Dishant Gupta

Experience

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  GCPL Technologies

  Sept 2012 - Apr 2013

  Software Developer

  • Website Designing and Software Development according to client requirements.• Working with Sales and Marketing Department and thereby taking care of the sales with focus on achieving predefined sales target and growth.• Managing activities pertaining to negotiation / finalizing of deals for smooth execution of sales processes.

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  Mohanlal Sahiwal Smriti Industrial Training Institute

  May 2013 - May 2014

  Instructor

  • Mentoring students on their communication and computer skills.• Organizing seminars and training programs for students.• Providing career guidance and counselling to students.

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  Zee Media Corporation Limited

  Apr 2015 - Jun 2015

  Summer Intern

  Marketing InternZee Media Corporation Limited, Noida• Responsible for identifying the advertising prospects for a business news channel in small and medium enterprises and formulating the sales proposition for Zee Business.• Understanding the consumption pattern of viewers of a business news channel.• Identifying the advertising prospect in small and medium enterprises.• Creating an effective sales proposition for the channel.

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  Aditya Birla Retail Limited

  Jun 2016 - Mar 2019

  • In-charge of checkout process of Rs. 1.02 billion annual revenue business unit.• Accountable for results of team of 45 people by maintaining workflows, quality standards and meeting deadlines.• Maintaining customer relationship by query handling, loyalty program management, conducting in-depth interviews with customers to maximize the footfall.• Establishing long term relationship with e-commerce partner as a Key Account Manager for Delhi-NCR by creating joint business plans, setting goals and targets for sales and monitor the performance of partner. Show less

  • Customer Relationship Manager

    Jan 2017 - Mar 2019

  • Management Trainee - Strategy & Planning

    Jun 2016 - Dec 2016
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  More Retail Private Limited

  Apr 2019 - Aug 2022

  • Working with Amazon Fresh I am responsible for analyzing and evaluating operational performance metrics and resources thereby improving the overall functioning of business units• Leading a team of 4 managers, 16 supervisors and 400+ service associates in different locations• Successfully launched 23 new hypermarkets, 3 dark stores and 42 supermarkets to capture Tier 1 & Tier 2 city customer base for North & East region successfully achieving the revenue of 2.3 bn• Launched various incentive and training programs to achieve high productivity and enhance motivation amongst the ground team• Making sure Service Level Agreements (SLA's) are followed at all order fulfilment centers• Compiling statistics relating to customer service performance and produce a variety of reports to analyze data and identify key areas where improvement is required• Working with both internal and external stakeholders, to identify new opportunities to introduce sales into the customer journey, increasing the volume of sales. Show less

  • Regional Omni Head

    Jun 2022 - Aug 2022

  • City Omni Head

    Apr 2019 - May 2022
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  Reliance Retail

  Aug 2022 - now

  Operations Manager

  • Working with Reliance Retail I am responsible for handling Operational metrics and performance for JioMart Marketplace• Supply Chain Optimization Specialist - Developed and implemented a robust allocation model based on pin-code granularity, resulting in a reduction in delivery lead times from 7 days to 5 days.• Facilitated regular performance reviews and implemented KPI tracking mechanisms to ensure partners' compliance with service level agreements.• I am responsible on projects and actions with cross functional support teams including carrier management, capacity and inventory management, and peak planning• Responsible for analyzing weekly reports to help management with making key decisions.• Oversaw the strategic management of 3PL volumes, handling partnerships with multiple 3PL partners. Show less