Ceasar Medrano

Experience

• 

  United States Marine Corps

  Jan 1989 - Jan 1995

  Helicopter Mechanic

  • Conducted quality Maintenance on aircraft in extremely hazardous environments during poor conditions with very little to no supervision.• Managed the squadrons' hazardous material and hazardous waste program and served as the squadrons' representative for environmental issues.• Directly supervised and trained over 20 personnel on military standards and maintenance procedures.• Preform daily and turn around inspections on 50+ aircraft in order to maintain aircraft airworthiness.• Operated various tools and ground support equipment while preforming quality maintenance in accordance with publications in high stress, and time critical environments.• CDI Show less

• 

  GE Aviation

  Jan 1996 - Nov 2001

  Airframe and Powerplant Mechanic

  • T700/CT7, CFM 56 Engines, An Aircraft and Powerplant (A&P) mechanic maintains the airframe and engines of aircrafts to meet FAA standards. This job involves tasks such as performing routine checks and repairs, keeping records of inventory, and identifying faults with components of the aircraft.

• 

  Siemens

  Jan 2002 - Apr 2010

  Sr.Materials Logistics Manager

  • Materials and Logistics (M&L) execution supporting Airport platforms.• Lead global M&L strategic plan/roadmap, guiding prioritization, measures, subject matter expertise across all regional Supply chain teams• Lean work across the value stream, using dashboards and Problem Solving to drive continuous improvement; enhance Lean capability throughout team• Collaborate with Supply Chain teams, Category Management and Operations to lower total cost and deliver enhanced value for materials, logistics, and business activities across operations• Lead safety culture within the team; Safety Behavior observation approach to identify and mitigate trends to prevent incidents• Travel to drive best practices and build capability of teams across all operations Show less

• 

  Hitachi High-Tech America, Inc.

  Jan 2011 - Jul 2015

  RMA Coord

  • Process product returns and Conduct product failure analysis • Ensure a high level of customer service is delivered to all customers, in accordance with the Customer Support RMA Department objectives.• Handle the day-to-day RMA Receiving activities• Create and Coordinate Replacement Kits for Warranty Claims• Meet and exceed internal and external Service Level Agreements• Maintain daily productivity / workflow reports• Assist Customer Service with RMA Authorization processing as needed• Work closely with internal departments such as Operations, Accounting, Customer Service / Technical Support, and Logistics.• Maintain, review and update process documentation on a regular basis; Creating new documents as required• Review current processes on a regular basis and implement new processes as required Show less

• 

  Fastpak Exports

  Aug 2015 - Dec 2015

  Market Manager

  • Responsible for establishing and developing a business plan for export, which will establishand create sustainable growth.• Analyze and monitor the current global markets and prepare a business plan toidentify and develop new sales opportunities for the export of domestic products• Develop and drive export sales activity by considering the sales offer and evaluating potential in international markets • Ensure adherence to country specific importation legislation• Develop strong relationships within supply chain to explore existing supplier and distributor base and possible commercial sales relationships• Implement sales and distribution plans to meet customer requirements• Work with the Supply Chain and Operations team to deliver the most effective distribution channel from supplier to customer• Lead a team, with potential to increase resource as the export business grows• Effectively manage a sales and marketing budget to achieve targeted sales Show less

• 

  Airbus Helicopters, Inc.

  Jan 2016 - now

  Customer Support Manager Gulf Region EIS H160

  • Maintain a customer interaction to ensure customer satisfaction. • Customer visits on a quarterly basis to assist in customer satisfaction being a key point.• Create action plans from customer visits to formulate action plans and report resolutions and progress to customers.• Organize performance reviews with Customer based on needs.• Work cross-departmentally to resolve the Customer's issues, ensuring that each department keeps their commitments.• Work in close collaboration with the Sales Manager, particularly to inform each other on Customer contacts and concerns, especially before a Customer visit• Analyze current process flows and propose enhancements to the customer experience• Prepare necessary reports presenting key data for the end customer• Prepare internal reports and contribute to briefs for upper management. Show less