Rob Benton

Experience

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  Rob and Tiffany's Lemonade.

  May 1999 - Sept 2008

  Co-Owner/Operator

  • Procured and Maintained state licenses for operation• Organized logistics for supply of essential materials• Responsible for searching and obtaining new locations for business

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  Army National Guard

  Oct 2009 - Oct 2015

  92A Automated Logistical Specialist, SGT

  • Graduated as a Distinguished Honor Graduate from Fort Lee, Virginia 92A MOS (Military Occupation Specialty) school • Deployed during Operation New Dawn leading a team for convoy security operations• Appointed as squad instructor to teach personal development skills to fellow soldiers including the use of Microsoft Office and presentation delivery.• Coordinated with supply and maintenance offices to ensure squad and platoon mission readiness.• Created and maintained a data log of personnel and equipment for accountability and unit readiness.• Conducted warehouse logistics operations allowing for the supply of equipment. Show less

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  Southern New Hampshire University

  Aug 2013 - now

  Leading business process management and automation.• Developing and implementing enterprise business process management strategy• Defining Enterprise process taxonomy model, and creating a collaborative space for the sharing of procedural documentation• Ensuring consistent, efficient and effective operations by creating standards, sharing best practices, and communicating with team members, support functions, and leadership about operations performance.• Lead a team that is driving and participating in projects and process improvement initiatives. Prioritizing initiatives within the process portfolio.• Championing the expansion of process management tools, including the strategy for utilization of: RPA, EAT, BPMN tools. Show less • Lead business process management and automation.• Developed a strategy for understanding and optimizing the organizational capacity, including development of model(s) and mechanism(s) for implementing that strategy.• Collaborated to create a knowledge management strategy and repository including the development of work instructions, standard operating procedures, and process maps.• Ensured consistent, efficient and effective operations by creating standards, sharing best practices, and communicating with team members, support functions, and leadership about operations performance.• Lead and participated in projects and process improvement initiatives.• Developed, maintained and iterated on operating models to align with organization’s strategic initiatives. Show less Oversaw the daily operations of a team of 10-15 Academic Advisors. Responsible for the Advisor's professional development and growth.Responsible for the oversight of enrollment, student outreach, retention, persistence and relationship management of COCE students at SNHU within undergraduate programsLead and drive productivity through their advising team.Utilizing daily reporting from operational metrics page, Five 9, and CRM to manage productivity of team.Coaching individual advisors towards increased effectiveness and maintaining QA oversight of advisors within the team to ensure the communication of accurate information and guidance to students, as well as the utilization of advisor best practices. Show less • Managed and supervised 250+ Military/Military affiliated students through academic career• Provided support and training of resources through third party vendors to students• Identified and provided support for Military affiliated students that have unique needs• Advised students on degree plans, courses, as well as establish educational goals by conducting action plans for each student• Aided and advised students in the use of their Military Benefits, operate GoArmyEd system for the military advising team, allowing for the use of Military Benefits by Soldiers Show less

  • Director of Business Process - Operational Excellence

    Jan 2022 - now

  • Adjunct Instructor

    Aug 2020 - now

  • Business Process Manager

    Feb 2019 - Jan 2022

  • Risk Assessment Team Member

    Jul 2018 - Sept 2021

  • Military / Military Affiliated Academic Advising Team Leader

    Jul 2015 - Feb 2019

  • Military Academic Advisor III

    Aug 2013 - Jul 2015