Melody Hicks (she/hers/her)

Experience

• 

  The Hospital for Sick Children

  Sept 1987 - Jun 2017

  As the Director, Ambulatory Programs for the Hospital for Sick Children I was responsible for redesigning the ambulatory experience by providing strategic leadership in managing and implementing change initiatives with the goal to advance operational performance and service excellence to patients, families and providers. As a results oriented leader, I am known for my entrepreneurial spirit, creativity and strategic planning skills. I am a values driven professional with high standards and a discerning approach. I am an authentic leader who builds loyalty through my in the know approach and consistency. Show less As Interim Director I provided leadership in managing and implementing change initiatives with a focus on access to care and service excellence. Accountable for leading and managing patient care delivery, operational planning, human resource management and development, financial and quality management to the following ambulatory clinics: Ophthalmology and Vision Sciences, Department of Dentistry, Department of Otolaryngology and Head & Neck Services, General Surgery, Urology, Orthopedic and Plastic Surgery clinics. Show less As Interim Director I assumed a proactive leadership role contributing to the management of the department with a strategic focus on team building and a healthy workplace culture shift. Developed and enhanced key relationships and partnerships with the multidisciplinary team to create an environment that promotes excellence in the delivery of patient care, education and research. Applied skilled leadership in strategic and operational planning, human resources development, financial management, and facilitated the creation of the department’s vision and goals. Show less In this role, I managed daily unit operations through the coordination and facilitation of clinical activities and resources. I also acted as a communication liaison between members of the interdisciplinary team and staff external to the unit, while functioning as a role model and coach to assist staff with professional development and achievement of program goals. In this role, I contributed to the monitoring and development of the operating plan, provided leadership within the unit for quality and risk management activities, hiring of staff, managed flexible scheduling and led active membership on project work/committees. Show less For over 10 years as a staff nurse in the Neonatology program, I acted in the roles as preceptor, clinical resource and charge nurse. In the charge role, I was responsible for coordinating the daily clinical activities of the program, nursing mentorship, coaching and integrating the philosophies of the program into nursing practice. I was responsible for role modeling professionalism promoting a supportive and collaborative culture. Critical decision-making, conflict resolution and strong communication skills were requirements necessary to be successful within this role. Show less

  • Director, Ambulatory Programs

    Jun 2011 - Jun 2017

  • Interim Director, Surgical Outpatient Services

    Apr 2010 - Jun 2011

  • Interim Director

    Aug 2009 - Apr 2010

  • Clinical Leader

    Sept 2002 - Aug 2009

  • Nurse Educator

    Sept 2000 - Sept 2002

  • Registered Nurse

    Sept 1987 - Sept 2000
• 

  Holland Bloorview Kids Rehabilitation Hospital

  Sept 2017 - now

  Advancing the implementation and sustainability of the Nursing priorities and development of a Strengths-Based organizational toolkit.

  • Project Manager, Caring Safely

    Feb 2020 - now

  • Project Manager, Caring Safely

    Feb 2020 - now

  • Nursing Vision Strategy Lead

    Sept 2017 - Sept 2020