Alysha Berube

Experience

• 

  AllianceRx Walgreens Pharmacy

  Feb 2008 - Nov 2022

  Strategic alignment of workflow for National network of AllianceRX Walgreens Prime Speciality Pharmacies Manage a group of 16 pharmacy technicians in a fast paced call center environment. Ensure that the team maintains a high level of customer service, accuracy and productivity in order to meet and exceed contractual and legal requirements from insurance partners, drug manufacturers, Board of Pharmacy and other state governments. Assisted the Call Center Group Supervisor in managing their team. Studied, summarized, created training material and facilitated training for new standardized operating procedures for all departments and disciplines. Resolved escalated patient issues, collected data and created reports for auditing purposes. Maintained exceptional quality and productivity in a fast paced call center environment while providing excellent care and customer service to patients, doctor's offices, drug manufacturers and insurance companies. Resolved complicated problems and ensured that patients received the correct medication order to the correct locations without a delay in treatment. Worked with supervisors and store managers with very different management styles. Assisted in setting up and stocking shelves, organized crews of employees from other stores to help with a brand new store opening. Trained and supervised all new employees including management. Completed mandatory paperwork on a regular basis. Received pharmacy license and often helped in the pharmacy. Interviewed new applicants and dealt with turnover and disciplinary actions.

  • Process Governance and Effectiveness Manager

    Mar 2022 - Nov 2022

  • Process Governance and Effectiveness Manager

    Mar 2022 - Jun 2022

  • Collaboration and Engagement Manager

    May 2020 - May 2022

  • Workflow Manager

    Jul 2018 - May 2020

  • Patient Services Manager

    Oct 2014 - Jul 2018

  • Call Center Group Supervisor

    Dec 2011 - Oct 2014

  • Senior Pharmacy Technician

    Oct 2010 - Dec 2011

  • Patient Care Coordinator

    Jun 2010 - Oct 2010

  • Assistant Manager (MGT)

    Feb 2008 - Jun 2010
• 

  Highmark Inc.

  Nov 2022 - now

  Program Manager