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.• Responding to IT support requests from New Zealand, Australia and Singapore over the phone or email.• Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support• Updates general knowledge of current corporate, division, and facility-specific products, as well as improving the ability to resolve requests on first contact• Using helpdesk software to log calls with descriptions of issues, product categorization and solutions• Ensures to log and tracks incidents and requests from identification through resolution stages• Arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email.• Establishes and develops relationships with other IT&S teams through frequent constructive communication• Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete• Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users Tunjukkan kurang

    • Hemmersbach

      Jan 2015 - now
      Senior Team Lead - IT Coordinator & Project Management

      1) PROJECT MANAGEMENT• Communicating with team members, including relaying briefs, connecting daily tasks to larger goals, and providing context and support• Creating a vision around the project to provide team members with a sense of purpose and motivation• Liaise with management and clients to identify and define project requirements, scopes, roles, responsibilities and objectives, that align with organizational goals• Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.• Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction• Determine the appropriate time to make advancement on projects and move on to further stages. Also, acknowledge when certain strategies aren’t effective and implement change of plans• Maintain direct and open interaction with line managers to make sure all resources needed for the project are available and also consider the negotiation of amendments to project plans to achieve best offers2) PARTNER MANAGEMENT• Working with the executive committee to set organizational strategies and goals.• Communicating and collaborating with partner, including executives and employees.• Managing, monitoring, reviewing and overseeing all activities, performance, and documentation.• Identifying improvement gaps and implementing corrective measures.3) IT COORDINATOR• Delegate duties and tasks within the IT department.• Perform regular IT audit to discover areas of weaknesses and fortify them.• Supervise repair and maintenance of all IT gadgets.• Provides leadership, support, and guidance to facility management. Tunjukkan kurang

  • Licenses & Certifications

    • Diploma In Computer Technology (Networking) Level 4

      Industrial Training Institute Ledang
      Jan 2013

    • Certificate Of Appreciation Winner Slogan Design

      Industrial Training Institute Ledang
      Jan 2012

    • Certificate Of Participation Persekitaran Berkualiti 5S

      Industrial Training Institute Ledang
      Jan 2012

    • Certificate In Computer Technology (Networking) Level 2 & 3

      Industrial Training Institute Kuala Langat
      Jan 2010

    • Skills Certificate In Network Engineer Level 3

      Industrial Training Institute Kuala Langat
      Jan 2010

    • Certificate Of Achievement Committee Member Discipline

      Industrial Training Institute Kuala Langat
      Jan 2009

    • Certificate Of Appreciation Semester 2

      Industrial Training Institute Kuala Langat
      Jan 2009

    • Skills Certificate In Network Engineer Level 2

      Industrial Training Institute Kuala Langat
      Jan 2009

    • Certificate Of Appreciation Semester 1

      Industrial Training Institute Kuala Langat
      Jan 2008

    • Represents Merdeka Marching National Service Training Program

      National Service Training Program
      Jan 2007

    • Certificate Of Appreciation Blood Donation

      Secondary School Puchong Jaya
      Jan 2006

    • Certificate Of Appreciation Committee Member Pembimbing Rakan Sebaya

      Secondary School Puchong Jaya (A)
      Jan 2006

    • Certificate Of Appreciation School Prefects

      Secondary School Puchong Jaya (A)
      Jan 2006

    • Certificate Of Appreciation Workshop PMR & SPM (2006)

      Secondary School Puchong Jaya (A)
      Jan 2006

    • Certificate Of Islamic PAFA (SPM)

      Secondary School Puchong Jaya (A)
      Jan 2006

    • Certificate Of Oral Test Bahasa Malaysia (SPM)

      Secondary School Puchong Jaya (A)
      Jan 2006

    • Certificate Of Oral Test English (SPM)

      Secondary School Bandar Puchong Jaya (A)
      Jan 2006

    • Certificate Of Participate Course Leadership & Organizational Management

      Secondary School Bandar Puchong Jaya (A)
      Jan 2006

    • Certificate Of Science (SPM)

      Secondary School Puchong Jaya (A)
      Jan 2006

    • Certificate Of Secondary Education Malaysia (SPM)

      Secondary School Bandar Puchong Jaya (A)
      Jan 2006

    • Certificate Of Visual Art design (SPM)

      Secondary School Bandar Puchong Jaya (A)
      Jan 2006

    • Certificate Of Appreciation Captain Sport Club

      Secondary School Puchong Jaya (A)
      Jan 2005

    • Certificate Of Appreciation School Prefects

      Secondary School Puchong Jaya (A)
      Jan 2005

    • Certificate Of Participate Quiz Competition Agama MTQ Firqah District Petaling

      Secondary School Puchong Jaya (A)
      Jan 2005

    • Watikah Pelantikan Pengawas Sekolah

      Sekolah Menengah Kebangsaan Puchong Jaya (A)
      Jan 2005

    • Certificate Of Appreciation Committee Member School Prefects

      Secondary School Puchong Jaya (A)
      Jan 2004

    • Certificate Of Appreciation Committee Member School Prefects

      Secondary School Puchong Jaya (A)
      Jan 2004

    • Certificate Of Appreciation Vice Chairman Crime Prevention Club

      Secondary School Puchong Jaya (A)
      Jan 2004

    • Certificate Of Participate Course Leadership & Organizational Management

      Secondary School Puchong Jaya (A)
      Jan 2004

    • Certificate Of Participate Quiz Competition Agama MTQ Firqah District Petaling

      Secondary School Puchong Jaya (A)
      Jan 2004

    • Captain Sport Club

      Secondary School Puchong Jaya (A)
      Jan 2003

    • Committee Member Pembimbing Rakan Sebaya

      Secondary School Puchong Jaya (A)
      Jan 2003

    • Islamic Chairman Association

      Secondary School Puchong Jaya (A)
      Jan 2003

    • School Representatives Of Agama MTQ Firqah District Petaling (2003)

      Secondary School Puchong Jaya (A)
      Jan 2003

    • Vice Chairman Crime Prevention Club

      Secondary School Puchong Jaya (A)
      Jan 2003

    • Certificate Of Primary Education Malaysia (UPSR)

      Primary School Bukit Bintang
      Jan 2001

    • Certificate Appreciation Blood Donation

      Primary School Bukit Bintang
      Jan 2000

    • Certificate Of Excellence

      Primary School Bukit Bintang
      Jan 1999

    • Certificate Of Completion Communication Skills Classroom Training

      Hemmersbach
      Jan 2019

    • Certificate Of Proficiency First Aid

      Academy of Safety and Emergency Care
      Jan 2019

    • Certificate Of Appreciation Program Latihan Khidmat Negara

      Kementerian Pelajaran Malaysia
      Jan 2007

    • Quarterly Employee Award Q1 2021

      Hemmersbach
      Jan 2021

    • Certificate Soft Skill Part 3

      Hemmersbach
      Jan 2021

    • Certificate Soft Skill Part 1

      Hemmersbach
      Jan 2019

    • Certificate Soft Skill Part 2

      Hemmersbach
      Jan 2020

    • Certificate Of Appreciation On Job Training

      Ministry of Federal Territories
      Jan 2012

    • Certificate Of Completion Mobile FSA

      Hemmersbach
      Jan 2019

    • Quarterly Employee Award Q3 2017

      Hemmersbach
      Jan 2017

    • Certificate Field Service Fundamentals

      Hemmersbach
      Jan 2019

    • Certificate Of Completion Leadership Essentials

      Hemmersbach
      Jan 2019

    • Certificate Of Appreciation On Job Training

      Ministry of Federal Territories
      Jan 2010

    • Certificate Of Completion Great Leadership

      Hemmersbach
      Jan 2018

    • Certificate DaaS Readiness

      Hemmersbach
      Jan 2019

  • Honors & Awards

    • Awarded to Azmi Jamal Hussain
      Quarterly Employee Award Q1 2021 Hemmersbach Malaysia Sdn Bhd Mei 2021 Instrumental in completion of the AICCPA project and continuing with the CSR project to rebuild the disposed laptop from the project for donation to schools
    • Awarded to Azmi Jamal Hussain
      Quarterly Employee Award Q3 2017 Hemmersbach Malaysia Sdn Bhd Nov 2017 Azmi Jamal Hussain, from our Shell EUWS team in Malaysia. For 2017 month to date, Azmi has been proactively submitting improvement log to improve the service delivery. Two of his recommendation have been adopted. His productivity is high, he takes his roles seriously and is highly motivated.