John Martyn

Experience

• 

  Sovereign Bank

  Nov 2011 - Jun 2013

  Lead Teller

  At Sovereign Bank, I managed all branch scheduling and created databases to organize and maintain audit requirements as well as sales activities. I managed the teller line in the Branch Operations Manager’s absence and assisted with branch audits and cash control. I consistently met and exceeded sales and operational goals while reviewing accounts for accuracy and completeness and serviced and maintained ATM’s as well as Negotiable Instruments within the branch.

• 

  Community First Credit Union

  Sept 2013 - Jan 2015

  Senior Teller

  Responsible for managing, coaching, motivating, and the professional development of tellers. Coached tellers on how to recognize member needs to better offer/promote credit union products and services.Built core relationships with clients as well as built and acted on sales opportunities.Worked with Branch Manager to train, hire, and evaluate teller staff and create teller schedule.Resolved member problems.Received and processed deposits, withdrawals, loan payments, cashier checks, credit cards, loan advances, travelers cheques, transfer requests and other file maintenance transactions according to policy and procedure. Knowledgeable of endorsements and identifications required to process financial transactions. Balanced cash drawer, transactions, vault and branch. Show less

• 

  Cady Studios

  Jun 2015 - Nov 2018

  Directly responsible for the overall administration, coordination and evaluation of the Human Resources Department at Cady Studios.- Develops and administers various human resources plans and procedures for all company personnel.- Plans, organizes and controls all activities of the department. Participates in developing department goals, objectives and systems for the company.- Implements and annually updates the compensation program; rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyzes compensation; monitors the performance evaluation program and revises as necessary.- Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow.- Develops and maintains affirmative action program; files EEO-1 annually; maintains other records, reports and logs to conform to EEO regulations.- Manages recruitment effort for all exempt, nonexempt and temporary workers; writes and places advertisements; works with supervisors to screen and interview candidates; conducts reference checking; conducts exit interviews.- Establishes and maintains department records and reports. Participates in administrative staff meetings and attends other meetings, such as seminars. Maintains organizational charts and employee directory.- Evaluates reports, decisions and results of department initiatives in relation to established goals.- Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.- Ensures compliance with all federal, state and local employment laws. Show less - Recruit, hire and train studio and event employees (photographers, CER’s, image processors) in accordance with territory monthly plan photographer certification standards.- Complete payroll allocations for all employees.- Inventory studio equipment and implement loss prevention plans. This includes but isnot limited managing equipment repairs and ordering new equipment.- Maintain 24 hour on call availability for management, school support, studio teammembers and account managers to answer any questions, approve event changes, andtroubleshoot unexpected issues that may arise.- Create photographer and image processing schedules while approving all time offrequests, shift switches and availability changes.- Shift management rotation to ensure all equipment has been prepared and team leadfor each shoot is equipped and prepped for success.-Assemble equipment and materials daily for all events per event checklist.- Create, organize and present studio and event data to market vice president.- Complete monthly payroll projections and maintain service level standards for allproduct lines.- Effectively utilize all training guides, plans and materials provided by Cady Studiosphotography department.- Identify and create new efficiencies in everyday studio and event processes to maximizequality of work for all employees and minimize costs.- Address and apply corrective action when required to maintain the highest levels ofprofessionalism and respect among employees.- Provide feedback to employees using approved review process.- Attend photography events daily- Instill company core values and promote Cady Culture Show less

  • Manager of Human Resources

    Nov 2017 - Nov 2018

  • Photo Operations Manager

    Jun 2015 - Nov 2017
• 

  Security First Insurance

  Mar 2019 - now

  Business Analyst within the Business Systems area focusing on implementation of rating and billing systems.- End-to-end ownership of rating and billing system enhancements, regression testing, oversight of change control process- Subject matter expert for implementation of rate filings, including the validation of rating tables and algorithms.- Works directly with internal business units, software development teams, and external partners during production support and enhancement activities.- Requirement gathering, BRD creation and approvals, solution design, implementation, test execution, issue triage and knowledge transfer activities- Develops business requirements using industry standards and techniques including but not limited to user interviews, focus groups, user stories, risk analysis, root cause analysis.- Performs production support activities for system issues, including but not limited to, triaging, troubleshooting, analyzing data, root cause analysis and problem scope. - Develops and maintains data mapping and rules supporting API and/or batch integrations. Show less Worked with Business Analyst staff to identify application system problems prior to enhancements or fixes moving to the production system as well as verifying expected behavior once moved to production. - Worked directly with our software development partners reporting test results as it pertained to the functionality and usability of applications to be delivered during release cycles- Executed User Acceptance Test Cases and Test Plans provided by business analyst. - Accessed test environment provided by the software development vendor during release cycles and perform user acceptance testing for all tickets that are scheduled- Tracked defects or bugs within testing plans- Verified that use cases accurately portray specific business needs Show less

  • Business Systems Manager

    Jun 2023 - now

  • Business Analyst II

    Jan 2021 - Jun 2023

  • Technical Support Analyst

    Mar 2019 - Dec 2020