Mark Bednarcik

Experience

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  Client Centric Roles

  Jan 1996 - Jan 2001

  Early career highlights

  Early career experience provided multifaceted opportunity to hone proactive, flexible and adaptable customer service strength. Key lessons learned: • How to acquire and leverage priceless exposure to high level executives and training on the latest technological advancements. (IBM)• How to provide gracious customer service and wit ‘on the fly’ to the delight of guests. (Sheraton)• How to deliver projects distinctive in the style, character, and image most reflective of the specific needs and brand of each client. (Ambius)• Certified Flight Attendant. Providing passenger safety and the utmost in customer service. (Midway Airlines)• Event Videography. How to get it right the first time―there are no “re-takes” of those once in a lifetime moments. (Don Page Video Productions) Show less

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  First Citizens Bank

  Jan 2001 - Jan 2004

  Leasing Operations Systems Specialist and Loan Compliance Specialist

  Developed financial acumen, relationship building, and analytical skills serving as a key member of the Leasing Operations team and as subject matter expert for branch personnel on loan processing and compliance.

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  Bandwidth.com

  Dec 2004 - Apr 2010

  • Helped to form a newly created Customer Advocate team charged with reducing churn by mitigating customer complaints via problem-solving, negotiating, and root cause analysis.• Created, tested, and enacted internal SOP processes for handling client escalations across company-wide departments.• Reported weekly Churn metrics and Voice of Customer data to Operations Management.• Liaised with cross-functional departments on all levels to promptly handle escalations, accomplish customer satisfaction, and provide post-mortem summaries to executive leadership.• Realized $405K combined Monthly Recurring Charges and Revenue (MRC/MRR) for personally managed accounts in 10-month period.• Saved key $12K at risk account and negotiated first agreement to pioneer transition onto new hosted VoIP Platform. Show less • Supported inside, channel, enterprise, and external partner sales teams by compiling negotiated data circuit pricing through cultivated wholesale provider relationships.• Interfaced with internal developers and programmers to innovate and grow APIs for automating select pricing tools.• Provided customer pricing solutions and dedicated sales support to largest strategic partner, yielding top months of $60K in MRC.• Reduced pricing process time for sales team by partnering with IT to develop 20 APIs. • Utilized Salesforce.com to manage opportunities, communicate pricing to sales team, and report sales pipeline to management. Show less

  • Customer Quality Assurance Manager

    May 2009 - Apr 2010

  • Pre-Sales Support Lead/Senior Pricing Analyst

    Dec 2004 - May 2009
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  Siemens Healthineers

  Jul 2010 - Jan 2016

  • Responsible for direct and indirect consultative selling, as well as delivery management of Clinical Education projects and programs to our existing and new account base.• Position included sourcing leads, developing and acting upon call campaigns, and internal and external stakeholder budget reporting via regular engagement.Portfolio included: • Onsite onboarding training• Onsite and offsite customized workshops• Technologist and physician-specific fellowships• Annual Innovations Symposium• Medical Leadership programs• Virtual training coursesMy success was based primarily on three key abilities: • Demonstrate a proactive mentality in partnering with Regional Education Managers to develop, mine, and manage our territory plans.• Cultivate relationships and trust with our field sales teams, and customer decision-makers to recommend relevant educational courses for POS, existing, and urgent need customers.• Comprehend the business and educational needs of each customer, so as to provide timely clinical information on our educational offerings. Show less • Responsible for positioning service contracts to close on related imaging equipment such as MRI, MI-PET & SPECT, CT, Angiography, Ultrasound, Women's Health, and X-Ray, as well as ancillary OEM products, and Clinical Education professional services.• Managed Customers, Project Managers, and Operations workflow interests in Siemens Professional Services imaging equipment relocation division; including contract writing & negotiations, as well as signature obtainment and sales operations process flow. I attribute my success to the following qualities:• Sense of urgency in rapidly qualifying and responding to leads received through various channels.• Ability to uncover customer needs and pain points through Solution selling.• Collaborate efficiently with internal stakeholders (field sales, product managers, marketing, finance, and legal), and present solutions/negotiate contracts to the end-user decision makers.• Manage pipelines specific to renewal, win-back, and POS business.• Strategically hunt for recapture and net new business, in conjunction with internal calling campaigns and an understanding of market shifts and industry trends.Additionally, I promoted our Inside Sales services to internal Area Service Managers via WebEx and onsite presentations during quarterly team meetings. I also presented specific Clinical Education service solutions to key external decision makers during offsite trade shows, as well as partnered with field sales to increase customer touch points during onsite meetings. Show less

  • Clinical Education Services - Customer Care Advisor

    Oct 2012 - Jan 2016

  • Inside Sales Representative I and II

    Jul 2010 - Oct 2012
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  LexisNexis Legal

  Jan 2016 - Dec 2016

  Education Sales Solution Architect

  • Responsible for influencing multiple sales channels on the adoption and selling of our software training portfolio.• Charged with driving the acceptance and delivery of our educational services portfolio through consultative client engagement and sales enablement, with the business goal of increasing POS/revenue recognition and customer NPS.• Managed full life-cycle of sales process: lead qualifying, project scoping & budgeting, SOW writing, contract negotiations & signature, program delivery management, and post training Voice of Customer feedback. • Provided weekly forecasting and pipeline reporting to Director level management.• Partnered with Marketing and Sales Management to review and improve training portfolio and LMS based on client, sales team, and trainer feedback. Show less

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  Citrix

  May 2017 - Aug 2017

  Associate Corporate Sales Representative

  • Qualified leads through outbound calling to set GoToMeeting product demos between clients and senior sales colleagues.• Demonstrated the value of the ShareFile SaaS solution to Accounting vertical customer base through efficient conversations and diligent follow-up.• Utilized comprehensive and continuing sales training methodologies to have SME customer conversations via qualifying questions and real-life factual story-telling, thus uncovering client pain points in their current business workflows.• Collaborated with and mentored colleagues throughout the group to aid in the overall team quota being exceeded. Show less

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  The Special Event Company

  Dec 2017 - Feb 2019

  Business Development Manager

  The Special Event Company is a WBE Certified, award-winning strategic meeting and event planning company with extensive international experience.• Explore mutually beneficial business relationships through long-term customer development and cultivation in the Event and Conference management space.• Prospect, qualify, and consult on turn-key event planning solutions to existing and new clients, based on needs analysis and strategic objectives.• Maintain accountable actions of the full sales life-cycle through data-entry and report production in Salesforce.com to build and manage a pipeline.• Openly collaborate and practice an agile management style with executive leadership on evolving sales and marketing strategies in the Live Communications industry.• Liaise with multiple vendors and partners on event projects from an operational and onsite support standpoint.• Deep-dive account research and preparation for onsite and offsite presentations and introductory meetings with clients at all levels of an organization. Show less

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  Extron Electronics

  Feb 2019 - now

  Education Technology Manager

  Higher Education classroom technology liaison within our NC, SC, and TN regions.