Marcos De La Rosa

Experience

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  Geek Squad

  Sept 2009 - Jun 2019

  SUMMARYI had an incredible journey during my time at Geek Squad (automotive), as I was only limited by my own skill set while my technical and leadership abilities developed during my time here. I worked in multiple states and cities with this company, which provided a wide scope of work and high level of diverse technical, professional and personal experience. I would rate this experience akin to being an entrepreneur/shop owner-operator. TECHNICAL• Applying principles of electronic systems• Installing/integrating aftermarket electronic and mechanical products into many vehicle platforms• Designing electrical systems for audio, security, lighting and auxiliary power distribution• Disassemble and reassemble vehicle components - interior and exterior• Fabricating and modifying installation parts• Verify schematic operations• Troubleshooting complex electro-mechanical systems• Real-time problem solving• Daily use of electronic test equipment – DMM’s, Oscilloscopes, RTA’s• Using technical resources and staying in contact with product manufacturers• Work with various digital integration devices• Updating firmware on electronics for vehicle compatibilityMANAGER• Lead teammates by developing training curriculum, generating procedures and providing support• Perform quality inspections on co-workers installations• Managing Schedules and appointments• Working directly with small teams• Developing solutions with upper Management• Daily use of computers and multiple programs• Ordering and maintaining shop supplies and tools• Interfacing directly with customers and maintaining relations• Working with local vehicle dealerships, Manufactures and Vendors• Project manager when working with other specialty shops Show less SUMMARYI was selected to help pilot the district trainer program due to the varying skill levels among the install shops across the district. I was selected because I had the highest performing shop in the district as well as being one of the few people in WA state to hold the internationally recognized Master Certification for this industry. I conducted the trainer role while maintaining my shop performance with my team that I lead. KEY RESPONSIBILITIES• Develop training guides, schedules, and material for hands on experience• Train new technicians for technical and shop operations• Provide phone, online and in-person support after training• Travel to shops in the district to assist and solve issues• Conducted Monthly calls with install bay technicians• Work with store management to develop solutions for escalating issues with customer vehiclesIMPACT• Training standardization reduced damage claims by 1/3, resulting in approx $80,000 in savings per year• I developed a local (WA State) technician network to serve as peer-to-peer knowledge sharing• The database for corporate tech support became more robust of a service to be used nationwide Show less

  • Vehicle Install Manager - MECP Master Tech

    Aug 2007 - Jun 2019

  • District Autotech Trainer

    Sept 2009 - Aug 2012
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  Benchmark Motoring

  Oct 2015 - May 2016

  Production Technician

  SUMMARYThis role required a high technical skill set to integrate aftermarket products into vehicles of all sorts, including but not limited to high-end exotic cars. The design and integration philosophy at Benchmark Motoring was to match manufacture's aesthetic without compromising safety or structural integrity. KEY RESPONSIBILITIES• Computer Aided Drafting software operator (BobCAD Software)• Computer Aided Manufacturing for in-house production/fabrication• Auxiliary electrical function system design• Audio system design• Maintaining vehicle integrity through manufacturing protocols with each custom design• CNC Plasma (Torchmate) - cutting designs from various metals• CNC Router - cutting designs out of wood, plastic and aluminum • Laser Cutter - Primarily for prototyping and cutting acrylic plastics Show less

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  Laser Techniques Company

  Nov 2017 - Oct 2019

  Lead Electronics Engineering Technician

  SUMMARYIn this role I drove many process improvements and earned major trust with the engineering groups (Electrical, Mechanical, and Optical) and management for any project I was involved in during my time here. As a result, I pioneered a lab manager role to be created and offered to me at the end of my time with the Laser Techniques Company.KEY RESPONSIBILITIES• Read electronic schematics, wiring diagrams and mechanical drawings• Build, test, calibrate, troubleshoot and repair precision optical, mechanical, electronic assemblies and cable harnesses • Support NPI (New Product Introduction) • Implement strong Photonics lab etiquette• Build wiring harnesses and proprietary cabling per IPC standards• Solder connectors, wires and components on PCBAs per IPC standards• Assist with design improvements by documenting redlines • Documentation and update work instructions• Work with engineers to develop prototypes, new manufacturing processes, new assemblies, test equipment and document new processes• Perform system integration of LTC products• Enter product information into database • Assist with final packaging of product• Assist and train new and less experienced technicians Show less

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  Amazon

  Jun 2019 - now

  SUMMARYIn this role, I've built a team from the ground up that supports all AIT (Assembly, Integration, and Test) efforts for all LRUs (Line Replaceable Unit) of the optical inter-satellite link organization, which is a research and development department. In addition, I drove lab development and operations to support each phase of unit developments to progress towards production launch. KEY RESPONSIBILITIES• Lead, grow, and mentor a team of engineering techs performing difficult assembly, integration and testing to produce the highest quality products• Work with cross-functional teams to identify, select and install new equipment into the lab spaces• Make recommendations with justification, pricing, and lead times to build out the facilities and staff to enable their success• Create and drive forward a culture of safety, quality, organization, efficiency, and productivity with expectations of continuous improvement, documented processes, repeatable results• Manage external vendors and suppliers of outsourced projects and parts• Manage the labs’ day-to-day operations and project scheduling• Supervise lab work to ensure timely completion of service requests• Primary point of contact for information, service requests and job status• Anticipate and address problems to help employees resolve them as they occur to maintain project target• Experience with lab management, electronic testing, rework processes, prototyping and assembly• Work with and meet the EHS (Environmental, Health, Safety) standards• Experience procuring and keeping inventory of tools and laboratory consumables• Experience working with and maintaining test and measurement equipment for digital, analog or related technologies• Experience working with lasers and safety training required to operate and maintain laser equipment• Proven flexibility and experience working in a quick changing environment• Proven effective organizational and interpersonal skills Show less SUMMARYThis role was created to begin building an AIT (Assemble, Integrate, and Test) team under the optical inter-satellite link org for developmental purposes. By the end of my first week, I was offered the opportunity to build and lead a team and oversee lab operations. KEY RESPONSIBILITIES • Assemble, Integrate and Test opto-mechanical satellite components • Laser Safety adherence• Conduct product testing in development lab setting• Work closely and collaborate with engineering teams• Prioritize work for self and team Show less SUMMARYThis role required strategic planning, documentation and execution. During this time period, my team reached a major milestone by completing a major backlog of work with a reduced team size. Once project completion was met, I was tasked to reallocate team members to other zones to support organization goals. With an even further reduction of direct reports, I led the launch of a design support lab. The lab supported all engineering teams across different orgs. KEY RESPONSIBILITIES• Resource planning to support various program requests• Regular interactions with various internal business-owners to help understand requirements & business priorities• Drive initiatives to maximize operational efficiency • Mentor, develop, and train other Engineering Technicians• Solve ambiguous problems that do not have documentation or procedures• Define and enforces SLAs within a support area• Drive process and service improvementsIMPACT• Delivered over 900 LRUs within target delivery date to complete statement of work• Successfully launched a Design Support Lab to support all engineering teams for R&D purposes Show less SUMMARYThis role came with major challenges. Inheriting a dysfunctional team and creating a positive team dynamic required strategic outlook planning and tactical day-to-day execution. Other critical goals involved delivering over 1,100 optical modules while having access to facility cleanroom in preparation of moving operational locations to a new facility (again). Once move was complete, my team set up the new lab spaces in new facility to continue production of LRUs. KEY RESPONSIBILITIES • Transition team from prior management and implement mechanisms for communications• Set new team standards and promote positive work culture• Provide 1:1s for developmental feedback and career path selection• Facilitate employee growth inside and outside of current role• Set team goals to align with organizational goalsIMPACT• Inherited team with lowest connection scores in organization and in 60 days implemented course correction that resulted in highest connections scores in organization. Going forward, my team stayed in top 2 spots for connection scores during my entire time as manager. • Planned and delivered over 1,100 units to close out 2020 successfully with team Show less SUMMARYThis was a new role with a new team while standing up a new facility. The experience in this role required the ability to maintain a vision to work with major ambiguity while progressing towards organizational goals. KEY RESPONSIBILITIES • Build, repair and update electro-mechanical assemblies and subcomponents• Work closely with Manufacturing Engineers to generate, validate and improve detailed assembly instructions• Execute electronic test procedures for LRU and system level testing• Collaborate with Test Engineers to validate and update procedures for testing LRUs• Troubleshoot electro-mechanical assemblies using lab test equipment• Interpret engineering drawings, diagrams and schematics• Solder connectors, wires and components on PCBAs using IPC criteria• Work with Electrical Engineers to validate correct operations of electronic assemblies• Cross train with multiple teams• Attend meetings to supply and receive pertinent information to develop actionable items• Train, mentor and motivate teammates• Travel between work sites• Communicate and work with outside vendors to create tooling solutions and setup maintenance scheduling Show less

  • Lab Engineering Manager, Project Kuiper

    Jun 2022 - now

  • Lead Opto-Mech Engineering Tech, Project Kuiper

    Feb 2022 - Jun 2022

  • Support Engineering Manager II, Prime Air

    Apr 2021 - Feb 2022

  • Support Engineering Manager I, Prime Air

    Jun 2020 - Mar 2021

  • Lead Electro-Mech Engineering Tech, Prime Air

    Jun 2019 - May 2020