Nancy Dauley

Experience

• 

  Devereux Advanced Behavioral Health

  Sept 2004 - Jun 2010

  • Reported child abuse in accordance with legal standards of mandatory reporters.• Managed caseload of 20 patients to provide comprehensive person-centered care.• Identified care needs of individual patients and coordinated responses based on treatment team advice.• Monitored patient progress and reviewed and revised treatment plans to meet emerging patient needs.• Promoted community integration by providing extensive physical, emotional and social support.• Documented data and completed accurate updates to case records.• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.• Participated in team-building activities to enhance working relationships. Show less • Generated and submitted invoices based upon established accounts receivable schedules and terms.• Performed targeted collections on past due accounts aged over 90 days.• Applied more than 50 payments per week.• Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.• Streamlined bookkeeping procedures to increase efficiency and productivity.• Trained employees on best practices and accurate financial forecasting. Show less

  • Case Manager

    Apr 2007 - Jun 2010

  • Sr. AP Bookkeeper/AR Bookkeeper/ Billing Specialist

    Sept 2004 - Apr 2007
• 

  Berkshire Farm Center

  Sept 2010 - Jan 2012

  Family Specialist

  • Visited home environments to help clients and families to develop comprehensive life and child safety skills.• Reported child abuse in accordance with legal standards of mandatory reporters.• Promoted community integration by providing extensive physical, emotional and social support.• Organized activities for birth parents and in-home supports.• Completed home welfare checks to align with state and program guidelines.• Documented data and completed accurate updates to case records.• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.• Managed caseloads of about 10-15 families.• Participated in team-building activities to enhance working relationships.• Worked flexible hours; night, weekend, and holiday shifts. Show less

• 

  Mental Health Association in Ulster County, Inc.

  Jan 2012 - Mar 2012

  Intensive Case Manager

  • Reported child abuse in accordance with legal standards of mandatory reporters.• Visited home environments to help clients and families develop comprehensive life and child safety skills.• Developed treatments and casework programs for average of 10 patients per month.• Organized activities for families and referred for support services.• Collaborated with community program leaders and advocates to make resources accessible to those in need.• Documented data and completed accurate updates to case records.• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Show less

• 

  Astor Services

  Jul 2012 - May 2023

  • Enforce compliance with state and federal regulations and agency policies.• Work with all auditing bodies including Joint Commission to discover areas of need and promptly implemented improvements.• Implement best practice policies for patient and staff safety.• Develop and maintained records of policies, procedures and best practices to support continuous improvement for Behavioral Healthcare.• Perform scheduled and unannounced investigations of workplaces to check for HIPAA infractions.• Review HIPAA and other confidentiality laws and update investigation strategies to reflect current information.• Partner with providers to improve quality of care and services within all agency programs.• Monitor quality of restraint documentation and reported findings to leadership for improvements.• Recognize areas needing improvement within incident management system and implemented enhanced incident response policies to enhance safety.• Reported child abuse in accordance with legal standards of mandatory reporters.• Effectively supervise staff of 3 personnel by implementing company policies, protocols, work rules and disciplinary action. Show less • Enforce compliance with state and federal regulations and agency policies.• Work with all auditing bodies including Joint Commission to discover areas of need and promptly implemented improvements.• Implement best practice policies for patient and staff safety.• Develop and maintained records of policies, procedures and best practices to support continuous improvement for Behavioral Healthcare.• Perform scheduled and unannounced investigations of workplaces to check for HIPAA infractions.• Review HIPAA and other confidentiality laws and update investigation strategies to reflect current information.• Partner with providers to improve quality of care and services within all agency programs.• Monitor quality of restraint documentation and reported findings to leadership for improvements.• Recognize areas needing improvement within incident management system and implemented enhanced incident response policies to enhance safety.• Reported child abuse in accordance with legal standards of mandatory reporters.• Effectively supervise staff of 3 personnel by implementing company policies, protocols, work rules and disciplinary action. Show less • Enforced compliance with state and federal regulations and agency policies.• Worked with all auditing bodies including Joint Commission to discover areas of need and promptly implemented improvements.• Implemented best practice policies for patient and staff safety.• Developed and maintained records of policies, procedures and best practices to support continuous improvement for Behavioral Healthcare.• Reviewed HIPAA and other confidentiality laws and update investigation strategies to reflect current information.• Monitored restraint data and reported findings to leadership for improvements.• Monitored incident data and reported findings to leadership for improvements.• Reported child abuse in accordance with legal standards of mandatory reporters. Show less

  • Senior Director of QI, Accreditation/Licensing

    Jul 2021 - May 2023

  • Deputy Director of Quality Improvement

    Aug 2016 - Jul 2021

  • Central Quality Improvement Coordinator

    Jul 2012 - Aug 2016
• 

  Healthy Alliance

  May 2023 - now

  • Quality Specialist

    May 2023 - now

  • Quality Performance Specialist

    May 2023 - Aug 2024