Gregg Rosenthal

Experience

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  Inflow

  Jan 1999 - Jan 2000

  Project Manager - Data Center Deployment Operations

  •Project managed resource & hardware deployment schedules for new Data Center construction•Responsible for inventory management of all hardware and software required to support Data Center/Hosting operations•Coordination between all necessary parties for Data Center readiness (Real Estate, Network, Construction) to ensure project schedule success.•Developed various status reporting mechanisms for key project & resource metrics•Developed new processes for maintaining and managing budget and project schedules Show less

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  Raindance Communications

  Jan 2001 - Jan 2003

  Business Analyst / Process Assurance Analyst

  •Developed and maintained process library for Operations & Technical Support•Responsible for developing and maintaining various key call center & trouble ticketing metrics for Operations Senior Leadership Team•Worked with Product Development to draft and maintain necessary technical support processes for support staff•Liaison between Network Operations and Technical support staff to ensure appropriate network configurations required to support Raindance Product Suite•Lead ONYX Customer Center re-design to improve reporting accuracy, and enable accurate issue reporting Show less

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  Covad Communications

  Jan 2003 - Jan 2005

  Process Analyst II

  •Developed and maintained process library for Operations & Technical Support•Worked with Product Operations to develop and implement new support processes for field technicians•Developed and maintained process library documentation templates and standards•Liaison between Technical Support and Field Operations Managers for process support and maintenance•Developed key metrics and reporting analytics in support of, and, to justify, new process implementation

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  The TriZetto Group

  Jan 2005 - Jan 2009

  Senior Technical Analyst

  •Performed daily updates to BRC (Business Rules Configuration) customer product configuration schemas via front end Facets & DBMS loads•Developed pro-active testing process to minimize customer impact on BRC deliverables and assist customers with validation •Facilitated process identification workshops and group sessions•Streamlined test process via automation development, with virtually no expense•Developed internal resource estimating tool for all new BRC contracts utilizing key business metrics•Developed, organized, and presented workshop findings to stakeholders at Senior & Executive levels of management•Weekly mentoring with Executive staff member to enhance current market knowledge & business acumen•Performed complex data analysis for testing validation•Developed custom reports for test validation Show less

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  The TriZetto Group

  Oct 2009 - Nov 2010

  Sr Business Systems Analyst

  •Worked with solution leadership and customers in the development of requirements and specifications for new software products and services for the Health Care Payer Market•Converted business requirements into specific functional requirements and specifications• Participate in functional design sessions and collaborate with developers in design and agile development • Assisted in the development of business cases and other financial models, as well as assist with market research• Assisted in the design of functional UI prototypes• Participated in internal testing of end-to-end solutions• Assisted with the development and execution of end-to-end use case test scenarios• Researched and analyzed business needs for enhancements and new solutions• Assisted the documentation team with the development of technical and product overview documentation • Work with and support early release customers• Documented marketing requirements and business process flows in support of Trizetto's Facets product Show less

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  Blue Cross NC

  Nov 2010 - now

  Business Analyst working in the HIPAA Program/Compliance Office on the ICD-10 initative.• Developed specific complex solutions through scoping documents, risk assessments, and corresponding financial requirements to balance ROI. • Facilitated the elicitation of business requirements as needed to ensure that requirements are documented and that applicable business processes are reviewed, analyzed, and developed.• Developed and maintained highly specialized resource plans and project schedules• Developed and maintained Senior Leadership Team level resource and project schedule advanced reports.• Conducted business analysis to validate designs and prioritize requirements through utilization of observation techniques and process analysis tools. • Created and documented the design of business solutions to meet the needs of the business and ensured end-to-end traceability through appropriate artifacts. • Served as a trusted expert advisor or a Subject Matter Expert for analysis and process design services plans. • Advocated for and follow appropriate enterprise-wide standards for analysis, process documentation, and reviews. • Maintained knowledge of industry-aligned practices for requirements definition and management • Interpreted and translated impacts, risks, and gaps across technical and non-technical audiences, using audience appropriate artifacts, to ensure a holistic understanding of business and user requirements. • Communicated effectively with individuals and groups of all levels, from individual contributors to executive leadership Show less

  • Senior Technical Project/Program Manager

    Jun 2017 - now

  • Vendor Performance Manager

    Jan 2015 - now

  • Sr ITIL Incident/Problem Manager

    Jan 2014 - Dec 2014

  • Enterprise Business Analyst

    Nov 2010 - Jan 2014